Supreme Bedding Avaliações 

24
O TrustScore é 1.5 de um total de 5

1,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Scammers, I order a blanket on ebay last week, I got a notification that I have received my item which I haven't received, contact Ebay for a refund unfortunately Ebay refuse to issue me a refund. Ple... Ver mais

Avaliado com 1 de um total de 5 estrelas

Rugs are poor quality and they say they've sent two in the same parcel and when you send them back for a refund they say they've sent two parcels just don't buy anything from these rip off merchants t... Ver mais

Avaliado com 2 de um total de 5 estrelas

I ordered a few items, one of which (the white satin duvet cover) was marked with a large glaringly obvious red stitch. I contacted supreme bedding via email to inform them of my issue and I have no... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Ordered Egyptian cotton duvet and 2 packs of 2 firm pillows last week order arrived this afternoon. Within 5 minutes I was in the phone to Supreme bedding. The Duvet came in a plastic bag with a pho... Ver mais

Detalhes da empresa

  1. Loja de Móveis para Quartos

Informação fornecida por fontes externas variadas

We Supply Duvet, Pillows, Duvets, Mattress Topper, Duvet covers to UK High Street Well known Retailers.You can Buy Direct from us at very high discount price than retail Market.


Informações de contato

1,6

Muito Ruim

O TrustScore é 1.5 de um total de 5

24 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,6

Todas as avaliações

(24)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Scammers

Scammers, I order a blanket on ebay last week, I got a notification that I have received my item which I haven't received, contact Ebay for a refund unfortunately Ebay refuse to issue me a refund. Please stay clear of this scam of a company.. Very terrible I regret ever placing that order from them.

19 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Photos do not match products

Photos do not match products. False advertising. Sent a product back in the same condition and received half a refund.
Terrible scammers based in Birmingham 💆‍♂️

27 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Warning!!!

Warning!!!! Refused full refund Offered 50% and claimed goods soiled utter rubbish bought via ebay who gave me a 100% refund Terrible company

18 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Rugs are poor quality and they say…

Rugs are poor quality and they say they've sent two in the same parcel and when you send them back for a refund they say they've sent two parcels just don't buy anything from these rip off merchants there just stealing your money . Don't believe the pictures online microfibre cloths are thicker.

9 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful customer service

Awful customer service. Ordered some filling for cushions. Contacted Supreme Bedding after the first 2 days as the parcel had been collected but had not arrived at the depot. Their response was exceedingly short, no apology, or offer to chase up the courier; it gave the distinct impression they did not care. Emailed them again to again request they chase up the courier. They did not respond.
The tracking did update on the third day, and only moved every second day after that. On the 5th day of waiting emailed them again, no response again until this morning "You're parcel was delivered yesterday". No apology, nothing. It took their courier 6 days to deliver a parcel sent on a 48 hour service and this company just do not care.
I will not be buying from this company again, and would suggest anyone else looking to goes else where. Awful couldn't care less customer service.

6 de setembro de 2021
Avaliação não solicitada
logotipo da Supreme Bedding

Resposta da Supreme Bedding

Hi there,
Thanks for your feedback. Please accept our apology as our customer services didn't meet your acceptation. here are some positive points from your feedback.
1. you received the tracking
2. tracking moved and you have received the delivery
3. At least you have an email replied from us.

I think you didn't see our delivery time. Please note we have 2-4 working days for delivery. but sometimes it can little delay due to courier, which is out of our hands.
Regarding customer services reply time, Please note our customer services do not work on weekends if it's bank holiday you can add this non-working day. We do normally reply within 1 working day.

Thank You
Best Regards
Supreme Bedding


Avaliado com 3 de um total de 5 estrelas

I used to always go here for my pillows…

I used to always go here for my pillows and always went for the hotel ones. My last order however, done as a guest rather than on my account, I ordered hotel pillows in soft, medium firm and firm so 3 packs with 2 pillows in each. After paying a substantial amount i expected the quality i had had previously. Once they had arrived and been opened to allow the plump ness back i got myself a soft one but when i put my head on it rather than sinking into softness it was firm. I have now checked all pillows and i noticed that unlike previously where the label showed the type of pillow - soft etc and the size and was on the long edge these pillows had the label on one end and was just basic info and then if I compare 1 of each you can tell all they have done is to put extra filling in the firmer the pillow.

So never again will I go here.

26 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pillow Purchase

Ordered a couple of pillows, items as described, delivered very promptly and packaged really well. Flawless transaction, great service.

13 de janeiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Appalling service

Ordered two pillows with springs in to be sent to my parents as a gift. Supreme Bedding did not respond to the order although they'd been paid, I had to contact them to point out that they'd lost my order. What they then sent was two pillows without springs and two memory foam pillows. Nothing like my order. Then they refused to send the correct pillows or refund me until I'd got my eighty year old parents to take photographs of the pillows they'd sent in error. Finally they wanted my parents to send the pillows back to them with a reply paid envelope DURING LOCKDOWN which would have meant going to a post office! When I pointed out that my statutory rights did not require me to do any of these things, they gave me a refund and said my parents could keep the pillows. Ordered from another company who managed to get the right order to the right address within 24 hours.

7 de novembro de 2020
Avaliação não solicitada
logotipo da Supreme Bedding

Resposta da Supreme Bedding

Hi there,

If you check your review, the worst possible star you give to us, WHY ?

1. You contact us you did not receive the pillows = We dispatch again pillows for you.
2. You said pillows not what it should be = We ask the only pictures to resolve the quick your problem.
3. As soon you send the picture we have refunded you the same day.

So technically we give you the best possible customer services, We have lost 4 pillows from our pocket Plus we give you a full refund, Never let you down with customer services. I think we deserve better than 1 star.

Avaliado com 5 de um total de 5 estrelas

Lovely quality.

Lovely duvet just what I wanted,I have given 5 stars for the product, however Hermes delivery let Supreme down,however Supreme sorted it as soon as I contacted them. Will be ordering other products soon.

18 de abril de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A very good experience

A very good experience. The website was easy to navigate and communication after the sale was completed was first class. I’ll definitely use this company again

4 de abril de 2019
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I would have given a five star rating

I would have given a five star rating, but the delivery service,from Hermes, was poor. It never appeared on their tracking system, and I wasn't able to find a delivery schedule.
My charge for expedited delivery was removed from my bill immediately after my complaint, and Supreme bedding was very apologetic.

4 de abril de 2019
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I ordered a few items

I ordered a few items, one of which (the white satin duvet cover) was marked with a large glaringly obvious red stitch. I contacted supreme bedding via email to inform them of my issue and I have not received a reply or any type of contact. I also emailed for a delivery date for my order as I was worried it wouldn’t come in time and I had no response then either.

After spending just short of £100 the least I expect is some sort of acknowledgement. Very poor and unacceptable customer service. I will not be ordering from them again.

26 de março de 2019
Avaliação não solicitada
logotipo da Supreme Bedding

Resposta da Supreme Bedding

Hi Leonie,

Thanks for feedback, Please accept our apology for Inconvenience caused. Please note we do not reply message at weekend so might you have sent email us on Weekend. Regarding your issue about mark, Please contact us by email(sales@supremebedding.co.uk) and send the picture of mark product, I hope we will able to sort your issue out. We always careful about good customer services and try to make customer happy as much as possible. Thanks

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