SUPA Products Ltd. Avaliações 

288
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

After being in business for over 50 years, they are the best company from all angles I've delt with. ordering, communication, product etc. The heater is outstanding for our use. Thank you Mark for a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’m so blown away with my Supa spa heater that I just bought my second one! We have tree properties with quirky outdoor baths and these are so perfect for us and actually any hot tubs! I’m totally aga... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely outstanding customer service! I had a little issue with my filter , I contacted Mark and he knew exactly what was causing the issue straight away , very knowledgeable! He sent me a new me... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From start to finish, that’s from ordering to delivery to building to using , mark was at the end of an email/call to talk through any bits I didn’t quite understand, The supa heater itself, wow wh... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Produtor de Bens de Consumo Rápido
  2. também em
  3. Fornecedor de sistemas de água quente
  4. Loja de banheiras de hidromassagem

Escrito pela empresa

We’re passionate about innovation and our water heater is the first of a range of innovative products designed to live up to its name: SUPA. Formed by engineers, product designers and creatives, with over 100 years of combined experience, SUPA is all about doing better: designing and delivering better product solutions with better overall performance to get a job done better overall. Purchasing from SUPA means you take as much care about what you buy as we do. We work with some of the best suppliers to develop products that fit the exact purpose and needs of our customers. We’re not “off the shelf” type engineers and designers, and because of this, every component we include is tested, tested, and then tested some more, so we can be sure that you’re getting value in performance and over time. Our products are designed to work every time, but if something should go wrong, we’ve made sure our products are easy to repair and where needed also be recyclable so that you can keep them ticking for longer. Where practical and possible, we will do all we can with every product we create to fulfil this ambition in helping to protect our future. And finally, we put safety first. We place great importance on the safety of our products and ensure full compliance with the latest CE and UKCA legislation, even that implemented by the UK government post-Brexit. The founders have a combined 100 years working with the world’s largest and most respected retailers, driving a knowledge of safety management and design that we believe matches the very best available.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

288 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(288)

147 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

You get what you pay for!

The heater was dispatched very quickly, it was delayed a few days due to the festive period but that's not the fault of the supplier. I emailed them with a query and received a response very quickly.

Having unpacked the heater i found the instructions lacked definition in the pictures but still easy to follow and quite enjoyable - I'm weird like that! 😆

Putting the heater into use, it heated my 1500L hot tub from 10° to 40°C in a less than 2 hours.

I'm very pleased with this purchase, seems to be really well constructed and work extremely well. You get what you pay for!

3 de abril de 2026
Avaliação não solicitada
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thats a great review Scott, thanks so much! We will tighten up on the image definition as well. Hope you enjoy your cheaper, faster, SUPA tubbing!

Avaliado com 5 de um total de 5 estrelas

Great hot tub

Great hot tub, heater is a game changer heats up really quickly and keeps the temperature constant for as long as you want when you're in the tub the hot tub comfortably accommodates four people. Customer satisfaction is top of Mark the owners list and he is very helpful with an queries or questions, would definitely recommend.

13 de março de 2026
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks for the great product and service review Steve, its SUPA appreciated!

Avaliado com 4 de um total de 5 estrelas

Only rated as 4 star as not used yet

Only rated as 4 star as not used yet. Construction looks solid though.

20 de março de 2026
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Justin, thanks for the review - when you get a chance to give it a go, please revisit and see if we are able to get that extra star! Welcome to the SUPA Family!

Avaliado com 5 de um total de 5 estrelas

So I’ve had the superduper heater for…

So I’ve had the superduper heater for some time now , it arrived complete and had to build the heater but it was quite quick and easy to do. No support calls needed. I was impressed by the time it took to heat my large 6 people hot tub, about 50 mins in mode one and it was cold outside the only think I noticed was it stopped at 39c but it just ran the heater in mode 2 to nudge the temp up rather than wait an hour for the electric heater. Quick to connect and store and comes with a cool cover as well. If you have a hot tub and want to use it on demand (by the wife) 10 mins to setup 50 mins to heat and your in. Definitely would recommend it if you’re a regular user .

26 de março de 2026
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

hey Dave, thanks for this terrific review, its really appreciated by all here at SUPA!

