TB Timepieces LTD Avaliações 

67
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just picked up my Rolex Datejust 41 from Felix at the shop and the whole experience was top-notch. Communication was seamless from the start on Chrono24. The watch is flawless, exactly as described, a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Purchased a ladies Datejust through Felix at TB Timepieces Ltd Nov 2024. Could’nt have dealt with a more understanding person. Transaction went smooth and the item is as described, perfect in everywa... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic service. Patiently waited on me getting the payment to them as I had a little bother with my bank. Questions and queries answered immediately, watch sent out in super quick time. Beautiful w... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve bought a few luxury watches and Tom was great he told the truth, he could have answered his phone to stop any apprehension but he is a busy man , can’t fault him , he said I’d get delivery on sa... Ver mais

Detalhes da empresa

  1. Joalheiro

Escrito pela empresa

Specialising In - Buying - Sourcing & Selling Luxury Watches


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

67 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(67)

19 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Outstanding Service and a Great Buying Experience

I had an excellent experience buying a watch from TB Timepieces. From my first enquiry through to collecting the watch, the team were knowledgeable, patient, and never made me feel under any pressure. They were happy to answer all of my questions and made the whole process enjoyable and reassuring.

The watch was exactly as described and presented beautifully. It's clear they take pride in both the quality of their stock and the customer experience. I couldn't be happier with my purchase and would have no hesitation recommending TB Timepieces to anyone looking for a luxury watch.

17 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect seller

Just picked up my Rolex Datejust 41 from Felix at the shop and the whole experience was top-notch. Communication was seamless from the start on Chrono24. The watch is flawless, exactly as described, and came as a perfect full set. Felix is a total pro—he clearly knows his stuff and took the time to get the bracelet sized perfectly for me. If you’re looking for high-end watches, I can’t recommend them enough. Cheers guys!

27 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Rolex Watch

Fantastic experience with TB Timepieces. Felix customised my Rolex watch with a diamond and ruby bezel and resized the bracelet. It was posted very quickly and securely. Great service and an amazing watch.

23 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had purchased twice Rolex 36 Datejust…

I had purchased twice Rolex 36 Datejust from this shop. Everything is just perfect. TB goes the extra mile to explain details, prepare the watch and ensures customers are satisfied with their purchase.
Very much recommended.

18 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First rate service again

Have felt with Tim and Felix on a number of occasions, the latest having a diamond bezel fitted to my daughter’s datejust.
The service, communication and goods have always been excellent and exactly as described.
Can. It recommend highly enough.

18 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I purchased a second-hand Rolex from TB Timepieces around 2 years ago and it was absolutely flawless! Tom was so helpful and accommodating — even went the extra mile to add an extra link for me ❤️

I recently (and very annoyingly!) smashed the glass by accident, but Tom couldn’t have been more amazing. I sent it to him yesterday and it’s already being returned today, fully repaired! 🫶🏻

Fantastic service, trustworthy, and highly recommended! 👍✨

28 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really great dealers who I have bought…

Really great dealers who I have bought multiple watches from! Great experience from start to end, the team at TB are friendly and knowledgeable and have sold me some beautiful pieces.

Would definitely recommend!

6 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Felix states Rolex watches are not waterproof and won’t allow me to send watch back and refund me

I bought a Rolex datejust for my daughters 30th birthday to the tune of £3700, it became faulty with the first few months of her wearing it, not keeping time or date, I sent it back to Felix for repair and then when it returned my daughter wore it in the shower and it became condensated, he says no Rolex is waterproof even the submariner, Rolex have confirmed that Rolex watches are waterproof and the model my daughter and I have are waterproof to 100m, certainly showerproof, I’ve asked to send the watch back and get a full refund so I can go to an official Rolex reseller but Felix is sticking to his theory that Rolex watches are purely dress watches, this I might add is not made known to you at the time of purchase on eBay. It’s not fit for purpose under the sale of goods 1979 act and mis sold under the unfair contract terms act 1977

10 de outubro de 2025
Avaliação não solicitada
logotipo da TB Timepieces LTD

Resposta da TB Timepieces LTD

Hi There,

Firstly, apologies if your watch was losing time / fault - we provide a 12 month warranty for this purpose incase any of our watches go wrong, the issue was corrected

Secondly, in the warranty you are provided with it states on there that we do not guarantee the water resistance of any single sealed dress watches - the watch you purchased is over 30 years old and is single sealed, the seals can split at any time. We cannot therefore issue a full refund when you have openly admitted to wearing the watch in water, something that goes against our warranty in writing

We would happily have fixed the watch for you at cost price and quoted you for this.

We do not say all Rolex’s are not waterproof, we personally would not use them in water but especially single sealed dress watches, as mentioned in our warranty.

In no way was this watch mis sold to you, it is there to read in our warranty paperwork should you take the time to read it.

