Swapsy Avaliações 

264
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Swapsy is the most convenient currency exchange platform I have ever used. It has a wide range of options for amounts, and both small and large amounts can be easily completed. The order process is ve... Ver mais

Avaliado com 5 de um total de 5 estrelas

First transaction went smoothly. Registered and started swap at noon and received the fund at night. During the period I was contacted by customer service to update the AliPay info, which asked for my... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have used this service for two years and have been utterly impressed throughout. The Swapsy WeChat is responsive when there is a problem, responding within 30 minutes max. Sometimes there is a... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is one of the few easy ways of exchanging money between CNY and USD. It's much easier than using banks and the results are guaranteed if you follow the instructions. Swap credits are easy to buy... Ver mais

Detalhes da empresa

  1. Agência de câmbio
  2. também em
  3. Empresa de Software

Escrito pela empresa

Swapsy is a peer-to-peer currency exchange platform that specializes in the exchange of Chinese RMB and US dollars. The platform utilizes popular e-wallets such as WeChat Pay, Alipay, Zelle, and PayPal to facilitate secure and easy fund transfers, with most users receiving their funds within 48 hours and some transactions taking just a few minutes. Swapsy's fees are very competitive, making it a cost-effective alternative to traditional currency exchange services. The platform's focus on amounts less than $2000 further adds to its appeal, making it an ideal choice for individuals looking to exchange smaller amounts of money. Swapsy guarantees the safety of its users' funds and provides a simple-to-use web interface, further adding to the convenience of the platform. The exchange rate provided by Swapsy is fair and does not favor either side, ensuring a level playing field for all users. Overall, Swapsy is a safe, convenient, and cost-effective way to exchange Chinese RMB and US dollars, offering competitive fees and a user-friendly platform. With its focus on smaller amounts and the use of popular e-wallets, Swapsy provides a reliable and efficient service for individuals looking to exchange currencies. Swapsy's commitment to fairness and security ensures that users can make transactions with confidence, making it an attractive option for anyone looking to exchange currencies.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

264 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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4,0

Todas as avaliações

(264)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Been using this for years now and haven't had any problems thus far. Much better than using a bank transfer.

4 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great great service

Great great service, if you fit the currencies involved in the swap. But has been a lifesaver for me for several years now getting money back home without having to deal with crazy fees.

25 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This service is the best

This service works well. It is entirely transparent, organized, and dedicated to swapping digital wallets. This service has become my best way to transfer USD to CNY in China. Thank you, Swaps. If you follow the steps correctly, it will work every time without the hassle of Chinese banks and delays. Please add the support staff on WeChat. They will respond and assist if you need it

6 de julho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A very poor customer service response

While I have had successful swaps in past, I had always queried how legitimate an operation this was and for good reason it seems. Swapsy will claim no responsibility over your lost money should you not follow their "protocol" and click a button within 18 hours. Regardless whether you are asleep or not. Discussions with customer service will be fruitless and you will very quickly see that this is a Chinese run business lacking in any sort of empathy or professionalism. Rather than helping to fix a failed swap, I was berated, ridiculed and then told that I had made customer service angry and (she, I'm assuming) would not help me...

Here's the thing, a happy client will tell maybe 5 people? an unhappy client will tell 100.. and now that will be my mission. I don't care about the lost money. But I do care about the poor attitude and behavior of this so called "company"

25 de junho de 2022
Avaliação não solicitada
logotipo da Swapsy

Resposta da Swapsy

Hi Scott,

Thank you for your feedback and working with us on your case.

On 6/28/2022, we have successfully resolved your case with your acknowledgement that the money was received in full.

We thought we may use this opportunity to clarify couple of things:

1. Swapsy is registered and trademarked in the U.S. We are a U.S. company.

2. Swapsy is registered with Financial Crimes Enforcement Network(FINCEN). You can find us here https://www.fincen.gov/msb-state-selector. We are committed to follow the state and local requirement. We take this very seriously.

3. During past couple of years of operation, we've concluded that 18 hours time duration is sufficient for most of our users to take necessary actions. (Regarding your specific situations, we have communicated this to you privately, including all your past case)

4. We have reviewed your chat history with our representative, and it appears that there has been some communication challenges with our Chinese Mandarin support agent. If you are having hard time with one specific support agent, feel free to reach out to other representatives. Here are our WeChat support accounts:
"theswapsy3" and "theswapsy4" supports Chinese Mandarin from CST 9am to 6pm
"theswapsy" supports both Chinese Mandarin and English from PST 10am to 6pm

We hope this will clear out some confusions.

Again, thank you for choosing Swapsy and we are very happy to see that we've helped you on saving fees for over a dozen swaps with us.

Best,
Swapsy Customer Support

Avaliado com 5 de um total de 5 estrelas

Very reliable

Very reliable. At least 90% of the time the transactions are seamless...

The only thing I would like is if I could send/receive multiple swaps and not just wait for each one at a time to be complete....

Sometimes the person you swap with can be slow. Usually they are pretty quick.

Great experiences so far and I've swapped for about 2yrs every month.

15 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect

Awesome service, quick, reliable and trustworthy. Would be nice to have larger sums available but I guess that depends on the users.

15 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Used for two years, love it.

I have used this service for two years and have been utterly impressed throughout. The Swapsy WeChat is responsive when there is a problem, responding within 30 minutes max.

Sometimes there is a shortage of trades from USD to CNY, but as long as you keep refreshing you'll find one.

Overall I often suggest this service to my expat friends as it is way cheaper and faster than wiring through a bank.

13 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Godsend of currency exchanges…

I've done my research and there is no better way to exchange money from USD to CNY. I've researched every possible way. This is the fastest and most affordable way!

3 de junho de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The swaps work

The swaps work, the timing is really pretty good, and it is 1,000,000,000,000,000% simpler than going to any bank in China. The website is a mess; it isn't updated to reflect the current reality (swap credit cannot be purchased by any method other than credit card, and you don't find that out until after you've paid by the other methods that the website says you can.....instructions for swaps are very thorough, but somewhat outdated as several of the screenshots that they show are from previous versions of Alipay and/or WeChat pay.......also, if one contacts customer service, one is told not to use WeChat pay at all, only to use Alipay and only to use it by entering the account information and NOT scanning, but the website tells you to do ALL of these things and there will be no problem ((but there are problems if you do the swap that way)). Customer service is mixed. I have two customer service agents in my WeChat; one in China, and one in the USA. The agent in China is very kind and very helpful and has walked me through solving several problems, despite his fear of language problems. The agent in the USA, who is supposed to be providing English service, is a mess. She told me to submit my swap "again and again and again, even 10 times until it works", and that's what got my account blocked for a period of time (too many failed swaps in one day). After giving me bad advice that rendered my Swapsy account useless for a period of time, she told me "we wish you a happy life" when I told her I wasn't happy that she caused my account to be blocked, and ignored all of my future attempts to contact her. In my experience, she is both severely unprofessional, and quite rude. But, as mentioned, the agent in China is really very good. Lastly...and this is not Swapsy's fault....Alipay is a TOTAL mess, and when one is setting up Swapsy for the first time, one must allow a few extra days for all of the Alipay problems (there are many) that will occur. I'm happy with the swap process, and I'm happy with SOME of the customer service. Not happy at all with the extremely unprofessional agent in the USA, and not very happy with the website which needs a lot of updates. The swapsy fees are not extreme; they're fair and you get what you pay for (considering avoiding the grief of going to a bank in China...pure grief), but the fees are high enough that the website should be accurate.

3 de junho de 2022
Avaliação não solicitada

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