Avaliado com 5 de um total de 5 estrelas

Forget the cost, the convenience more than makes it worthwhile

Purchased my Supaheater in January for a Lazy-spa inflatable hot tub. Whilst some people might be looking at saving money, based on the way I use my hot tub which is usually once a week throughout the year weather permitting and I don't run the electric heater during the non-use period it will take a couple of years to recoup the cost so is it worth it?
Oh yes, with out a doubt it's more than worth it for the convenience. No longer do I have to turn my hot tub on on a Thursday night before bed in order to use it on Friday evening, assuming the weather plays ball on Friday.
With the supa heater I just pop the two hoses from the heater in to the hot tub, connect the gas (these are all push fit fixings so really easy to do) and in under an hour it has gone from 20 degrees to 39 degrees. No waiting, no worrying about the weather. Anytime my wife and I want to use the hot tub we can be in it in under an hour. We have already increased our hot tub use because of it. Honestly one of the best things I have bought (and 12 months interest free as well so didn't have to stump up the cash all in one go).
Cleaning the hot tub is also quicker as you can heat the water from scratch (about 8 degrees last time I cleaned it) and have it at 39% in an hour and 20 mins. Just get one, you won't regret it.

2 de abril de 2026
Avaliação não solicitada
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Wow Matt, now that's what you call a review AND a testimonial! On behalf of all at SUPA thanks for such an amazing review - all are amazing, but this one we have to say is a real cracker!

Avaliado com 5 de um total de 5 estrelas

Some times you see advertisements and…

Some times you see advertisements and it's not as it seems but this was great heated my hot tub in 45 minutes rather than a 2 day's was well chuffed considering the cold weather we've had

16 de março de 2026
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi George, thanks for this great review, this feedback is so great in helping us share the SUPA advantage!

Avaliado com 5 de um total de 5 estrelas

what can i say about this well one word…

what can i say about this well one word fantastic .if you want to save money and love your hot tub then what are you waiting for go online and get one because you wont be dissapointed .i had the cover missing rang up and not a problem one was sent lynden

30 de março de 2026
Avaliação não solicitada
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Lynden, thanks for the great review - you're SUPA!

Avaliado com 5 de um total de 5 estrelas

Fantastic product!

Purchased the SUPA heater for my hot tub last Friday so we could avoid huge electric bills and I have to say it has been a game changer. So easy to set up and go. The tub is ready for use within 40 minutes with no effort.

The build quality is outstanding and the ease of use is excellent. It’s a plug and go piece of kit. Mark from SUPA is always at hand to answer any questions you may have. Every email had an immediate response.

Buy this product with complete confidence and enjoy your hot tub experience at a fraction of the cost. It’s perfect in every way.

20 de março de 2026
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Wow Edward, what an amazing review, what more could we ask for with an unblemished streak of 2OO 5* reviews, This is such a rewarding way to cross this milestone. Thanks for trusting us, we are a truly grateful and a much appreciative SUPA partner!

Avaliado com 5 de um total de 5 estrelas

Communication and unbelievably quick…

Communication and unbelievably quick delivery was amazing. Ease of operation and fast heat up time beats reloading wood into the fire every twenty minutes 👍😊

12 de março de 2026
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Lewis, thanks for the great review - it's really appreciated by all of us at SUPA!

Avaliado com 5 de um total de 5 estrelas

Initial problem resolved the next day

Initial problem resolved the next day. Spoke to Mark at 5.45 pm , replacement item received at 9.05 the following morning. Fantastic after sale service. Since then been running smoothly, absolutely delighted with the product. No more planning ahead as warms up so quickly. Been around 15mins for use on consecutive days bit longer when didn't use for a couple of days, and its still only March! Happy wife happy life!

11 de fevereiro de 2026
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi David, thanks for the great review - SUPA!

Avaliado com 5 de um total de 5 estrelas

Supa Hot Tub

Supa Hot tub and heater arrived a few weeks ago...took me a while to set up( at sale price!). Mark responded immediately to my emails and issues! Fantastic customer service, could not fault Mark and Shelly for their assistance. Heater warmed hot tub up in just an hour, ready for the girls to come and test it out! Thrilled! Diolch :)

19 de março de 2026
Avaliação não solicitada
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Lisa, its been a real pleasure! thanks for such a great review, as i said before you are a SUPA Woman!

