I placed an order for a toilet seat in December for £89.60 to replace a broken toilet seat. Order confirmed and debited, no delivery and company have not replied to my emails and their phone says not... Ver mais
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Veja o que dizem as avaliações
Wow straight away felt the difference on washing my hair didn't have to use conditioner after my shampoo (I use milkshake shampoo) Felt so luxurious over my skin, definitely 10/10 on this one. I als... Ver mais
Scam website. Offer products, will take the money, but never deliver. Paid over £660 for (ironically) a tap and a shower, in mid December. Delivery estimate 2-3 days on the site. Never received.... Ver mais
Slightly mixed experience. First off the good bit, new flush plate arrived about two weeks after order and at very competitive price. The not so good ordered on a Saturday and no order confirmation... Ver mais
Detalhes da empresa
Informações de contato
Bridge Park Road, LE4 8BL, Thurmaston, Reino Unido
- 0116 2696558
- enquiries@tapnshower.com
- tapnshower.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Quality Excellent Service
The sink I purchased was of great quality, yet, was a lot cheaper than elsewhere. Delivery was quick and the packaging was perfect. A fast delivery too.All in all a great experience.
The mixer taps i ordered we’re exactly…
The mixer taps i ordered we’re exactly what i ordered, they came extremely well be packaged and quite quickly
They have performed faultlessly from the day they were fitted.
Narrow wall cabinet
I ordered a narrow, wall cabinet for my new bathroom whilst the room was being fitted out.
Delivery price was high but it arrived on time and was well made.
I am really pleased with this purchase.
wash basin mixer tap
I ordered a wash basin mixer tap, good make very accessible price. Delivered on time as promised and in good order. I would use them again. (Kartell Plan Mono Basin Mixer Tap and Click Waste)
Easy to review our bathroom renovation…
Easy to review our bathroom renovation products, easy to find, great prices and easy delivery
Good products and service, delivery expensive
All went well. Easy ordering and good product which arrived as expected. This was a shower screen that admittedly was very heavy but I felt delivery charge was on the expensive side. Be aware of this when you are ordering what appears to be great value products. Nevertheless I would use this company again in the future.
Great price, product and fast delivery
Has order the shower valve and it came…
Has order the shower valve and it came on time.And it was the cheapest compare to other suppliers.
Great company
Great company. Plenty of stock, competitive prices and speedy delivery
Ordered a Grohe tap from this supplier…
Ordered a Grohe tap from this supplier and was advised of 4-5 week lead time (which we accepted). We chased this several times after this date had passed and were told that they were still out of stock from the supplier. Only after several calls and lots of being put on hold were we told that the item ordered was discontinued. We were offered a refund (after holding our payment for several months) or an alternative which was not suitable / similar to the item originally ordered.
Zero communication
Wish I'd remembered to read the reviews on here and wasn't fooled by the nice web site.
Ordered 28 days ago. Chased for any update 7 days ago. Zero communication.
I've emailed again to request to cancel and will cancel with my card company if they don't respond.
Poor service and communication
I ordered hans grohe tap and accessories on the 19.09.25. Not received any items
Still waiting for a update. Have sent two emails and tried ringing multiple times. The phones are never answered or switched off.
I am worried I have been scammed and feel like contacting my bank for advice.
Order number 64664.
Some initial difficulty in contacting them
Placed an order on 5th Oct, and had some challenges getting through on the phone, which I was disappointed about. The team did get in touch later, and subsequently have been brilliant. Even gone the extra mile to have my goods sent out asap. They also took on board my suggestions re contacting them. Bottom line: I'll happily shop with them all day long.
Positive experience
Positive experience. The issue I had with a product was quickly resolved by Amelia. I would recommend this company.
as several others have said
as several others have said, these people have terrible customer service and do not answer emails or phone - after waiting for order over 2 weeks, no response to emails or phone calls, i sent an email to cancel the order. they then did respond that there was a supplier delay but they would have it next week - i opted to wait and it has now arrived. They have caused me a lot of worry and extra admin, but they did supply in the end. I just dont understand why they cant just comunicate with customers - we understand if there is a delay when something is coming from overseas, you just need to tell us the situation. their price was good, but i dont know if would want to go through all that hassle again...
Awful Company To Deal With!!!
Wanted an item urgently, delivery was stated as "one to two days" paid the money, nothing arrived. It was the pre-bank holiday week of August 25. I phoned in many times to find out where the item was as this was holding up the job. The answerphone message said that the wait was 6 minutes after 25 mins I hung up. On several other occasions the message said that there was a problem with their phones, clearly they popped off on holiday with not a care for there customers at all. They eventually dispatched the item a week after it was ordered by then we had organized the item from elsewhere.
When the item was returned to them as it was not delivered in a timely manor they docked £20 from the refund being 20% of the cost price of the item as if it was my fault!
I CAN ONLY SAY DEAL WITH THIS COMPANY AT YOUR PERIL!!!
Excellent customer service
I ordered a kitchen mixer tap from Tapnshower as I wanted to match an existing reginox tap.
It was a good price and unfortunately when it arrived it was damaged I believe by the courier.
I immediately contacted Tapnshower and very helpful person called Amelia, dealt with my query straight away and arranged for a replacement tap to be sent to me directly.
I am pleased to say I received the tap within a few days and it was in tact and I can proceed now with the fitting of it.
Very good customer service thank you.
Scammers
Do not order from here! They will take your money and not reply to any emails about dispatch date a week later. Scammers until proven otherwise.

Resposta da Tapnshower
I ordered some Tap Parts and they came…
I ordered some Tap Parts and they came quicker than expected, 10 out of 10
Rubbish company
Rubbish company. Unreliable. Shows different stock levels online and nothing in hand. Full of lies. Our order was delayed 10 days and eventually didn't receive anything. No communication. Utter rubbish

Resposta da Tapnshower
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