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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I emailed Sunnylife to say that the product I ordered it was faulty. Didn’t wait long and I got email back saying that I can choose to have a refund or replacement. I chose to have a replacement and a... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered two Luxe Lie-On Loungers in Rattan from SunnyLIFE and they are beautiful. The quality is great and they look very high end. Customer service is extremely helpful and responsive. I highly rec... Ver mais

Avaliado com 1 de um total de 5 estrelas

Not usually one to write negative feedback. I wanted to exchange a product with a different selection 5 minutes after order. They can’t chnage the order or won’t contact their fulfilment on your beha... Ver mais

Avaliado com 5 de um total de 5 estrelas

We love our Sunnylufe Luxe Lie-On Lounger! Originally had it in olive and after much use, the cover began to tear. As soon as I reached out to Sunnylife to inquire about ordering a new cover, they (... Ver mais

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Loja de decoração de design de interiores
  3. Loja de Acessórios de Moda
  4. Piscina

Escrito pela empresa

Designed for a life lived under the sun, SUNNYLiFE is the world's leading summer lifestyle brand. Born on the beaches of Sydney in 2003, the brand was established with a simple goal: to share Australia’s authentic summer style with the rest of the world. Today our products can be found on beaches, in pools and at sun drenched holiday destinations across the globe. SUNNYLiFE is recognised for its vast seasonal collections featuring every must-have summer item imaginable. Bold graphics, show-stopping prints and trend-setting packaging are all part of our trademark look. We are continually committed to creating a range of sunny essentials that deliver on innovation, quality, style and functionality; the perfect summer lifestyle solution.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

157 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(157)

65 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

My favourite brands for summer

This is one of my favourites brands for summer. High quality and stylish products. I purchased their beach umbrella and chairs, and everyone at the beach keep asking me where I got them from. Highly recommended!

21 de julho de 2022
Avaliação não solicitada
logotipo da SUNNYLiFE

Resposta da SUNNYLiFE

Hi Linda,
Thank you so much for reaching out and sharing your feedback with us, it's very appreciated! Sounds like you were popular at the beach with our products - great to hear that everyone loved them as much as you!
Thank you, from the team at SUNNYLiFE.

Avaliado com 3 de um total de 5 estrelas

Really disappointing

Really disappointing. Had to cancel my order as I do not expect it will arrive in time for my holiday. Allowed 5 weeks for delivery. Such a shame. Please sort out your shipping issues. It’s worse than literally everywhere else.L, which makes zero sense.

Update 22.07: package arrived a day after submitting this review. I still think they should be better.

20 de julho de 2022
Avaliação não solicitada
logotipo da SUNNYLiFE

Resposta da SUNNYLiFE

Hi Carrie,
Thank you for reaching out and I am so sorry to hear that you have had this experience with us. We are having some issues with our orders being shipped from our EU Fulfilment Centre into the UK. We are working closely with them to resolve this as swiftly as possible. We hope you had a wonderful holiday and apologise again for the issue.
Thank you, from the team at SUNNYLiFE.

Avaliado com 1 de um total de 5 estrelas

Terrible customer service…

I placed my order with this company over two weeks ago and still to date I haven't received them and I can't even track the shipping. It's utterly ridiculous considering they are being shipped from Rotterdam to London and you actually pay for shipping costs despite spending £150 with the company. Most companies actually take care of the shipping fees at that level of spend and the product are delivered within 3-4 business days. Not this company though.

17 de julho de 2022
Avaliação não solicitada
logotipo da SUNNYLiFE

Resposta da SUNNYLiFE

Hi Saffari,
Thank you for reaching out and I am so sorry to hear that you have had this experience with us. We are having some issues with our orders being shipped from our EU Fulfilment Centre into the UK. We are working closely with them to resolve this as swiftly as possible.
Unlike many other businesses, we do not build in the price of shipping into the cost of the item which is why we are transparent with the cost to deliver our, mostly heavy, items to our customers.
We apologise for the inconvenience caused and are aiming to improve our processes as quickly as we can.
Thank you, from the team at SUNNYLiFE.

Avaliado com 1 de um total de 5 estrelas

terrible experience…

Unfortunately same terrible experience as previous reviews below. No idea when the product will arrive despite being purchased 2 weeks ago. Very poor service.

