Swain Destinations Avaliações 215

O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We just returned from 3 weeks in Australia and had an overall excellent experience with Swain. Garry was extremely helpful during the planning process, always responding promptly addressing all of ou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Swain worked with our travel agent to put together an itinerary for New Zealand that fit our budget and objectives perfectly. Swain was on top of every day's events schedule with text confirmations o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing ( 2nd experience ) with Swain Australia, we used them for our honeymoon and this time for our 25th anniversary trip! So helpful in every aspect from booking hotels to air to adventures a 10 s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our three week trip to New Zealand and Australia was everything we hoped it would be and more. Andi and Swain did an outstanding job of arranging the trip, selecting lodging and venues, and staying i... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Operador de turismo
  2. Agência de Viagens

Escrito pela empresa

Master Designers of Luxury Travel for over 35 Years Swain Destinations is the respected leader in customized luxury vacations. Our culture of integrity, value, and personal service has earned us the reputation of the "Luxury Traveler's Choice." Nothing we do is cookie-cutter. We have access to places and excursions that can only come with time, relationships, and experience. Whether you desire private touring, reclusive accommodation or a fully-guided holiday, allow one of our knowledgeable and dedicated experts to assist you in creating your most memorable "Luxury with Heart" vacation.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

215 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

Swain was amazing from planning to the…

Swain was amazing from planning to the end of our trip. They were aware of our budget while finding safe and exciting ways to see Africa for the first time. I refer to this as a trip of a lifetime and it truly was. I didn't have to worry about a thing because everything was planned ahead, so we were allowed to truly appreciate this trip.

11 de julho de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

It is very meaningful to read your comments and to know that you didn’t have to worry about a thing, due to the careful way in which your trip was planned and executed, allowing you to truly appreciate the wonders of Southern Africa. Thank you!

Anne Pace
Customer Success Manager
Swain Destinations

Avaliado com 5 de um total de 5 estrelas

Thoughtfully curated, flexible planning

The trip was so well planned, and exactly what we asked for -- we started with a walking tour of Auckland to get acclimated, a trip to Hobbiton, a tour of the mountains, black sand beaches and rain forest, all with lovely, knowledgeable guides. They were super flexible, cancelling one trip when our plans changed, moving our transportation times when requested, and again, everyone was so nice!!

14 de julho de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

We are happy to hear you enjoyed your time in New Zealand, with lovely and knowledgeable guides. It is a beautiful country offering such diversity of scenery and experiences. Thank you for your comments.

Anne Pace
Customer Success Manager
Swain Destinations.

Avaliado com 5 de um total de 5 estrelas

Perfect Experience from Start to Finish

We just got back from Gorilla Trekking in Rwanda and it was a fantastic experience. The logistics were perfect from the moment we got off the plane through the moment we were dropped back off at the airport. Our driver/guide was fantastic, could not have been nicer or more accommodating, and had us at every hotel and activity without any issues and made sure we were extremely well taken care of every step of the way. No issues at any activity or any accommodation - everyone had our information and everything went off without the slightest hitch. Even still, we were contacted by local Swain representatives to ensure we were having a great time and as a point of contact for any issues should any arise. We also have travelled to New Zealand/Australia in 2012-2013 and to South Africa in 2016 and both of those trips were equally amazing. Cannot recommend Swain highly enough. Thanks!

5 de julho de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

Welcome home from Rwanda! It is wonderful to hear what a fantastic experience you have had. The staff in our local offices are always available to be of assistance if needed during your travels. Your support of Swain Destinations over many years is very much appreciated and we are grateful to have been a part of your travel experiences to such varied destinations.

Anne Pace
Customer Success Manager
Swain Destinations.

Avaliado com 5 de um total de 5 estrelas

Just returned from Botswana -- SWAIN…

Just returned from Botswana -- SWAIN did an absolutely fabulous job planning this trip for us -- everything went perfectly!!! Thank you SWAIN!

