Saab Singh the delivery driver was great. Stayed on the phone while I directed him through the office, and was able to deliver a surprise birthday cake. Recommend :)
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Absolutely fabulous delivery and experience with Swiftee, who helped us all week to courier an order from Rinkoff’s Bakery each morning. Rodger is absolute superstar and went out of his way to help, i... Ver mais
A empresa respondeu
Good service as always. Appreciate the driver being patient with issues that came up and having to change the delivery address last minute - thank you!
Really quick and easy to schedule. Very reasonable priced. Received item within the hour. Will definitely use again. Thank you.
Detalhes da empresa
Escrito pela empresa
Swiftee is reshaping London's courier landscape with its peer-to-peer and last-mile same-day delivery service. Utilising a vast courier network and advanced technology, Swiftee ensures swift and secure delivery for individuals and businesses alike. Our vision is to provide a professional same day delivery service with a personable & human approach. With trust and transparency at our core, we aim to remove the stress from same day deliveries for good.
Informações de contato
Grosvenor Way, E5, London, Reino Unido
- 0345 004 0980
- hello@swiftee.co.uk
- swiftee.co.uk
4,7
Excelente
210 avaliações
Sem histórico recente de pedidos de avaliações
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Respondeu a 100% das avaliações negativas
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Good service as always
Good service as always. Appreciate the driver being patient with issues that came up and having to change the delivery address last minute - thank you!
9 de julho de 2026
Avaliação não solicitada
Saab Singh the delivery driver was…
Saab Singh the delivery driver was great. Stayed on the phone while I directed him through the office, and was able to deliver a surprise birthday cake. Recommend :)
10 de julho de 2026
Avaliação não solicitada
Amazing delivery service
Amazing company! Very efficient and easy to track!
10 de julho de 2026
Avaliação não solicitada
Super efficient
Super efficient , nothing beats their dedicated service
10 de junho de 2026
Avaliação não solicitada
Great service - quick and easy to schedule
Really quick and easy to schedule. Very reasonable priced. Received item within the hour. Will definitely use again. Thank you.
9 de julho de 2026
Avaliação não solicitada
Was able to track courier on his route
8 de julho de 2026
Avaliação não solicitada
Resposta da Swiftee
Thank you, Karen! We’re glad you found the live tracking useful. Knowing exactly where your courier is makes waiting a lot easier 📍
Great service
Great service. Quick and efficient. Thank you
30 de junho de 2026
Avaliação não solicitada
Resposta da Swiftee
Thank you, Nechama! We’re really glad you found the service quick and efficient — exactly how deliveries should be 🚚
The driver was so kind and courteous
The driver was so kind and courteous. Perfect delivery! The cake was in impeccable condition to make for a very happy birthday for my husband.
30 de junho de 2026
Avaliação não solicitada
Resposta da Swiftee
Thank you, Zoe! We’re so pleased the cake arrived in perfect condition and helped make your husband’s birthday a happy one. Cakes can be delicate passengers, so the driver will really appreciate this lovely feedback 🎂
Resposta da Swiftee
Thank you, Fathima! We’re really glad you had such a kind driver — sometimes it’s the small interactions that make the biggest difference 😊
Absolutely fabulous delivery
Absolutely fabulous delivery and experience with Swiftee, who helped us all week to courier an order from Rinkoff’s Bakery each morning. Rodger is absolute superstar and went out of his way to help, incredibly kind a generous person who really made my week better. Thank you so much.
26 de junho de 2026
Avaliação não solicitada
Resposta da Swiftee
Thank you so much, Courtney! We’re delighted we could help throughout the week, and Rodger will be so pleased to hear this feedback. Going the extra mile and making someone’s day a little easier is exactly the kind of service we love to provide ⭐
Safe & Fast delivery for funeral items
Items for my mother’s funeral were delivered safely and quickly. The rider was so kind. Thanks so much!
13 de junho de 2026
Avaliação não solicitada
Resposta da Swiftee
Thank you, Lyra. We’re honoured we could help with something so important during such a difficult time, and we’re very glad the rider handled everything with the care and kindness it deserved 🤍
Still room for improvement
We have worked with Swiftee over the past year, so this review is based on ongoing experience rather than a one-off booking.
