Sussexcarpetcentre Avaliações 

My experience with Sussex Carpets was utterly unacceptable and exposed a business that operates with no professionalism, no honesty, and no regard for its customers.
I was lied to repeatedly. Dishonesty at this level is inexcusable and completely destroyed any trust. Not once did I ever receive a promised call back, every single update required me to chase them, which says everything about how this company treats its customers.
I was given just 24 hours’ notice that the fitting would not take place on the planned and pre-agreed date. There was no apology, no accountability, and being told “it’s not my problem” is disgraceful and shows total contempt for customers. I found the owner Moh to be rude, argumentative, unreasonable and should NOT be in a customer facing role. He may bring home the sales but his aftersales skills are absolutely appalling and his family business should be ashamed of how he treats customers.
Instead of accepting responsibility or fixing the mess they created, I was told “you can have your money back, if that’s what you want”, an outrageous response when all the old flooring had already been stripped out, leaving my home in a disrupted and unusable state. I therefore had to wait a further 5 days before the carpet was fitted.
On the fitting day, the fitters themselves were pleasant, but they arrived without basic, standard fitting “bars” which were missing and apparently out of stock (not their fault but the owner Moh). This is basic preparation and its absence is nothing short of incompetence and a shabby organisation. I waited a further 48 hours to be advised when the bar would be fitted, and no surprise, it was the fitters that called, not Moh, the owner (yet another failed call back!)
Despite being quoted an “all-in” price, it was never explained that the fitting fee had to be paid directly to the fitters, I was told it was an “all-in” price. While the fee is written on the invoice (and I accept I should have checked more carefully), presenting costs this way is misleading and completely unacceptable. I refused to pay the fitting cost until the job was completed, this was met by confrontation with Moh who felt the job had been completed……Really, with a 3mtr bar missing!
Sussex Carpet Centre demonstrates a shocking lack of honesty, organisation, and basic decency. Never use Sussex Carpets. If you value reliability, transparency, or being treated with respect, avoid them entirely. Never ever have I met such an unprofessional and RUDE company. Give your money to a more deserving company! For the record, the fitters were really good. Helpful, courteous and respectful, their expressions would suggest they hear these complaints time and time again!

We had the same experience as others. We paid up front in good faith, we received no invoices (despite asking many times), our calls and messages were ignored to the point I had to physically go to the showroom just to get a response. I tried to cancel the order at this point, but the owner refused to reimburse us because he didn’t want left with a carpet he had ordered. He was rude and unprofessional.

It then became apparent that there were issues with the measurements (their fault), and we were told we would need to order more – again we paid in good faith. To be fair the company realised their mistake and paid for the fitting as a gesture of goodwill.

We paid for 3 areas in our house to be carpeted, the company eventually sent the carpet, but they had again messed up the measurements and there was only enough carpet for 2. By this point I had lost all faith in the company, the process had taken months and they kept making mistakes, so I advised them that I no longer wanted the third area carpeted.

We had paid for all 3 areas but the owner refuses to reimburse us the money for the third area (over £1000). I have tried to contact him and even suggested he reimburse us a reduced amount to settle this, but he ignores the messages / emails.

I would not recommend this company– the customer service is shockingly bad, the only good thing I can highlight are the 2 guys who came to fit the carpet.

After visiting this company and viewing a carpet the owner rang us and over the phone we confirmed we did wish to buy for £1525 provided the owner Director Mohamed Shugaa would email us first with a written breakdown of all costs, which he said he would whilst we were still on the phone to him. This breakdown email however failed to come through so thinking he was genuine we paid it there and then by Barclaycard. not realising he had included £135 for taking the old underlay away whereas we had another use for it and specified we wished to keep it. As soon as we realised this we visited him again and he said 'Don't Worry I will arrange a refund' Two months later, numerous un answered phone calls or unfulfilled promises of he would call us back plus three unanswered emails later he is still avoiding us . So please do be aware of having any dealings with this company