1 de julho de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

Thank you for your continued trust in Swain Destinations and we are so pleased to hear that everything “went perfectly” on your recent trip. Botswana is such a special destination. Welcome Home!

Anne Pace
Customer Success Manager
Swain Destinations.

Avaliado com 5 de um total de 5 estrelas

Wonderful Company!

Swain went above and beyond in exceeding our expectations! They did a phenomenal job arranging flights, tours, guides, and accommodations. They listened to what we wanted in our trip, were easy to work with, flexible (including when a medical emergency delayed our trip by a year), and very reachable--they quickly responded when we had questions or needed assistance (which was close to never because of how perfectly they had our trip planned!). This was the trip of a lifetime for my little family, and I appreciate all of the thought and effort that was put into planning our trip. Thank you!

19 de junho de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

It has been a privilege to have been part of creating a trip of a lifetime for your family and lovely to know that all the arrangements exceeded your expectations. I hope that your family will treasure the memories you have from this experience. Thank you.

Anne Pace
Customer Success Manager
Swain Destinations

Avaliado com 5 de um total de 5 estrelas

So Africa Trip of a Lifetime

From the early days of planning our trip to So Africa & Zimbabwe, Swain Destinations was meticulous, responsive and incredibly knowledgeable. All of their recommendations were spot on, from accommodations to tours to activities, and their “on the ground” staff was stellar. One of our group members unfortunately suffered an injury during the trip and Swain’s help was invaluable in getting care for her and following up daily regarding her progress. The entire trip exceeded our expectations but the Safari portion itself was the highlight, and the lodge where we stayed for that portion was one of the most extraordinary places we have ever experienced. We would highly recommend Swain Destinations.

9 de maio de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

Thank you for your recommendation of Swain Destinations. It is rewarding to know that your entire trip to South Africa and Botswana was so memorable and that from the initial planning stage to the stellar care from our in-destination team while you were traveling, the arrangements exceeded your expectations. A safari experience is truly life-changing! We appreciate your support of Swain Destinations. Thank you.
Anne Pace
Customer Success Manager
Swain Destinations.

Avaliado com 5 de um total de 5 estrelas

Great trip to New Zealand

I appreciated the recommendations that Swain made - everything was very smooth. Every day I received a text message with information for the next day's excusions. They were always available if I needed them (e.g., weather cancellation).

1 de junho de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

Thank you for sharing your feedback following your recent New Zealand trip. It is such a beautiful country, and we are pleased that you enjoyed our recommendations and that your trip was very smooth with the consistent assistance and updates from our local office.

Anne Pace
Customer Success Manager
Swain Destinations.

Avaliado com 5 de um total de 5 estrelas

Excellent travel company

Swain Destinations really did a great job for us. They worked with me to create the perfect Australia itinerary, answered all my questions, and then managed the logistics to make the plan workable and efficient. All the hotels Garry selected were excellent, and our airport and hotel pickups were always prompt. George was great about staying in touch via text during our trip and dealing with any minor issues that popped up. I can't recommend Swain enough, and I will use them again when I plan my bucket-list trip to New Zealand.

1 de maio de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

We are happy to read your review and to know that the combined efforts of our team members, working together with you resulted in the perfect Australian itinerary. We look forward to helping you to plan and execute your next bucket -list trip to New Zealand when you are ready. Thank you for your comments.

Anne Pace
Customer Success Manager
Swain Destinations.

Avaliado com 5 de um total de 5 estrelas

Melbourne, Tasmania, Lizard Island and Sydney 2025

Swain did a great job for us from beginning to end. They helped to create a personalized itinerary with great recommendations and were with us every step of the way, including daily texts as to who, when and where we should meet for tours. It was a highly memorable trip and we would strongly recommend Swain to others who are visiting Australia.

15 de maio de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

We are delighted to know that your recent trip to Australia with Swain Destinations was such a success and that you have returned home with special memories from your travels. The consistent support of our local office while you are traveling is so important and we value your recommendation. Thank you.

