Extremely disappointing service – Taif Al Emarat Festival Mall Dubai
I’m writing this review to warn others about my very disappointing experience with Taif Al Emarat at Festival Mall, Dubai.
I purchased a pot that was already opened and only 1/4 full. I contacted the store by email and phone, and they told me to come by. Since I live in the Netherlands, my friend went on my behalf. Unfortunately, the staff did not believe him and almost dismissed him. Only after asking for the manager — and a long discussion — they agreed to replace the pot.
However, when my friend asked to open another “sealed” pot in the store, that one was also open! And now, the new replacement pot I received is again only 1/4 full (see attached pictures).
I’ve sent another email but never got a reply. That’s unacceptable and very unprofessional.
I expect Tail Al Emarat to send me a new, sealed, and full replacement pot to my address in the Netherlands. I hope this public review finally gets their attention.
To other customers: check your items carefully before leaving the store.








