Tate Oil Avaliações 

328
•
O TrustScore é 4.5 de um total de 5

4,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My dealings with Tate Oil's Mollie Linaker are always good, she is extremely helpful, positive & really easy to speak to. If possible she always gives next day service. When we had an issue wit... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish! A very reliable fuel company that offers competitive prices, prompt delivery and great customer service. The team are professional, friendly and always happy... Ver mais

Avaliado com 5 de um total de 5 estrelas

We've used Tate Oil for several years now. Recently (just before the current oil price got out of hand), we placed an order on a 10 day delivery. Tate Oil delivered today, on promised date and a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Our Account Manager, Matthew Rawes is great at his job. Rate/lead time requests are quickly answered enabling me to get a fuel order placed without faffing around. Tate Oil always deliver when they sa... Ver mais

Detalhes da empresa

  1. Distribuidor de Combustível
  2. também em
  3. Fornecedor de Equipamentos Agrícolas
  4. Fornecedor de Óleo de Aquecimento
  5. Fornecedor de Querosene
  6. Posto de Gasolina
  7. Serviço de Conserto de Motor a Diesel

Escrito pela empresa

We’re a family-run, Yorkshire-based fuel supplier specialising in heating oil, diesel, red diesel, lubricants and additives. With over 50 years’ experience, we pride ourselves on being the same hard-working fuel supplier we were back in 1972. Reach out and get in touch with us today about your domestic, agricultural and commercial fuel requirements.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

328 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 20% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(328)

40 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Excellent Service, with a telephone catch up at least once a month to see if we require anything.
A Personal touch, always polite and cheerful and goes the extra mile if its urgent.
Well done Stacey 10/10

5 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tate oil i have been using 5 years now…

tate oil i have been using 5 years now and i have to be honnest they are thee best fuel people have used over my 15 years in my job,
and if i email Tammi or carl nothing is to much trouble for them to arrange.
credit where its due

21 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’ve used Tate Oil for the last 4/5…

I’ve used Tate Oil for the last 4/5 years. Always extremely helpful. Text before delivery. Think Ion delivers to me. Always a happy chap. Would be great to have an alert when Oil prices drop for future reference then I can fill up at a lower price. Pay monthly and it helps spread the cost.

18 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really fast and efficient service from…

Really fast and efficient service from Matty and everyone at Tate Oil, the driver was extremely happy and friendly, great company!

5 de janeiro de 2024
Avaliação não solicitada
logotipo da Tate Oil

Resposta da Tate Oil

Thanks for the review Henry! Great to hear you've had a good experience.

Thanks for your business!

Avaliado com 2 de um total de 5 estrelas

Deteriorating service

I have used Taitoil for 10+ years
the service is not as it was. I booked a delivery with tait oil for 1000 litres. They texted on the 27th Dec confirming delivery 28th. On the 28th I called and asked for delivery time, they called back and said between 12 and 2 that day. I waited. I had to book a cab to get my son to lincoln station as his train was due 1.30 and I did not want to miss the oil delivery. At 1.45 Taitoil texted me saying I had a delivery booked for the next day. I called them but no answer as apprently they closed at 2. No oil arrived.
The next day the oil arrived at 7.30. I called Tait and asked why they couldn't have called me to say the first delivery was cancelled? The response that they have no control over drivers. The driver probably got to the end of his shift and went home. Taitoil said the solution was for me to leave keys in future so they can access my property, then I wouldn't have to wait! No apology. Who in their right mind leaves their property and their oil tanks vulnerable?

29 de dezembro de 2023
Avaliação não solicitada
logotipo da Tate Oil

Resposta da Tate Oil

Hi Mr Halloway-Churchill, first of all we would thank you for choosing to use Tate Oil to deliver your fuel for the last ten years. Regrettably, it would seem we haven't met our usual standard over the Christmas period for you. The office was closed from 2pm in between Christmas and New Year, and it would seem this is where the problem has arisen. Our drivers are trusted to make their own routes as they know their patch better than anyone, they are however restricted by law to certain driving hours and it looks like the combination of these two factors has led to your delayed delivery. Please accept our sincerest apologies for any inconvenience caused, I will find out who dealt with your call and further training will be given.

Avaliado com 5 de um total de 5 estrelas

Tate Oil - great prices, delivery and customer service

Having been let down by another company. I tried Tate Oil and they were brilliant. Great prices, no hidden charges unlike the brokers and most importantly delivered to promised dates.
Carl at Tate was extremely helpful and professional in helping to expedite my delivery to avoid a risk of running out. Fully recommend Tate Oil and thank you Carl.

15 de dezembro de 2023
Avaliação não solicitada
logotipo da Tate Oil

Resposta da Tate Oil

Thanks for taking the time to write a review Mr Mills.
I'll pass your compliments on to Carl, he'll be made up (on his birthday too).

Avaliado com 5 de um total de 5 estrelas

Would give 100 stars if I could!

