Sunspel  Avaliações 

Considering the other reviews, I feel like I'm rating a different company but hey. Bottomline is, the products are great (superior to what I usually get for that price) and customer service was great too.
I got the order sent to the wrong address (my fault) and they were super helpful with getting it sent back to them before it was wrongly delivered, and then sending it again at no cost for me. Phones were answered and so were emails. So very happy for my first order with them.

I never even received my order. The package was lost in transit, through absolutely no fault of mine, yet months later I am still waiting for my refund.

Despite being reassured that this would be resolved, I’ve received neither my money nor proper communication or a meaningful resolution.

For a brand charging premium prices, this level of customer service is completely unacceptable. When an order is lost through no fault of the customer, the bare minimum is to refund them promptly.

Save yourself the headache. Avoid Sunspel.

Laughably bad quality products, if you told me they were £2 off Amazon I'd consider it a ripoff.

Customer service never respond.

Abysmal customer service

This was my first purchase from Sunspel, a brand I had admired for some time. It will also be my last.

I returned items simply to exchange them for a different size. Since then: no acknowledgement of my return, no update on my replacement and no meaningful communication whatsoever.

Emails generate an automated ticket number and then silence. Calls during working hours go to a message saying they are closed. I’ve left messages on three consecutive days, each promising a response within one working day. Nobody has called me back.

For a premium clothing brand, the customer service is frankly abysmal. Assuming I eventually receive the clothes I’ve paid for, I will never buy from Sunspel again.

Terrible customer service! After I had finally had enough for the umpteenth time and confronted customer service about their mistakes, they simply stopped responding to my emails. I’m completely done with this brand.

A by chance visit in to the Chiltern St store I purchased 2 Polo shirts that I am extremely happy with ! Upon entering the store myself and my wife were greeted by a gentlemen who I believe to be the store manager. We were made to feel very welcome and comfortable. His knowledge, customer service on selecting garments was excellent which ultimately persuaded me to make a purchase. The experience of visiting this Sunspel store took me back to when buying menswear was straightforward and far easier than sourcing garments online ! Thank you I will definitely revisit this store again!

If only I could give 0 stars for customer service. 1 month later, 4 phone calls by me, 10 emails sent and I am still waiting for a refund of one top, and an exchange of size for other. Do not purchase Sunspel products. There are other brands at this price point that care more for their customers.

I ordered premium menswear apparel, expecting the high standard quality and business practices Sunspel advertises. Instead, my international shipment to the US was lost, and Sunspel left me waiting for over a month to get it sorted.
When they finally acted, they merely issued a thoughtlessly put together apology and shipped a standard replacement. There was no expedited shipping, no partial refund, and absolutely zero effort to compensate for a 30+ day delay. When you charge premium prices for heritage menswear, providing the bare minimum legal fulfillment after a massive logistical failure is unacceptable.
I expect a concrete offer from their escalation team to make this right. Until then, international buyers should look elsewhere.

J’ai renvoyé des articles qui ont été bien réceptionnés il y a plus de 2 semaines et malgré plusieurs relances au service client depuis une semaine je n’ai toujours aucune réponse!!

Horrible experience. I bought 3 t-shirts. The quality is not even close to the price they are asking. The customer service is bad and not helpful at all. I told them i bought the classic and the midweight to compare, when they didn’t send me the midweight t-shirt they told me to go and compare them in their stores (live in in Romania btw)

Not the quality and fit I expected.
Customer service didn't respond to my mail. I had to phone them after a week.
It cost me €17 to return the t-shirt.
Not a good experience.

I wished I read the reviews before ordering from Sunspel. Just like others reviews said, the customer service and return process is horrible.
I was looking forward to try the riviera polo which was on sale. Shipping costs were $10 but I thought it was worth paying that if the shirt is a good quality.
Unfortunately, the size was too big and I reached out to the customer service for a size exchange the day the shirt was delivered. I waited for 13 days for a response but nothing. Decided to return it before the return window of 14 days expired.
They charged a return shipping of $10 (which I don’t think is mentioned on their website). I spent $20 just to try a $90 shirt. Doesn’t make sense.

Kundenservice antwortet nicht. Umtausch und Retouren somit nicht möglich.

I have three issues with Sunspel:
(1) Their customer service is very slow/unresponsive
(2) Outdated, cumbersome return process
(3) Quality of products is not on par with pricing level; you can get much better stuff for better prices from other brands

The t-shirts are ok but their sizing varies dramatically. I ordered 4 t-shirts and 3 are 2” shorter than the 4th which is the only one that fits me. I sent Numerous letters to their customer service and their only response was to offer me 10% off my next order. Do not waste your money on this companies overpriced shirts.

Bought a few of their lightweight cotton shirts . Given the extreme hot weather we have , these shirts have really performed well . Very comfortable even in the heatwave .

The contrast between the quality of products and customer service is quite dramatic. First the good- the quality of the polo shirts is fantastic. I love the look and feel. It is too bad that the ones I purchased are a tad too small so I need to return them.

Now the bad- the customer service is non-existent. If I could give them zero stars I would because they have never responded to an online chat or email. I purchase clothes from online retailers all the time and Sunspel is the absolute bottom of the barrel for customer service. As much as I enjoy their clothes there are too many other alternatives to have to tolerate the blatant disregard for customer questions and concerns. I will never buy from them again.

Ordering process easy, however item arrived with bits of cotton dangling - loop in one place so didn’t want to trim, considering cost, it was disappointing, requested return, for which I had to pay, even though quality issue. They then charged me a fee for processing the bad quality return! Poor.

At the time of leaving this review Sunspel have a review score of 1.6 stars. You have to give one star to leave a review!! Like everyone else’s experience, Customer Service was curt, tardy and dismissive. I had to return items twice for exchange at a cost of £11 each time. I think any company nowadays that has any confidence in its products provides free returns? I think I can spend £150 on a T-shirt elsewhere thanks!

Very disappointing experience with Sunspel, both the product quality and customer service.

I bought two polo t-shirts, including the Sea Island Cotton Polo, and found quality defects on arrival (exposed white thread at the back neck seam on a black t-shirt). When I raised this, I was told it was "expected" and not a defect. Pretty surprising for a £190 polo, especially as the defect was inconsistent across the label, one side had a longer visible white thread, the other just a small dot. I was told the collar would cover it, which it didn't.

Returns are at your own cost too, and since they didn't accept it as a defect there's no option for a free return even though the quality clearly isn't right.

Customer service has been slow to reply and doesn't seem particularly interested.

On top of that, the t-shirt I returned as defective now shows back in stock in that size (1 available). So they've put it back on sale for someone else while I'm still waiting on a refund and a reply to my last email from days ago.

I've had better quality from other brands at a quarter of the price. Hard to recommend.