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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Swapsy is the most convenient currency exchange platform I have ever used. It has a wide range of options for amounts, and both small and large amounts can be easily completed. The order process is ve... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have been trying to get in touch with customer support for two weeks now. Each time I get a response saying I sent my Support request is from the wrong email address but that was not true. Their sys... Ver mais

Avaliado com 5 de um total de 5 estrelas

First transaction went smoothly. Registered and started swap at noon and received the fund at night. During the period I was contacted by customer service to update the AliPay info, which asked for my... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have used this service for two years and have been utterly impressed throughout. The Swapsy WeChat is responsive when there is a problem, responding within 30 minutes max. Sometimes there is a... Ver mais

Detalhes da empresa

  1. Agência de câmbio
  2. Empresa de Software

Escrito pela empresa

Swapsy is a peer-to-peer currency exchange platform that specializes in the exchange of Chinese RMB and US dollars. The platform utilizes popular e-wallets such as WeChat Pay, Alipay, Zelle, and PayPal to facilitate secure and easy fund transfers, with most users receiving their funds within 48 hours and some transactions taking just a few minutes. Swapsy's fees are very competitive, making it a cost-effective alternative to traditional currency exchange services. The platform's focus on amounts less than $2000 further adds to its appeal, making it an ideal choice for individuals looking to exchange smaller amounts of money. Swapsy guarantees the safety of its users' funds and provides a simple-to-use web interface, further adding to the convenience of the platform. The exchange rate provided by Swapsy is fair and does not favor either side, ensuring a level playing field for all users. Overall, Swapsy is a safe, convenient, and cost-effective way to exchange Chinese RMB and US dollars, offering competitive fees and a user-friendly platform. With its focus on smaller amounts and the use of popular e-wallets, Swapsy provides a reliable and efficient service for individuals looking to exchange currencies. Swapsy's commitment to fairness and security ensures that users can make transactions with confidence, making it an attractive option for anyone looking to exchange currencies.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

264 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 22% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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Avaliado com 4 de um total de 5 estrelas

Swapsy works great

Swapsy works great. The only hang-up are their limitations for transferring funds. Our banks put a lot of limits on Zelle transfers, and Zelle has its own limitations too. We love everything else about this service. We would use it more if we could! We sure want to, but our banks won't let us.

30 de abril de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I like Swapsy

I like Swapsy, definitely easier to send money than going to a bank. My only issues with Swapsy is there customer service is does not exist. I have sent several messages to support and never get a response just the generic e-mail. The second is when we do a swap we have to pay within 30 minutes yet the other party gets up to 7 working days. We should be able to do two swaps at a time.

22 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It's the only service that I used for…

It's the only service that I used for sending money in Yuan. Very reliable and high exchange rate that keeps up with the market. Sometimes it takes a day to receive the money, but other times only a few hours. The minimum service fee is $2 if you send money below a certain amount. Overall, I strongly recommend the company and will continue to use it.

11 de abril de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Very reliable, just a bit slow

Great service and I've never had a problem with it. I just wish Swapsy would let you start a new trade once you've sent money and receipt has been confirmed but you are waiting for your trading partner to send money. Sometimes it can take a few days, and then Zelle might need more days to deposit the money. It also feels a bit punitive to give a 50 credit bonus if you confirm within an hour and 30 credits if you confirm within 8 hours, after you might have been waiting for 2 days already and with time differences you'll probably be asleep when they send it.

4 de abril de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Nonexistence Customer Service + False Disputes

I've used Swapsy roughly around 15 times within the past two months, and recently I've encountered my first-ever issue with the service. Recently someone I was swapping with, falsely reported they did not receive the funds, despite the uploaded screenshots proving my innocence Swapsy still asked me to provide additional screenshots. This wasn't an issue, besides the fact it took over twelve hours for Swapsy to simply reply with "Please wait while we contact recipient." So far, there haven't been any additional updates and it seems I will not be getting my funds anytime soon. This was for a transaction over $500, so I only recommend users using Swapsy for lesser amounts.

17 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Swapsy is a Godsend

Having issues with transferring money from my current bank account here in China. Swapsy is a Godsend! I only wish I could transfer more than $300, as my credit union does not support Zelle. Overall, this is easier than going to the bank here in China! Please keep up the good work!

17 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly Recommend

The process was super easy from the start. It's never taken me longer than a day to find a match for the funds I want to send. I have never had an issue with receiving my funds. This service has been vital to me over the last year. Highly recommend.

12 de março de 2024
Avaliação não solicitada

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