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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great chance to visit these “off the beaten path” countries which would be extremely hard to do on your own. First time cruising with Swan Hellenic. Ship, staff and service were top notch! Highly rec... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have just returned from a 10 night expedition cruise on SH Minerva - Raja Ampat, Papua. This was their inaugural cruise into this region. Ship is new and well appointed. Cabins are again well app... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This was an exceptional cruise. We went around West Papúa and to Owi Island which had never had a cruise ship before, what an experience. The expedition staff on board were extremely knowledgeable and... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Vega is a beautiful small ship and the captain was excellent. The staterooms are well appointed, comfortable & clean. Food was very good & the crew was attentive & friendly. The itinerary brought... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Cruzeiros Marítimos
  2. Agência de viagens de cruzeiros

Escrito pela empresa

Cultural Expedition Cruises


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

144 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Loved it!

Absolutely loved our cruise on the SH Vega. The staff were wonderful. Everyone was friendly, warm, and welcoming. The food was excellent. The food was the highlight for our fussy teenage eater. I have gluten problems and had no issues at all the entire 2 weeks. For every meal, the staff walked me through the menu/buffet to point out which items were safe, and everything could be made without gluten upon request. When we weren’t feeling well they brought food to the room. The excursions were excellent - the expedition team were experts and so caring and cautious with the guests and with being environmentally responsible on land and on the water. The glaciers and wildlife were magical.
There were lots of informative lectures, game nights, an art class, movie night with popcorn, board games, a library, and evening entertainment with the pianist. The cabin was very comfortable and the housekeeping staff were efficient and kept the room in excellent condition. We were very well taken care of. There weren’t specific activities for children, although there were only 3 on our cruise. They had fun at game nights, and our teen enjoyed the wide range of in-room movies, and enjoyed all the excursions too. We were provided with an arctic jacket which was fabulous, and a waterproof backpack and water bottle. The basic wifi isn’t great, and it’s not cheap to upgrade, but we weren’t there to sit on social media, so it was a good incentive to break from that. But we had sufficient wifi to take work video calls etc when needed.
Highly recommend taking a good camera (not just phone), do the optional kayaking trip (expensive add-on but worth it), have a massage in the spa (totally worth it), and take your swimsuit because the swimming pool, jacuzzi, and sauna are wonderful. It’s particularly nice to be cruising through freezing temperatures and watching for whales from the hot tub. I saw whales while on the treadmill in the gym. I didn’t think I was a “cruise person” and wasn’t sure what it was going to be like but it far exceeded my expectations. It was the best vacation I ever had. Highly recommend. I rate it 10/10.

24 de junho de 2024
Avaliação não solicitada
logotipo da Swan Hellenic

Resposta da Swan Hellenic

Awww Skye, this is EVERYTHING we would hope a guest would experience and more, I am over the moon you had such an amazing experience for you and your family.

We cannot wait to welcome you back onboard, and I so pleased we have converted you to the cruise world.

Sending all our best,

Kim Daplyn
Global Head of Guest Relations

Avaliado com 5 de um total de 5 estrelas

Great and unique experience!

Great and unique experience!

This ship is such a nice place to stay while exploring exciting destinations. Incredible service aboard where you really get it your way. Would recommend to everyone!

16 de junho de 2024
Avaliação não solicitada
logotipo da Swan Hellenic

Resposta da Swan Hellenic

Thank you so much Jonas, we are over the moon that you enjoyed your adventure with us.

We look forward to welcoming you onboard in the future.

All the best,

Kim Daplyn
Global Head of Guest Relations

Avaliado com 5 de um total de 5 estrelas

Everything went well

Everything went well

I wish there were more extra things to do that did not cost so much money. This was my 7 cruise and I never had to pay for any of the outings Only thing I had to pay was to Kayak

Prices were $$$$$$ for things not included and if you paid for one of the extra you may of missed out on the free

I will be very careful when booking another trip.

One other thing that would of been nice if there was a map showing where we went and the stops

How about a polar plunge Or an Iceland plunge.

Ship was great. food was great

I wish there a hock in the cabin room to hang your jacket where you came back from an outing

Dan

10 de junho de 2024
Avaliação não solicitada
logotipo da Swan Hellenic

Resposta da Swan Hellenic

Thank you Daniel, this is really interesting feedback and I absolutely will feed this back to the team.

I am so grateful for you taking the time to post and we hope to see you onboard again in the future.

All the best,

Kim Daplyn
Global Head of Guest Relations

Avaliado com 5 de um total de 5 estrelas

SH Vega was the most wonderful cruise experience to the Antarctic

I had an amazing time on my trip to Antarctica with Swan Hellenic on the gorgeous SH Vega. The crew, expedition staff on board and the whole ground team were so helpful and the location of course speaks for itself. I met a lot of other Solo travellers and everyone was very excited to be on this beautiful boat. Thanks again Swan Hellenic!

13 de novembro de 2023
Avaliação não solicitada
logotipo da Swan Hellenic

Resposta da Swan Hellenic

Thank you so much Caroline for your lovely review, I know our onboard team will be over the moon.

All the best,

Kim Daplyn
Global Head of Guest Relations

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