8 de julho de 2022
Avaliação não solicitada
logotipo da SUNNYLiFE

Resposta da SUNNYLiFE

Hi David,
Thank you for reaching out and I am so sorry to hear that you have had this experience with us. We are having some issues with our orders being shipped from our EU Fulfilment Centre into the UK. We are working closely with them to resolve this as swiftly as possible.
We apologise for the inconvenience caused and are aiming to improve our processes as quickly as we can.
Thank you, from the team at SUNNYLiFE.

Avaliado com 1 de um total de 5 estrelas

Avoid avoid avoid

Waited a month for delivery (which I was charged £10 for!), couldn't get anything besides 'we're running behind at the warehouse' out of the team. No useful information at all. Useless. Only good thing about them was that they refunded me immediately when I asked to cancel the order. Would never, ever order from them again.

24 de junho de 2022
Avaliação não solicitada
logotipo da SUNNYLiFE

Resposta da SUNNYLiFE

Hi India,
Thank you for reaching out and I am so sorry to hear that you have had this experience with us. We are having some issues with our orders being shipped from our EU Fulfilment Centre into the UK. We are working closely with them to resolve this as swiftly as possible.
We apologise for the inconvenience caused and are aiming to improve our processes as quickly as we can.
Thank you, from the team at SUNNYLiFE.

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Put simply, this company does not deliver when it says it will. It has no UK phone number and it’s Australia office won’t call you in the UK. Customer service agents are responsive, but they obfuscate you in false positivity while providing no answers to the questions you need answering. They can’t tell you where your order is, they can’t tell you if it’s been dispatched, they just keep telling you they will ‘contact their processing team’. Their customer service agents in Australia have US phone numbers and so, unsurprisingly, you can’t speak to them even if you call them. The US operation is much more helpful, but if you’re not ordering for delivery to the US, it doesn’t solve your problem. A week after ordering we still have no dispatch notice or arrival date, despite endless emails, only the promise of a call from a UK representative. Why wasn’t this arranged at the outset? Very very poor.

16 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Honestly worst service and bad products…

Honestly worst service and bad products - 2 of the blowup chairs we purchased were broken in half I contacted them 3 times and no reply. Terrible customer service and terrible products. Our Kmart ones are better and last longer

29 de dezembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I actually give this site 0 stars

I actually give this site 0 stars. After I placed my order, I found two separate charges for $59.99. One out of state and another in London. Both were to gentlemen’s clubs. I’m a woman, have no need for that. Glad my bank was able to get my money back.
Tried to call their customer service line and got nothing. Then a random number started texting me saying “hey you called?” I had a text conversation with this “person” for over half an hour trying to explain, with screen shots, that they kept calling me. All they said was “no you called me what can I do for you?” *face palm*
Also tried to email the company and my email returned “undeliverable”
Never got the money back for the purchases I made nor did I get the items I purchased. They were Christmas gifts and I waited and waited and then ended up having to go elsewhere to buy something completely different.

4 de janeiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

i just made a purchase at sunnylife…

i just made a purchase at sunnylife they hardly respond to my emails now when you try to make a purchase it declines the card im not sure if they are a scam or what but they better give back people their money back or provide proper products i want my order delivered or my money back

14 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

POOR QUALITY, SHORT LIFE, EXPENSIVE!

Bought a pool float at beginning of winter opened the box on Monday, inflated, used to lie on in pool for a short time, then deflated next day. We no longer have receipt as purchased on line through a retailer. Manufacturer won’t take responsibility. Cheaper to buy from Kmart and last longer!

24 de dezembro de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SunnyLife products look great and are…

SunnyLife products look great and are expensive. However, the quality is appallingly poor. I bought a SunnyLife beach umbrella in June 2018 and used it perhaps five times. Recently the spokes broke. Rather than carry it back to my car I disposed of it at the beach recycling bin. Days later, one Sunnylife beach chair crumpled but this time I took a photo of the chair and sent it to SunnyLife. They very kindly replaced the chair. However, I bought the beach umbrella from Amara who flatly refused to replace the umbrella because I did not take a photo. Beware!

5 de agosto de 2019
Avaliação não solicitada

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