Some of their drivers have been very good, professional and reliable, with clean vehicles and careful handling. However, the service quality is not always consistent.
We have had some disappointing experiences. On one occasion, a driver left a cake in an unclear location without proper communication, and the customer could not find it. When the customer contacted the driver, the response was very rude. That customer later told us they would no longer order from us if we continued using Swiftee for delivery.
On another occasion, a wedding cake was damaged during delivery. Swiftee did compensate us afterwards, and we refunded the customer in full, but the damage to customer trust was already done.
Their office/admin response is generally okay, but not always as efficient as we would hope (sometime good 👍 sometimes … meh 🫤)
Overall, Swiftee can be useful, and some drivers are genuinely good, but the inconsistency in driver quality, vehicle cleanliness, communication and handling means there is still a lot of room for improvement.
Based on our experience, 3.5/5 feels fair.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Swiftee
Thank you for the honest feedback and for working with us over such a long period of time. We genuinely value your continued support and appreciate you recognising the many drivers and deliveries that have gone well over the past year.
We are very sorry again about the incidents mentioned, particularly the damaged wedding cake and the communication issue. While thankfully these situations are rare across the large number of deliveries we complete, we completely understand the impact they can have on your customer experience and reputation. We also appreciate you acknowledging that we took responsibility and compensated the issue at the time.
Couriers and operations teams are human and, although mistakes can occasionally happen in logistics, our goal is always to minimise them and respond fairly and professionally when they do. Your feedback regarding consistency, communication and driver standards has been noted internally and is genuinely helpful as we continue improving the service 🙏
The delivery was great, truly amazing
The delivery was great. The courier (Ermias) was friendly and polite to the recipient, amazing, and very caring of the flowers that were delivered. I couldn’t ask for more.
12 de junho de 2026
Avaliação não solicitada
Resposta da Swiftee
Thank you, Darren! We’re so pleased to hear Ermias took such great care with the flowers and gave such a positive experience to the recipient. Flowers definitely need a gentle touch, so he’ll really appreciate this feedback 🌸
Excellent service
Excellent service! Purchased and delivered on the same day.
10 de junho de 2026
Avaliação não solicitada
Resposta da Swiftee
Thank you, Reme! We’re really pleased everything was purchased and delivered on the very same day. Fast turnaround like that is exactly what we aim for ⚡
You guys need to update the website so…
You guys need to update the website so we can tip the drivers.
I'm happy with the service, it's good to be able to track live the drivers, I will be using it quite a lot the service so it helps my catering companies.
6 de junho de 2026
Avaliação não solicitada
Resposta da Swiftee
Thank you, Daniela! We really appreciate both the feedback and the suggestion — a tipping feature is definitely something worth considering. We’re glad the live tracking and service are helping your catering businesses run more smoothly, and we look forward to handling many more deliveries for you 🍽️
Driver was quick and communicative
Driver was quick and communicative - all arrived as expected. Thanks
29 de maio de 2026
Avaliação não solicitada
Resposta da Swiftee
Thank you! We’re glad everything arrived exactly as expected and that the driver kept communication clear throughout — half the stress of deliveries is not knowing where they are 📍
Resposta da Swiftee
Thank you, Leander! We’re glad you had a very good experience with the service — we’ll keep the deliveries moving and the customers happy 🚀
Exceptional communication and a very…
Exceptional communication and a very swift delivery
19 de maio de 2026
Avaliação não solicitada
Resposta da Swiftee
Thank you, Moishe! Exceptional communication and swift delivery is exactly the combination we aim for — nice to hear we kept things moving properly 🚚
The driver was very attentive
The driver was attentive and communication was 1st class - arrived exactly on time and was very helpful
Impressive ambassador for your service
Dave
TLC Ventilation Ltd
14 de maio de 2026
Avaliação não solicitada
Resposta da Swiftee
Thank you, Dave! We really appreciate the detailed feedback — it’s great to hear the driver was punctual, communicative, and genuinely helpful throughout. Sounds like he represented Swiftee exactly the way we’d hope 👌
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