awful all you get is the initial foam then it doesn't lather any more ! smell doesn't last either ! for the price far better products on the market
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Veja o que dizem as avaliações
Customer service for this business is top tier - Jonah replied to my email swiftly and kept me updated about my initial query about shipping regularly in regards to the status of my parcel. I bought t... Ver mais
A empresa respondeu
Ofcourse I left ordering an outfit until the last minute before my event. The team at Sundae Muse was extremely helpful and accommodating and made sure my package was shipped and on its way, with an e... Ver mais
A empresa respondeu
Incredible customer service! After receiving a rather confusing email from DHL regarding customs, I wrote into Customer Service to check the email wasn’t a scam. The lovely Kofo replied withi... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Sundae Muse is an Australian online fashion boutique. Shop gorgeous dresses, playsuits, tops, accessories and more! Express shipping world wide. AfterPay available.
Informações de contato
PO Box 179, 3184, Elwood, Austrália
- love@sundaemuse.com
- sundaemuse.com
3,2
Bom
565 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Arrived sooner than expected and in…
Arrived sooner than expected and in great condition!
18 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Rosanna,
Thank you for your awesome review. We are happy to hear that your order arrived sooner than you expected.
Lots of love x
OBSESSED WITH THIS STORE
The clothing is such good quality and I will be buying from here again!
16 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Camie,
Thank you for your amazing review. We are glad to hear you like the quality of our clothes. We look forward to you shopping with us again.
Lots of love x
Took less than a week to arrive!
Took less than a week to arrive from Australia to England.
15 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Emily,
Thanks for leaving an amazing review! We're glad that you were able to receive your order quickly.
Lots of love x
Great service, poor sizing
Great service, very poor sizing sadly and not the quality that I was expecting
15 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Joanna,
Thanks for leaving a review and we're glad that our customer service team was able to help you. We pride ourselves on the quality and fit of our clothes and believe we are selling affordable designer fashion at a fair price and we are sorry that you were disappointed on this occasion. If you ever need help with sizing, you can always message our customer service team via our 24/7 live chat or you can also send us an email at love@sundaemuse.com and we will provide measurements to help ensure you get the perfect fit.
Thanks so much x
Helpful and respectful customer service
I'm from the UK so I was worried about taxes and shipping costs but the website calculates the shipping cost (mine was £11 for 2 dresses) and the taxes are included in the prices.
Also I forgot to apply a promotional code. I emailed and they replied within 10 minutes. They told me to reorder and they'd refund my old order. I was helped by Audrey who was really nice and respectful.
15 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Emily,
Thanks for leaving an excellent review! We're glad that our customer service team was able to help you place a new order with the discount code. We look forward to you shopping with us again.
Thanks so much x
Loved every single item I got
Loved every single item I got. All my dresses fit perfectly. Love getting the AUS brands shipped to the US because they really are so different and fun compared to the typical styles the US in launching. Aussie girl summer forever!
12 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Kensy,
Thank you for your excellent review. We are happy that you loved all the items you ordered and they fit perfectly. Have an awesome Aussie girl summer.
Lots of love x
Customer service is amazing!!
Customer service is amazing and responds so fast! Realized I had ordered the wrong size dress and Jonah immediately was able to refund me and cancel that order while I got the correct size!! Very very helpful and would recommend to a friend for sure!!! Super cute dress too:)
12 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Mia,
Thanks for leaving an excellent review! We're glad that our customer service team was able to help you place an order for your correct size. We look forward to you shopping with us again.
Thanks so much x
Love the dress
Love the dress! Unfortunately it doesn’t fit as tight as I feel it should for me being slightly larger than the model and getting the same size! Super wrinkled, but nothing a steamer couldn’t fix
10 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Corina,
Thank you for your review and we’re glad that you love your dress. You are welcome to return your order for a smaller size if you reach out to us at love@sundaemuse.com.We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
The customer service is incredible
The customer service is incredible! Kir took care of my case and I was answered within 10 minutes. I would definitely recommend them to anyone! In addition, the dresses are too beautiful!
10 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Sabrina,
Thank you for leaving an amazing review. We are so happy to hear that our customer service team addressed your concern quickly and that you find our dresses beautiful. We are looking forward to you shopping at our store again.
Lots of love x
Legit
Received everything and items were as pictured. Customer service is super helpful:)
9 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Nadja,
Thank you for your excellent review. We are happy to hear you received your order and our customer service team was able to help you.
Lots of love x
LOVE SUNDAE MUSE
The shipping was so fast, I live in the other side of Australia and I received my products in 2.5 days!
The customer service is lovely and so helpful.
I a teen and obsessed with the styles, going to go bankrupt soon 😂.
8 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Katya,
Thanks for your amazing review! We’re happy to hear that you love your order and you received them quickly. We look forward to you shopping with us again.
Lots of love x
The dresses I bought are so cute
The dresses I bought are so cute. Sizing runs a bit large but still fits well.
4 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Grace,
Thanks for your amazing review. We're glad that your dresses fit you well.
Lost of love x
The delivery time was awesome
The delivery time was awesome, considering my dress came all the way from Australia to the U.S.
3 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Kendra,
Thanks for your amazing review. We are happy to hear that your order was shipped and delivered quickly.
Lots of love x
Dress perfect 😍
The dress was sent out very quickly. The dress fit perfectly🥰. The fabric is natural (cotton), it crumples strongly, but it is not hot in it. First ordered in this store and now ordered another one again. Thanks 🙏🏻 🥰
3 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Aida,
Thank you for leaving an amazing review. We are happy to hear you love the quality of the dress you ordered and it fits perfectly. We are looking forward to you shopping at our store again.
Lots of love x
Great customer service
Great customer service. Speedy delivery & frequent updates on package tracking. Very pleased with dress, colour & material are lovely. Very happy. Thank you.
1 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Kirsty,
Thanks for your excellent review! We are glad that you are pleased with your order and you had a great customer service experience with us. We look forward to you shopping with us again.
Lots of love x
would shop here again
It was quick delivery, arrived before the expected delivery. There was amazing communication. The dress itself was of decent quality and can see me wearing a lot. Would shop there again :)
1 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Emer,
Thanks for your excellent review! We are happy that you are satisfied with your order and it arrived earlier than the expected delivery schedule
Lots of love x
Happy Customer from Luxembourg
My order was really quick on it‘s way and the clothes are simply beautiful.
Thank you
Best regards
1 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Lisa,
Thanks for your awesome review! We are happy to hear that you received your order quickly, and loved our clothes. Sending all our love to Luxembourg!
Thanks so much x
Awesome dress and fast delivery!
Awesome dress and fast delivery!! Love my new outfit and ordering was really simple 😊
1 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Christine,
Thank you for leaving an amazing review. We are happy to know you love your order and you received it quickly. We look forward to you shopping with us again.
Lots of love x
Amazing!
Quickest delivery of a package from outside the US I’ve ever experienced. No damage to the packaging at all. The product itself is beautiful and great quality. Couldn’t be happier!
1 de agosto de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Kyra,
Thank you for leaving an amazing review. We are happy to know you received your order quickly and love the quality of our clothes. We look forward to you shopping with us again.
Lots of love x
Quick international delivery
Quick international delivery - expensive duty tax costs but was aware of them prior to ordering. Lovely quality
31 de julho de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Philippa,
Thanks for your amazing review! We’re happy to hear that you were satisfied with the quality of your order and you received them quickly.
Thanks so much x
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