Anne Pace
Customer Success Manager
Swain Destinations

Avaliado com 5 de um total de 5 estrelas

Australia

Kathryn and the entire team at Swain did a great job providing a professional and seamless experience! Thank you!

20 de maio de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

Thank you for choosing to work with Swain Destinations to plan your travel. It is rewarding to know that you found our team members provided a professional and seamless experience and we appreciate your comments.

Anne Pace
Customer Success Manager
Swain Destinations

Avaliado com 5 de um total de 5 estrelas

Without question we’d use Swain again.

It started with the trip planning. Swain recommended Tswalu which was an incredible experience. All our transfers were seamless and in roomy, clean, well appointed sedans. All our accommodations were wonderful. Our tour guide for the Cradle of Humankind (also recommended by Swain) was friendly, knowledgeable, and accommodating. He offered a driving tour of Pretoria which was also interesting and informative. Without question, we’d use Swain again.

10 de maio de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

We look forward to working with you and your travel advisor to plan another adventure in the future. Thank you for sharing the highlights of your recent trip. A stay at Tswalu Kalahari is an incredible experience, and we are delighted you enjoyed your recent time in South Africa.

Anne Pace
Customer Success Manager
Swain Destinations

Avaliado com 5 de um total de 5 estrelas

Compassionate during a crisis

While our itinerary, hotels, guides, transfers and experiences have been priceless throughout our month of travels it was the care and compassion received during a family health emergency that really exceeded expectations. Here’s an example ;
*we cannot imagine the emotional rollercoaster you have been through during your trip. We are so happy to hear that your daughter-in-law is due to make a full recovery. We'd love to help provide a little extra relaxation to let you know we are all thinking of you and your family.

30 de abril de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

Your very kind comments reflect our philosophy of “Luxury with Heart”. We were happy to hear that your family member will make a good recovery, and all our team members were thinking of you as you dealt with this emergency during your trip. Thank you for your follow up and your support of Swain Destinations.

Anne Pace
Customer Success Manager
Swain Destinations.

Avaliado com 5 de um total de 5 estrelas

Felt like George Swain was watching over us

Felt like George Swain was watching over us the whole time. Did a great job of easing us over the hurdles of weather related complications. All our hotels and guides were wonderful.

7 de maio de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

We are so pleased to hear that the staff in our local office were able to ease you through weather related complications during your travels and that you enjoyed the guides and hotels in each destination. Thank you for your feedback.

Anne Pace
Customer Success Manager
Swain Destinations.

Avaliado com 5 de um total de 5 estrelas

Kudos to a great experience.

Very efficient and well thought out itinerary. My family, of 19 members with multi-generation needs and expectations, had so much fun and bonding moments, while immerse in New Zealand's best sceneries. Hats off to Georege and his team. Kudos 👏

12 de abril de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

We are so pleased to know that your itinerary planned by our South Pacific specialist for your multi-generational family group was so efficient and well thought out to ensure you all had a memorable experience in New Zealand. The support of the staff in our local office who are there to assist on the appropriate time zone is invaluable.

Anne Pace
Customer Success Manager
Swain Destinations

Avaliado com 5 de um total de 5 estrelas

Fantatic trip to New Zealand, Australia, and Fiji thru Swain Destinations!

Swain Destinations put together a wonderful experience in New, Zealand, Australia, and Fiji. With 9 flights and 8 hotels over approximately 3.5 weeks, this was incredible. The tours booked (small & private tours) made all of the difference and the hotels were fantastic! George Swain provided daily text messages on the drivers or tour operators for the next day. This was very much appreciated as it can be difficult to keep track with so much movement! I would highly recommend Swain Destinations for your travel to New Zealand, Australia, and Fiji!

17 de março de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

We appreciate your recommendation of Swain Destinations and thank you for taking the time to share your feedback following your recent trip to New Zealand, Australia, and Fiji. The support from the staff in our local office is invaluable as you are traveling and we are pleased this was so helpful for you during your three and a half week trip.