Tate Oil have been absolutely amazing today, and I would give the them 100 stars if I could.
We rang at 8am and they got back to us pretty much straight away for an emergency call out for our oil delivery - same day delivery was arranged - made even better by a cheaper price than was mentioned on their website. Not sure any other oil company could match their incredible prices! Oil was delivered in the afternoon with no problems at all, there was actually something wrong with our reading so we needed less than we thought, but the driver explained clearly that they would only charge for the oil delivered, not what was quoted - just excellent.
A shout out to Emma who went above and beyond with promised callbacks fulfilled and even a follow up call after delivery to make sure everything went well. Exceptionally friendly, courteous, helpful and understanding of our circumstances with having a four month old baby at home - just superstars, all of you. Thank you so much for all your help today, we’ll be back!

23 de outubro de 2023
Avaliação não solicitada
logotipo da Tate Oil

Resposta da Tate Oil

Hi Charlotte, that's fantastic news that you received such good service from the team, and you've made Emma's day by giving her a shout out. Thank you for your business!

Avaliado com 5 de um total de 5 estrelas

Matty was great over the phone…

Matty was great over the phone completing my order for 1000L Kerosene, very helpful, simple and straightforward. Tate Fuels was also the cheapest - I called 6 providers in Yorkshire and they came out next.

13 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

IF I COULD GIVE ZERO STARS I WOULD ATROCIOUS SERVICE

We were due to have an oil delivery yesterday but the driver failed to turn up and lied that he attempted delivery. He firstly claimed that he couldn’t deliver as we were off grid and he needed to use a baby tanker. When I challenged this and explained that he has not made any attempt to deliver as I work from home they then lied again stating that the driver had tried prior to 7am and our gate was locked. Again this is another lie, we were obviously at home at that time and have cctv in place which confirms that no attempt was made.
I’m absolutely disgusted with this company as they clearly have dishonest drivers that pick and choose when they are going to deliver and then lie when they clearly cannot be bothered. We have been getting oil delivered for approx 15 years and have never had a problem with any other company, therefore my advice is to avoid these charlatans at all costs they are unreliable and dishonest then choose not to take action with their drivers when they is clear evidence that they have made no attempt whatsoever to deliver!!!!!!!

5 de outubro de 2023
Avaliação não solicitada
logotipo da Tate Oil

Resposta da Tate Oil

We are sorry that this has happened. We pride ourselves on our very high standards, but despite our system showing our driver at your property, it would seem your order has been missed. We will fully investigate how this miscommunication has come about and how we can learn from it.

Avaliado com 5 de um total de 5 estrelas

I was expecting my 1st delivery and was…

I was expecting my 1st delivery and was out at the time the driver called me and said he could not get into the tank and if i had a key to it i explained i was 30 minutes away and would come to check as this was my daughters home and they was away the driver said to me was due a break and would wait until i got there when i arrived he was waiting for me i checked the house and could not find keys so together the driver and myself got into the tank and was duly filled with heating oil. i believe your driver Phil went out of his way to be helpful and is a credit to your company.

7 de setembro de 2023
Avaliação não solicitada
logotipo da Tate Oil

Resposta da Tate Oil

We're so lucky to have drivers like Phil. We appreciate you leaving such a shining review and appreciate your business sir!

Avaliado com 5 de um total de 5 estrelas

Absolutely top notch

Absolutely top notch and so incredibly supportive and helpful for a first time oil user. The whole team - in particular Caitlyn and Brett - bent over backwards to help us when we were starting our adventure in oil deliveries. Both of these people answered every question we had no matter how simple they were and the speed of setting us up was staggering. Our oil came the next morning. WOW is all I can say to the service and professionalism we have encountered.

1 de setembro de 2023
Avaliação não solicitada
logotipo da Tate Oil

Resposta da Tate Oil

Elaine, that is so kind of you to say. We're so pleased that you experienced good service.

Avaliado com 5 de um total de 5 estrelas

Excellent company

Excellent company, excellent service, excellent team member whom treated me with dignity and respect...

Dave Mason

21 de agosto de 2023
Avaliação não solicitada
logotipo da Tate Oil

Resposta da Tate Oil

Hi Dave, that's so kind of you to say. Many thanks for your business.

Avaliado com 5 de um total de 5 estrelas

Been using Tate for a couple years now…

Been using Tate for a couple years now and have experienced nothing but professionalism & great customer service. We are regularly contacted to ensure our site needs are met and we greatly appreciate the care that we are treated with. A special thanks to Steph Arnold who has been our contact recently, always going the extra mile!

16 de agosto de 2023
Avaliação não solicitada
logotipo da Tate Oil

Resposta da Tate Oil

Thank you so much for your review JL. I think you might have just made Steph's day!
We appreciate all of your business.

Avaliado com 5 de um total de 5 estrelas

First Time Ordering …

The Company I work for order fuel from Tate…. This is the first time I have ordered heating oil for my home. Excellent customer service from both Annette and Matty. Very efficient and professional…..
I am sure I will order in future
Thank you

15 de agosto de 2023
Avaliação não solicitada
logotipo da Tate Oil

Resposta da Tate Oil

Thank you for writing a review Jill, we very much appreciate your business.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais