Superpet Limited Avaliações 

Don't buy anything expensive or fragile from these people!!!

In February I had only half a bag of seed delivered, the rest was in the couriers van.
Superpet have done nothing to resolve this. I've emailed them, I've sent countless images of the damaged goods and each time I get a stony silence.
They've demanded I phone them to resolve the issue only to then tell me to email them, when I email them they tell me to phone them.

Because I've spent the last 6 months trying to resolve this with you and despite me sending you the order number each time you treat my repeated complaint as something new. You've just been hoping I'll go away

Bird seed ordered arrived quickly, double-wrapped and in perfect condition. I checked the weight and it was correct. I have ordered this product before and find that the birds eat it all, with no waste. It seems to be good quality and for a fair price.

Excellent customer service as usual. Good quality supplies at keen prices delivered quickly. What more is there to say?! Highly recommended.

Bought a bark collar from this company. The device is faulty.
Customer service won't engage in good faith with a fix or replacement. Based on our experience it seems to be some kind of shell Company.

We've needed to engage with Amazon who have since provided a refund.

We've reported the Company to the manufacturer.

My experience with this Company was one of bad faith. In their response below they have made up some dates and sought to undermine this review.

Always arrive quickly, best prices and free delivery, you can’t go wrong, hassle free and loyalty bonus, would definitely recommend

I have a regular order with Superpet. It always arrives on the given date. Items are tracked so I can always know when to expect delivery.
Excellent service !

Products are good and especially reasonably priced in larger 5kg quantities. However I made the mistake of trying a subscription, which (so they say) can be cancelled after 3 purchases. However I found that a future order csn be skipped BUT the Subscription can NEVER be cancelled! No link on the site to unsubscribe. FURIOUS!

An appalling company who have not only failed to deliver but have spent days bickering and at no time apologised for their failure or given any information regarding the matter. NEVER AGAIN will I buy from this company.

Fab and easy to order, delivery was quick but unfortunately my cat wouldn’t eat the hepatic food I purchased. Was worth a try for an aging cat with liver issues though

Excellent service, the price was very good
Ordered and collected within the hour
I was recommended by a colleague to use them and based on my encounter highly recommend them

I have been using them for years meals are my main buy have 12 5 kg mealworms every month I have two boxs asthe starlings have youngsters and fill my garden also have monkey nuts 10kg and just started having walnuts the squirrels and magpies love them very good service quick delivery all ex

After making an order for a 15kg box of Winalot shapes
We received an email saying that
They were getting our order ready and we would be notified when it was on it's way. Then 20mins later later an email saying
Your order is on the way. Track your shipment to see the delivery status. Dispatched means dispatched from our system, it does not necessarily mean its left us or been collected by the carrier.
Fair enough but then we heard nothing else until 5 days later when I received a notice of refund
No explanation just a refund
We run a dog boarding kennels so can't rely on a hit or miss order
I would guess that Superpet are taking orders in the hopes that they can supply with no real stock to back them up. If they had no stock that they knew of coming in they should of made it clear or have an estimated time on their website. At the very least an apology for not being able to supply was in order but the communication let them down .
I've given them 3 stars because I'm sure they can do better than this. Unfortunately until their communication and reliability are up to scratch I don't feel confident in using them for our business.

Great products.
Very prompt delivery service

Very keen prices, good communication and extremely fast delivery.

Amazing prices for products that exceed any other supplier of similar goods, with delivery that outscores any anyone else currently advertising on the internet.
Well done Trustpilot for giving an amazing 5* business an unfair score.
Hopefully somebody will finally see sense and make you a thing of the past. Which is where you belong.

Good value products, with free speedy delivery.

Excellent service and communication, our squirrels,crows and magpies love the monkey nuts thank you,highly recommend

Bought of onbuy to purchase from this company but realised they sold in litre not kilo,and other sites were all doing in kilo,so 5min after making my purchase I tried to cancel.the order is still coming so they totally ignored my request,do not buy from them

Fast delivery. Massive bag of nuts for the price. Thank you so much. I will continue to use your company.

Very disappointing experience ordering directly from this company.

I ordered 3kg of hazelnuts but instead received a completely unrelated parcel containing beer brewing equipment and alcohol miniatures, sent in a poorly packaged, open bag. I then had to arrange a return and wait for the issue to be resolved.

Customer service was slow, curt, and impersonal, and I had to chase multiple times for updates after their stated timelines passed. Several of my questions were ignored initially, and the communication throughout felt dismissive. The first time their correspondence sounded remotely professional was a long winded message clearly written by AI.

Although a replacement was eventually sent and the issue was ultimately corrected, no goodwill gesture or compensation was offered. A simple "we'll send an extra 500g of hazelnuts out with your replacement" would have been very appreciated/a standard gesture for any decent business, small or otherwise. This was justified on the basis of the company’s costs and losses relating to their own mistake, which felt self-serving rather than customer-focused given the inconvenience caused. They were so focused on telling me how hard done by they were over the £5 return postage fee for the wrong parcel they sent, that they neglected to realise they were far more out of pocket at losing a loyal customer who'd been buying on Amazon every two weeks for several months.

Overall, the handling of the issue was poor from start to finish, and it has completely undermined my confidence in ordering from them again.