Grosse arnaque. Après 4 mois d'inscription, Swan se permet de résilier mon compte bancaire pro sans réelle justificatif. Par contre, il exige plein de documents que j'ai bien transmis mais à priori... Ver mais
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Veja o que dizem as avaliações
Notre équipe est satisfait du fonctionnement de SWAN. Aucun reproche à faire. Un de nos collaborateur a subi un vol de ses différentes CB. Nous lui avons de formuler un dépôt de plainte auprès de l... Ver mais
A empresa respondeu
We're very happy with Swan and would recommend them to others! Their product is still in development, for example, their ticket request process lacks clarity, and they do not offer payment acco... Ver mais
A empresa respondeu
J'utilise SWAN pour mon activité via mon outil comptable PENNYLANE. J'utilise très souvent les cartes bancaires virtuelles pour régler sur le web. J'ai aussi une carte physique. J'ai aussi m... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
If you're here, it’s likely because you use a software or app that has integrated Swan’s banking features. Companies like Pennylane, Indy, Agicap, and many more trust Swan to power their financial services, allowing them to focus on building the best user experience for you. Swan supports over 150 businesses, processes €1.5 billion in transactions monthly, and operates across 30 European countries. We're backed by top investors such as Lakestar, Accel, Creandum, and Bpifrance, and as a Mastercard principal member, we are a licensed financial institution regulated by the French banking authority (ACPR). We’re always grateful for your feedback, whether positive or negative, as it helps us improve. However, please note that as a regulated financial institution, our compliance with legal and regulatory standards is non-negotiable. Reviews will not impact decisions related to account approval, rejection, or closure, as these are strictly governed by regulations.
Informações de contato
91 Rue du Faubourg Saint Honoré, 75008, Paris, França
- support@swan.io
- swan.io
3,5
Bom
172 avaliações
Respondeu a 51% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Swan
Thanks!
Personal Account
I have been using Swan as my first personal account when I moved to France. It has remained my primary account since and I have always been satisfied with it's working capacity.
15 de maio de 2024
Avaliação não solicitada
Resposta da Swan
Thanks Luka, happy to hear that Swan has been a reliable choice for you since your move to France ;)
Sehr gute Erfahrung
Sehr gute Erfahrung! Schnelles Onboarding und gute moderne Banking-Interface
15 de maio de 2024
Avaliação não solicitada
Resposta da Swan
Danke für Ihr Feedback!
Répond parfaitement à mes besoins !
J'utilise Swan à travers mon compte pro Indy et je recommande ! Je peux facilement être payé par mes clients, mon solde est mis à jour rapidement, c'est très facile de commander ou supprimer une carte de paiement ! Vraiment RAS !
19 de março de 2024
Avaliação não solicitada
Resposta da Swan
Nous sommes ravis que le compte pro Indy réponde à vos attentes. Ils ont vraiment créé un excellent produit !
Tentative d’escroquerie
Une honte ne leurs faites pas confiance, compte clôturé alors que j’attendais un virement qui du coup n’est jamais arrivé, sous prétexte que je ne l’utilisais plus et qu’on m’a prévenu soit disant en novembre que le compte allait être fermé comme par hasard je n’ai jamais vu aucune trace de cet avertissement.
10 de fevereiro de 2024
Avaliação não solicitada
Resposta da Swan
Bonjour Nicolas,
Merci d'avoir partagé votre expérience et sachez que nous sommes désolés pour votre déception concernant nos services.
Nous regrettons le fait que vous n’avez pas reçu notre e-mail annonçant la clôture de votre compte, parfois, ils arrivent en SPAM ou même vous aurez pu changer d'adresse e-mail entre la création de votre compte et notre envoi.
Sachez qu’un compte inactif coûte de frais et que nos partenaires peuvent à tout moment nous demander de clôturer des comptes qui ne sont plus actifs depuis 60 jours, ce qui fût votre cas.
Nous sommes à votre disposition si vous souhaitez échanger avec nous pour plus de détails, n'hésitez pas à nous envoyer un message à:
https://support.swan.io/hc/en-150/requests/new
Bien à vous,
L'équipe Swan
I received excellent customer support!
I have received excellent service from Swan's customer support team. The issue I was having was getting Google's 2FA to work on my older mobile phone. The issue was resolved with their help and all replies to my help for assistance was answered within 24 hours. Compared to the support given by Coinbase these guys are fantastic. Anyone reading this should avoid doing business with Coinbase!
I cannot speak to the negative comments made here on Trustpilot about withdrawing assets off Swan's platform because I am still waiting for the unlock time to reach expiration. If this problem of removing assets off their platform was pervasive I would guess that their would be a lot more people leaving negative ratings. I think these are just isolated cases.
29 de outubro de 2023
Avaliação não solicitada
Resposta da Swan
Happy to hear you had a great experience with customer support! Although we're not sure you were reviewing swan.io, based on the content of this review :)
Take care,
Swan team
Blocked, no reason, no communication
I have an account with them, and in just 3 weeks, it has been blocked without any communication from their side, no request for information or information about the procedure timeline, no justification, absolutely nothing... I have no answers to my questions, so I find myself with blocked funds and unable to do anything...
11 de agosto de 2023
Avaliação não solicitada
Resposta da Swan
Hi Sam,
Thank you for sharing your experience. From what you've described, I understand your frustration and apologize for the inconvenience.
Some accounts may be suspended for security reasons. We would like to discuss your case in more detail.
Please contact us here, so we can better understand and address your concerns:
https://support.swan.io/hc/en-150/requests/new
Kind regards,
Swan Team
Very bad experience account blocked…
Very bad experience account blocked without any reason ,money still in my account since a long time they take many days before answering you and when they come to answer and inform you what’s happening they ask for many documents to complicated by the way.
1 de junho de 2023
Avaliação não solicitada
Resposta da Swan
Hello Sohkna,
Thank you for sharing your experience with us. From what you've described, I understand your frustration.
Some accounts may be suspended for security reasons. We would like to discuss your case in more detail.
Please contact us here so we can better understand and address your concerns:
https://support.swan.io/hc/en-150/requests/new
Best regards,
Swan Team
After my account was approved after a…
After my account was approved after a week long KYC, I made my first transfer. As soon as it arrived, the account went into a new KYC check asking for a long list of documents including a detailed list of all my belongings.
I decided to close my account after seeing the amount of work was required
11 de dezembro de 2022
Avaliação não solicitada
Resposta da Swan
Hi Fabricio,
Thank you for taking the time to share your experience. We are sorry to hear that our KYC process caused you inconvenience.
Our goal is to ensure the security of all our customers and comply with current regulations, which may sometimes require additional verifications. We understand that this may seem burdensome, and we apologize for any inconvenience.
Your feedback is valuable and helps us improve our services. Since then, we have significantly improved and simplified our procedures without compromising security and compliance.
If you have any further questions or concerns, please do not hesitate to contact us directly here:
https://support.swan.io/hc/en-150/requests/new
We would be happy to assist you and find a solution.
Regards,
Swan Team
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