Tabeo Avaliações 2.012

Dominique was able to help me resolve my payment issue promptly - thanks!

Dominique, was quick in helping me with the problem I had. She informed me of what I need to do so it can be straight away and updated me once it was complete. This was my first time having to contact Tabeo, since I started my smile white journey and thanks to Dominique it was a stressful and easy. Thank you once again Dominique your a credit to Tabeo.

Dominique responded to my query very prompt and resolved my issue very efficiently. Great customer service!

Very quick and friendly assistance from Dominique :)

Kerri was very quick to reply and really kind and helpful

Thank you for processing my application so quickly.

Very easy to apply and straightforward process

Dealt with my enquire very quickly and very politely.
Why can’t all companies be like this
Thank you Tabeo

Great service and a quick easy system used to get the deal done .

Extremely fast and efficient service

The customer service on a whole is poor, I spent hours trying to contact somebody from Tabeo. Firstly I tried their number which is now unavailable for customers to call, which is unacceptable considering the amount of money involved in these types of payments. I sat waiting on a live chat for someone to talk to for hours with no response, and then had to send 2 emails in the hope someone would reply asap. I had assistance from a person named Penny who was very helpful, but suggested that my actions were the reason for a double payment. They stated “I cancelled my direct debit before the payment was taken” which was false. I gave payment on Monday to which I then swapped my bank details for another account, to which the payment was taken a second time on the Friday. This is an unacceptable process as a lot of money is involved as stated above, and I was told I can only be refunded in up to 10 working days. This is a considerable amount of money to be down for 2 weeks. Overall service wasn’t great and I wouldn’t choose again for a loan.

Really happy with the service I have received from Penny.
Penny has been really helpful, and she has been able to resolve my issues.
Really fast, friendly communication, clear helpful support.
Thank you Penny.

This is my first time of using the service and I can confirm them to be beauty. If I could rate more than 5 star, I would.

Thanks to Penny for coming through swiftly. You are a star indeed!.

Penny was extremely helpful and resolved my query swiftly - keeping me informed when this had been resolved. Thank you!

Dominique responded to my query promptly.
She asked me to confirm my new email address and advised changes had be done. I did have to ask if I would receive an acknowledgement email however which I thought I would have been advised of this naturally. I also asked a time scale on which the changes take place and when the confirmation email woukd come through to which I got no response

Excellent customer service support

Awful company to deal with. The customer service is non existent over a prolonged period of time (2 years plus). We are stuck with them as their competition is non existent. Great for patients, shocking for everyone else.

Very helpful and friendly, would definitely recommend.

Immediate response from a human! Penny was able to clarify any missing info when the website wasn't clear.

This company is an absolute Joke!
Take payments for treatment that didn’t happen. A hassle to cancel the loan and when I finally managed to do so I received a refund of one month’s payment despite having made 10 monthly payments!! I can only contact them via email or we chat, which is a red flag, then to compound the problem I was told by Eugenia the policy is they refund each monthly payment separately. Absolute nonsense. When I asked to be put through to someone with authority to provide a solution I get sent the complaint email and ended the chat. I will be reporting to the FCA. Absolute scandalous conduct for a finance broker.