Tactical Traps Avaliações 

Tactical Traps has an unacceptable distributor program. Their customer service team was exceptionally responsive right up until our payment cleared, after which all calls, texts, and emails went completely unanswered. The shipment arrived past the delivery deadline with zero proactive communication regarding the delays, and the materials were severely damaged and unusable upon arrival, including a shattered mirror. Despite a direct promise to ship replacements, they failed to follow through entirely. They initiated an insurance claim on the item and collected the payout, leaving them ahead in both materials and money. Shipments arrived piecemeal instead of all at once as promised, and none of their commitments held true. Buyer beware. Distributors, be very aware.

ABSOLUTE GARAGE!! Wish I would have never bought this shelf. Starting the first week I bought my shelf last year I've constantly dealt with brand new Energizer batteries that don't even last a month. The backup battery pack is 100% useless when the main batteries die inside the shelf and the lock loses all programming for the card and you have to pry the shelf open damaging the cheap wood and the pin that goes in the cheap Chinese lock itself. I'm done contacting this company with very little assistance other than being told to pry the shelf open push and hold the number three button on the lock to reprogram it. I finally got this POS open for the last time dismounted it from my wall and threw it in the trash where it belongs. DON'T WASTE YOUR MONEY ON THIS POS PRODUCT EVEN IF THEY OFFER YOU A LIFETIME SUPPLY OF ASPIRIN. ITS NOT WORTH IT.

I just purchased my first Patriot 35S pistol shelf and I want to be fair and honest with this review. First, the idea is genius and the open/close mechanism works beautifully. I would give it a 5 of 5 on that end but my problem comes in with the installation. It is very, very difficult to install. I have installed many shelves over the years but this one is more difficult than most. First problem, the set included 4 wood screws which obviously were made of Chinese butter. I got the first screw in crooked because of the difficulty reaching the area where the screw goes and, when I tried to back it out, the entire head of the screw reamed out and I had to muscle it out with pliers. Second problem, if the shelf had been just a couple inches longer, you could get the screws into two studs; however, the shorter length requires that you just screw into sheet rock (not very stable). Common sense says to use sheet rock anchors with your screws but they are not included or mentioned in the limited guidelines. I know this may sound picky but when you are trying to get this shelf on the wall, stronger screws, sheet rock anchors and just a few inches wider would bring the rating up from 3 to 5. Dennis Harris.

Arrived on time and in great shape. Looks great on our wall. My wife loves it.

My key cards quit working and when I contacted the company I was told I had two options. Buy a master key card to reset the keys or purchase an item to break into the shelf. I purchased the Mastercard. It did work and open my shelf, but I was unable to re-key the cards so now I have an open shelf that I can’t even get to lock closed. Wasted $250. Do not recommend this item.

This is supposed to be a gun safe but it doesn't open every time, which could be a problem in a home invasion/self defense situation. I have programmed my fingerprint in (actually three fingers) and it often takes several times to get the safe to unlock. Also, when there is a gun in there, you have to push on it to get it open. When it's empty, it just opens, which also is counterintuitive in a panic/self defense situation. If you want storage it is probably workable. If you want it for home protection, it is not ideal.

Product is good but service sticks. Took 2 tries to get a device to unlock a frame with dead batteries. So double the cost.

One star because ZERO Stars is not an option. Never EVER by from Tactical Traps. Horrible, HORRIBLE Customer Service!!! Product was received damaged. After seeing lack of quality, I just wanted to return item for refund. I was told they would first send me a replacement, then I could return item. In what Universe does this make sense? In the meantime, I shipped damaged item back, only for it to be returned to me as undeliverable. $70 shipping...gone! I contacted them so many times I lost track. After months of meaningless excuses I received a refund after I got PayPal involved. Stay FAR, FAR AWAY from this TRAP... TACTICAL TRAPS or you may regret doing business with them like I did. Learn from other people's mistakes. 0/5 F- Horrible HORRIBLE Experience.

The item I purchased is The Tactical Fireplace Mantle 6ft and it was tooooo big for my wall. We call it big stupid. I had to take it down and now i’m trying to get it converted into a sofa table.