Anne Pace
Customer Success Manager
Swain Destinations

Avaliado com 5 de um total de 5 estrelas

First trip with Swain AMAZING!!

This was my first trip booking through Swain. My best friend and I did 2 weeks in AUS and NZ. It was our first time in both places. Swain did an immaculate job, from helping craft our itinerary to arranging all our transportation and activities (and we did A LOT of activities). We had a total of 8 flights and traveled to a total of 5 places, yet we were completely at ease the entire time. Accommodations were first class. Once we boarded our first flight we knew we’d be in great hands and just sit back and enjoy the trip. Belkys worked with us directly to tailor this trip and she was very responsive and did a phenomenal job. I will 100% come back to Swain for future trips and particularly would love to work with Belkys again. Can’t thank them enough for the trip of a lifetime.

25 de março de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

Thank you for entrusting Swain Destinations to plan your first trip to Australia and New Zealand in collaboration with Belkys. Wonderful to know that you and your best friend had the trip of a lifetime and that you felt completely at ease as you traveled. We look forward to assisting you with your future travel arrangements. Thank you.

Anne Pace
Customer Success Manager
Swain Destinations.

Avaliado com 5 de um total de 5 estrelas

Land trip to Australia

Everything was arranged ahead of time and the staff was always giving us a heads up to make sure pickup times and locations were set the day prior. All of our daily trips were well thought out and extremely enjoyable! The value for what we paid was fantastic

8 de abril de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

Welcome home and thank you for sharing your comments on your recent trip with Swain Destinations. The staff in our local office are in place to be of support to you as you travel and to ensure your vacation time is seamless. It is a pleasure to hear that you felt your daily trips were well thought out and enjoyable.

Anne Pace
Customer Success Manager
Swain Destinations.

Avaliado com 5 de um total de 5 estrelas

Fabulous Trip Planned by Swain!

Having never been to Australia or New Zealand we wanted a trusted professional to help plan our trip. Grant from Swain Destinations designed an amazing trip for me and my family. With just 10 days to spend on the South Island we saw and did so many fabulous things!

14 de março de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

The destination specialists at Swain Destinations have been designing customized experiences such as you and your family enjoyed recently for almost 40 years. The South Island of New Zealand has such natural beauty, and it would have been a special location for you and your family to experience so many fabulous things in your 10 day visit. Thank you for your comments.

Anne Pace
Customer Success Manager
Swain Destinations.

Avaliado com 5 de um total de 5 estrelas

50th Anniversary Dream Vacation

Everyone of SWAIN’s drivers, guides and online team were excellent. All very professional, informative and accommodating. All activities were top notch. Learned very much about Australia and New Zealand, and nature that they so loving care for in every city. The constant internet communication concerning pick up times and activities helped calm this Senior couple’s anxiety about travel issues. Highly recommend!

19 de março de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

Thank you for your recommendation of Swain Destinations. It makes us very happy to hear that you enjoyed your time in Australia and New Zealand, with the collaboration of our team and our in-destination partners working to ensure that your experience in each country was seamless.

Anne Pace
Customer Success Manager
Swain Destinations

Avaliado com 5 de um total de 5 estrelas

I could not be any happier with our…

I could not be any happier with our Australia/New Zealand trip booked with Swain Destinations. The detailed itinerary that Grant put together based on our conversations, and having the flexibility of making adjustments where needed was fantastic. Then, to be on our travels and have constant communication from George Swain with any new contact information for drivers and/or tour guides the day before was just the icing on the cake. It was a huge trip for us to take and not only having the detailed itinerary to refer to but then the additional communication that ensured we never had to worry about a thing just made the trip that much better. Thank you for helping us have the trip of a lifetime!!

4 de março de 2025
Avaliação não solicitada
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Resposta da Swain Destinations

Thank you for entrusting your trip of a lifetime to Swain Destinations. We very much appreciate your comments and agree that flexibility and good communication are such important factors in contributing to a stress-free vacation experience. We are pleased to have been a part of this trip with you.

Anne Pace
Customer Success Manager
Swain Destinations

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