Avaliado com 5 de um total de 5 estrelas

Amazing product well worth the money

Amazing product well worth the money
Since I bought it I wanted to see if it was true about how quick the tub heats up. From an empty tub to being full at 40degrees was a little over an hour. Exactly what I wanted. No one likes waiting these days. Also needed some after service after one of the products was slightly damaged in transit, mark ( the owner) was brilliant and sent me the new part out next day, also was so helpful with any questions I had. They also show that you can stand on the Hottub and lid once it was inflated and the answer is yes you can o tried it. it’s a solid construction overall brilliant product top job 👍

6 de março de 2026
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Dan, thanks for the amazing and comprehensive review - we really appreciate your support!!

Avaliado com 5 de um total de 5 estrelas

GAMECHANGER!

I was really apprehensive at first having to put kit like this together from scratch and yes it did take an evening of reading the instructions and figuring it out but OH MY! What a result and to top it all I even connected the gas tank...no mean feat considering a screwdriver is a foreign object..
This product is amazing and it works, I fill my holiday let hot tub through the SUPA from my cold tap and have instant hot water...THIS IS A GAMECHANGER for guest changeovers, so easy to use, and now I have more efficient energy bills too. I did ring the team as I had a question, and had a fab phone call with conversational answers which was very much appreciated. Just wish I had purchased you sooner

5 de março de 2026
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks Estelle, so happy we have made your holiday let life that little bit easier!!

Avaliado com 5 de um total de 5 estrelas

Supa Heater review

Supa Heater arrived with courier damaged pump. Shelly and Mark responded immediately to my telephone call and a new pump was sent out within 2 working days and everything now up and running. Fantastic customer service, could not fault Mark for his assistance. Heater warmed cold lazyspa up in just a couple of hours, very satisfied with first use.

6 de março de 2026
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Mark, its a real please supplying you and helping where we could - we don't always get it right and sometimes somethings are just out of our control like the damaged pump, but we try and make it right asap - your appreciation and thanks is really appreciated!

Avaliado com 5 de um total de 5 estrelas

Supa Heater a real gamechanger for holiday let owners!"

We own two holiday lets both with hot tubs, changeovers can be a manic experience trying to empty and refill both tubs within the 5 hour window and have them up to temperature for when the guests arrive. Until now we have actually avoided double changeovers and staggered our bookings as it was just too stressful. We researched the market and recently purchased a Supaheater. Now, not only can we refill a hot tub and have it up to temperature in just over an hour, due to the current energy crisis we are also saving massive amounts on our fuel bills.

The heater comes well packaged and although I was worried regarding assembly (having had many assembly nightmares in the past) the instructions are supa (sorry) easy to follow. I phoned Supa with a query once installed and up and running and Mark was really helpful (and actually talked me out of spending more money on my current set up)

I you have holiday lets with hot tubs then I strongly advise you to purchase a Supaheater...you won't regret it, you will experience an almost instant reduction in both stress and cost when managing your changeovers!

17 de março de 2026
Avaliação não solicitada
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Jer, thanks so much for this SUPA review and the honest sharing of thoughts to fellow holiday let owners - we couldn't ask for more!

Avaliado com 5 de um total de 5 estrelas

Super supa heater

I was sceptical about this product at first but when we tried it, I was really surprised how quickly it heated our hot tub up, even in winter. It means we can use the tub anytime we want instead of having to plan ahead when the suns out to heat it with solar panels. 1 hour 20 minutes is the longest it’s taken from 8 degrees upto 40 degrees.
We did have a slight problem with the gas valve sticking, but the customer service is absolutely fantastic and they sorted the problem out straight away.

16 de março de 2026
Avaliação não solicitada
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Sean, thanks for the great review! now you can have 12 months of tubbing without the extortionate costs, happy days!

Avaliado com 5 de um total de 5 estrelas

What a great product that now fits…

What a great product that now fits amazing with the SUPA heater.
Communication was amazing from Mark. Kept in touch every step of the way.
Product arrived safely and the instructions are really well done. Each set of nuts and bolts marked and linked in the instructions .
The tub is strong and solid when blown up. Plenty of room for four people , coming from a lazy spa, it’s huge .
As for running this tub it’s a game changer , instead of waiting 24 hours for the tub to heat this is ready to go in less than an hour . This changes the way we use it now. When you don’t use it it’s off not using any energy.
I changed the double socket to a WiFi model so I can control the pump from my phone and run a circulating schedule every day.
I can wait form them to make a hard shell tub which would be an amazing up grade .
Thanks
Mark

15 de março de 2026
Avaliação não solicitada
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

hi Mark, what a fantastic review - it's really appreciated! tHAT Hard-shell is not too far away let me tell you!!

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