Overall, I am very pleased with my shelf. I purchased the 22” version. 2 things that would improve the design,
1. A usb chargeable lock mechanism with an external charging port.
2. The wall support was 16” edge to edge. I ad to use 1 hollow wall anchor.
Otherwise, very happy!

I purchased the short & long shelves and the workmanship and quality are amazing 👏

This is my 3rd purchase with the company and like usual I'm really impressed! Yeah, it didn't ship as fast as Amazon but I'd rather wait a couple days extra for quality then buy junk. The products they offer are real furniture and something I'm proud to display in my home. And I'm a picky guy.

Received a firearm shelf and the foam was too small to accommodate a mid size pistol. I emailed to ask about it and they wanted pictures so I took several and emailed them on 5/29/26. On 6/3/26 I got an email saying my ticket was closed! I emailed them same day and they responded and Again they
wanted more pictures so I took a few more. On 6/8/26 I received another email saying that my ticket was closed! I don’t think they have any intention on helping me.

Update!!
The manager reviewed my pictures and said that the foam they sent me was indeed too short and they are sending me the correct one!!

Update

It’s now 6/22/26 and I have yet to receive my foam

UPDATE
It’s now 7/11/26 and still no Foam!!!

The shelf is nice. However, the locking system never worked. The directions and troubleshooting is horrible. I tried adjusting the hinges, replaced batteries fiddled with the locking pin. Zero, never worked. A complete waste of money.

Read the reviews. long wait times to receive orders.. not keeping parts on hand, been waiting 30 days already the site says it will be 7 -14 days for delivery.
I'm honestly just looking for a refund at this point. I can't believe this company is still in business in 2026.

I own several Tactical Traps products and have been very pleased with their performance. More importantly, however, on the rare occasion I’ve needed their customer service, it has always been first rate. Highly recommend.

After numerous phone calls and emails, I can say they finally have delivered. The quality and finish of the product were never in question. I agreed to a neutral rating upon delivery of the product after a lengthy and frustrating wait for the product following prompt payment.

The most expensive mistake I have ever made. I like the concept and decided to purchase one. I wasn't able to hang it right away and the batteries went dead. No matter how much I tried, I couldn't get into it so I called the company and they said buy another battery pack. (Imagine that, spend more money!) I ordered the battery pack, and when it arrived, it's still would not open the shelf. I have never been so frustrated with a product in all my life. The idea is nice, but the design is terrible and you're pretty well stuck, if you have the misfortune like I did. Save the money!!
UPDATE: After receiving a response to my review, Tactical Traps, was NOT correct with their responce. Yes, it was a while since I ordered the shelf, however, I did reach out.. MARCH 2026!! This is where they told me they couldn't assist me. All I could do was buy more of their products which, in my original post, did NOTHING to fix the problem! Bottom line their product has a POOR design & should be worked out if they want to continue to charge such large prices.
TO TACTICAL TRAPS: While I appreciate you looking into the history of my purchase AFTER this review, why didn't you just do that when I called and asked you to help me. If you had put that much effort into assisting me, you wouldn't have received a FACTUAL review like this! AND Rebuking a review doesn't make your poorly designed product better!!

I have a shelf but the batteries went dead n I could t get it open because the charging wire to lock was bad. I never knew until I needed to use it. Good shelf n quality in all but I was told they had a FIRE N they don’t know if they have the part I need to get my box open if I need to in case my batteries went dead again. I really don’t want to mess up my wall again to get this box. So I hope they have a replacement because I don’t have anything to do with yall having a FIRE..My apologies but I paid yall too. Why must the customer suffer because yall had a fire in the replacements could be lost. This is very bad business. I was just getting ready to purchase 2 more for my new house but if yall have another FIRE again I need a replacement part imma be SHIT OUT OF LUCK AGAIN..😢😢

The shelf is attractive looking but we are constantly having to replace the batteries, which is no easy feat. It seems like every time we open the shelf the lock won't engage again. We do all the trouble shooting steps and ultimately end up replacing the batteries. After this last episode we're going to replace the batteries, close the door and no longer use it as a gun safe. It's now just a shelf. Bad design where the batteries are located. Sorry Tactical Traps, pretty to look at for functionality sucks.