It’s a shame you have left us a bad review for something outside of our control, however if you need anything we are happy to help

Thanks
TB

Avaliado com 1 de um total de 5 estrelas

Get your watches tested independently

The worst shopping experience I've ever had. I purchased a Cartier watch from their ebay store, did my due diligence to make sure it was a real store, had amazing feedback - everything looks legitimate on the face of it. Purchased the watch on a Tuesday, by Thursday/Friday I hadn't heard anything so popped them a message, they told me it was going to take 6 days to dispatch due to "insurances" I thought that's fine, I asked them to resize while they had it, no response. A few more days go by and I'm worried as no response so found the shops WhatsApp and explain I was getting worried. Was told again, delays due to insurances and that the watch wasn't actually on site and they had to get someone to pick it up and that wasn't happening until Tuesday, after which it was being delivered on Thursday. Come Wednesday I still had no updates so I messaged again to confirm dispatch. No response but they updated a tracking number, so that tells me it was dispatched. I move all my meetings around so I can be home for the delivery on Thursday and it doesn't arrive, so I again ask for info, at this point I want to cancel the order. I then have a call from Felix who tells me the watch is in the shop "waiting to be collected" and will be going out in the next few days. I have a moan about the lack of communication and about the watch being resized and he says he will get it sorted. Friday he calls me back and tells me it's now being resized (so obvs didn't go out the day prior) but the box is tatty so he's putting it in a bracelet box and is dispatching a replacement watch box... (which never arrived so clearly wasn't diaptched as he said it would be) He assures me it will be with me on Saturday. The watch does arrive on Saturday but it's extremely underwhelming and doesn't look great quality so I took it to a trusted dealer in my town, who tell me the watch does not have VS diamonds (as I'd been advised prior to buying it) they actually refer to them as "happy diamonds" in that they are just pleased to still be considered diamonds... The sapphire on the side is not testing as a sapphire and the weight of the watch itself is really off. They can't rule out it's not a super clone, coupled with the fact it didn't come in its original box, which is also a red flag, along with all the other red flags along the way. I didn't discuss this with the seller as I just wanted to be done at that point. Raised a return and that was dispatched on Monday. Seller then left me hanging for 5 days, telling me the watch hadn't arrived (whilst having it relisted on their shop...) before finally giving me a refund. So this is my honest review. Buyer beware and get the watches checked over independently. It may just be one that's slipped through the cracks. Given my experience, I wouldn't trust them at all.

19 de setembro de 2025
Avaliação não solicitada
logotipo da TB Timepieces LTD

Resposta da TB Timepieces LTD

Hi There,

Sorry to hear your order did not go as planned but there are a few discrepancies between your story and the truth you have missed out unfortunately.

As we told you we have split stock levels for insurance purposes, some models are kept in store and some are held in our safety deposit location as nowadays its extremely common that insurance companies will not cover hughstreet jewellers due to thefts/robberies - hence we can keep half and half.

We made you aware of this and as soon as one of our staff had the time off to collect this we did and then forwarded the watch onto yourself.

Due to the value of our items, Royal Mail collect them instore - this is also very common especially so we can offer full insurance on our posting.

The Original Box the watch came in was damaged as stated and therefore we sent you a separate box so you could simply have the watch earlier rather than waiting for a new box to come in, you said you were never sent the box but you also wanted to return the watch almost straight away, so this point is void and posting it would have been a waste of both of our times.

Im not entirely sure who you took the watch to but if they 'cannot be sure this is not a superclone' they obviously cannot tell a real apart from a fake which is concerning in itself.

The diamonds may appear as you say frosted but this is an old watch, we could have offered a free cleaning service and put the watch in the ultrasonic cleaner, this would have cleaned the stones up nicely, but again you wanted a refund which is absolutely no problem at all.

Your last point leaves me extremely confused? you mention that we 'left you hanging for 5 days? you used your own returns label rather than ebay's, it took almost a week to arrive and you were refunded less than 20 minutes after the watch had arrived in store so I'm not sure how we left you hanging.

Sorry your order did not work out, All the best

TB

Avaliado com 1 de um total de 5 estrelas

Awful experience

I purchased a pre-owned Rolex from this seller via Chrono24, but I received a different watch to the one I bought. The design was significantly different, with smaller diamonds, different hands, and different details on the dial. I then had to return this back to them. The seller claimed the watch I bought was in stock and held for me and would be sent shortly, but after receiving a picture, it was clear they had replaced lots of the original parts and it no longer had a factory dial as stated in the listing. Communication was poor, the seller did not address all my concerns, take any accountability and was not apologetic in the slightest. I would not recommend this seller. Had I not been so switched on and spoken directly to Rolex and showed them images of the watches, I would unfortunately not have ever known that I was being sold something of much lower value and would have been scammed. Thankfully Chrono protected my money via a 3rd party escrow account so I immediately requested the refund. They use custom parts on watches they claim are from the factory.

9 de fevereiro de 2025
Avaliação não solicitada
logotipo da TB Timepieces LTD

Resposta da TB Timepieces LTD

Hello,

Unfortunately your experience with us was not the best and we apologise for that, correct you were indeed sent out the wrong watch first time round which we apologised for, offered to swap or refund.

We then sent you a picture of the other watch which you were not happy with, we very clearly state in all of our listings where an item is ‘factory’ or ‘custom’ we do not mix the 2 and send out custom watches that have custom parts.

We wouldn’t scam anyone, hence why you have already been issued with a full refund and the transaction is closed, I understand your experience may not have been the best on this occasion and if you don’t want to purchase from us that’s absolutely fine, but please do not label us as scammers when you have simply not been scammed.

Regards

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