Sync Energy Avaliações 351

Great value products and very competent technical support.
Would use products again.
Can be time consuming to get through to tech support, customer services can take a few days to respond.
If needing to link with Monta, then better support for Monta would be a bonus.

I was struggling to get a constant Wi-Fi connection at my detatched garage of 50m away from the house. I finally got one on a temporary basis using my mesh system, but it wasn’t constant and i kept getting network fail messages. I called customer support who accessed the unit and updated the firmware and hey presto!. I also had to purchase a Wi-Fi extender to get the constant and good signal to allow me to integrate it with Octupus for the intelligent charging option. All good now thanks to Tom at the service desk

The technical support was second to none, the representative, Neil, was very patient and knowledgeable. Talked me through everything and how to check what was going on. Turned out to be an issue with the profile on the app(?) All works well and Neil stayed on the phone while the system was removed from the app and re-installed and checked numerous times.

Fantastic after sales service, had an issue with charger over 2 years after purchase. Messaged SyncEV via there website to see if they could recommend someone to help. Got email reply same day to say they logged in and made adjustment and all was sorted. If only all after sales was that good.

Prompt response. Wish I’d asked about their App ages ago, rather than getting frustrated with the Monta one

Okay... As an early adopter of EV tech, I'm not going to say the Sync EV install I've had since 2021 hasn't been without its glitches.

There have been some... Some have been about my own learning curve (me not understanding the tech) and some (in the early days) have been about firmware updates that didn't go well. BUT they were always sorted quickly and the support team have been responsive and attentive.

Cut to 4 years on... with little to no issues, but this week having changed to a new full EV, I've found myself having to contact tech support again, which it seems turned out to be an installer settings issue that the tech (Tom) resolved without too much of an issue.

But there was a bonus... An opportunity to upgrade my old unit to modern standards. This is a welcome surprise and if it happens then I guess it's 5 stars all round and tells me that they are investing in their client relationship in a way that other manufacturers have yet to follow.

I'm all for supporting British Tech and innovation, especially as it cant be an easy sector in which to exist, so if they follow up on their promises I will update my review to confirm that they are good for their word.

EV charger does exactly as expected, and great customer service for any queries on set up and use. Chris provided very clear instructions, patient and highly recommended

We had to make a warranty claim but this was handled very quickly and efficiently. Additionally our installer (not anything to do with Sync) made a silly mistake with the new warranty unit and Sync were able to remotely work out what had been done wrong by checking technical docs and guided me to a fix. This latter part is service I expect few companies would do this well. Very pleased, recommend. Oh and the charger does what you need so that's good.

Most patient and super helpful people. So refreshing to be able to talk to a REAL human being who understood the situation and explained clearly how to resolve it. Most firms in the UK could learn from your positive and cheerful outlook. WELL DONE!

Utterly disappointed with Sync Energy. Their server is down and my charger has been a brick for 48 hours. I have an infant at home and need my car for essential travel, but I’m currently stuck. Even worse, the manual override workarounds they suggest do not work. It’s unacceptable that a home charger depends entirely on a cloud server just to start a basic charge. If you value reliability for your family, look elsewhere.

good service, with patience

What nade it such a success was Tom's instructions were clear and precise and he was patient.
He deserves 5 star rating and thats from me, a retired IT Project Manager

First experience with Sync Energy and it was excellent. Thanks Tom for your outstanding support.

Great to speak to a human and not a Chat Bot like too many of your competitors.

5 star support

Excellent service spoke to Tom in customer care helped me set it up . Very patient

Charger stopped working after only a month of use. Shocking customer service. Phoning at 13:25 in a Friday to receive a recorded message to say the customer service phone lines are closed. Left a voice mail, no one phoned back. Technical support are on a training course at the same time. But by 14:00 the lines were open again. Conclusion, don’t phone them at lunch time.

Charger has lost power and the worst part, my charging cable is stuck in it. With no manual release.

My recommendation would be to not buy anything from Sync Energy.

Charger came with my new build house. For the first month it was working really well then one morning it lost power to the charger, with the cable stuck in it! The only help technical support gave me was to try turning it off at the breaker and on again, power wasn’t restored. Then I was told by two different people that there was nothing more they could do for me and I had to go back to my installer. Housing developer says that because item is under warranty with Sync Energy it is for them to fix the problem. I’m left feeling like Sync Energy are not interested in honouring their warranty at all.

All I can say Neil at Sync EV is very knowledgeable and was very helpful.
If only everyone was as helpful as Neil, the world would be a better place.
One last thing, Neil skills and knowledge was second to none.
Once again thankyou.
Louis

Customer service got me to correct my issue very quickly

The support team are fantastic. Really prompt in getting back to you. And with real help. Not the usual fob-off type response from our previous charge-point brand (Wallbox). The Sync Energy wall charger and the app are great too.

Tom was patient with me and was helpful.