TD Avaliações 294

Have a retail account with furniture store. TD has horrible online system, they didn't send me a bill for 2 months, I have to go into store to pay. Called TD rep and they said system was down. All I want to do is pay my account and it is the most difficult payment system I have ever seen. This also happened to my wife with a separate account related to payment processing for a check sent to them. It took them over a month to process payment and she had to fight to get late fee lifted because of TD incompetence.

they hung up on me after I explained I couldn't login due to a block.. unbelievable, DO NOT BANK WITH THEM

I have been DEALING and holding on for a year now to all the crap this bank puts you thru just to do business. They are not the only game in town, they need to be told that!! The tellers think they are God and will make you wait forever, I've gone in and stood for 10 minutes with 4 behind the counter, what happen to customer service? Do it later I'm here now.. The web says they will notorize something I needed and was blown out by 2 branches, now they lie? The phones hang up on you when you call, on and on.. I'm done and taking my friends with me to hopefully be appreciated at another bank.. I don't need them, they need us!!!

td on their website said that it would be open on Sunday. The day before MLK day. So I check the times 11 AM - 2PM when they will be open. I went to 5 td banks and all of them were closed.
Now I have to wait till Tuesday. Everything that should have been done on Sunday will have to be pushed till Tuesday. That was 1 of hour of waisted time for nothing. This is not the first time they have done this. This is the worst bank.

This bank has terrible service and policies. I've had trouble with credit cards, broken ATM machines, CDs, and check deposits. They closed every office and ATM that I used regularly. My tolerance reached it's limit when they refused to honor a certified bank check that I deposited in person. They have no respect for their clients. They just use us to extract as much money from our accounts as possible. I've closed the accounts and moved to a credit union that values their customers. Don't give TD Bank your business. So many bad reviews with common themes, they obviously don't care to fix anything.

We would like to add to the list of positive reviews for the service provided by Mr Juan Pena at the Third Ave branch in midtown Manhattan. He has helped us on several occasions, opening accounts, giving advice. He is always friendly, professional and knowledgeable. That is our local branch and we have always had positive experiences with all of the excellent staff there.

With sickening repetition, while waiting on the phone, one hears "AMERICAS MOST CONVENTIENT BANK" regarding TD BANK. From my recent experience, I have asked the bank to kindly delete this lie and change their slogan.

I am in Florida (West Palm Beach) with a TD Bank account from NJ - on which my brother is also listed. In order to add my accountant to my account , the two TD Bank branches: (NJ - Pompton Plains and FL - West Palm Beach) must verify all signers by email exchange. In order to get the email, the banks must communicate by phone. Herein lies the problem. West Palm does not always answer the phone.

Having given clear instructions to my brother, who must approve via verification the new addition, no one in the West Palm Beach branch would answer the phone. (If a customer is in the bank, they take care of them first and DO NOT ANSWER the phone.) This policy resulted in my brother having to travel to the Pompton Plains Branch twice in order to achieve this. Making matters worse, I escalated my complaints to the bank managers of each bank (they call them store managers, sort of like Walmart) Rich in Florida and Victor in NJ- and both managers took their leave from Christmas to the New Year - leaving follow up instructions for this exercise with no one. Each and every teller admits that the non-answering of the phone is a chronic problem. Americas Most Convenient Bank? Not from my experience - this was awful service. While the employees were friendly and professional, the service grossly inefficient and uncoordinated. Thanks to Alex in West Palm Beach and Italo in Pompton Plains - they did their job, but with the managers disappearing with no follow up instructions, we had to start over again having the signature cards resent (when managers are away, no one has access to their emails).

TD Bank must do better to answer phones, and if all else fails, please let someone know if there is urgent business pending if you go on vacation. Plan ahead.

Bad Bank, Windham Maine branch closed Sunday. Was to be open 11 to 2. Traveled 2 hours to go there. Note in door CLOSED TODay.. lots of customers unset after walking up to door and it’s closed.

I had a positive experience after a negativne one in a branch in the downtown Manhattan. Luckily I found an excellent review on the Internet about a bank representative Mr Juan Pena at 593 Third Ave branch, Manhattan and was pleasantly surprised about the difference of service - he was very profesional, helpful with the explanations, patient, knowledgable.. I thank him for all the help Gordana

On December 2nd I deposited a FEMA check from the hurricane that hit Daytona Beach that caused massive damage to my home I was told it would take about 6 days to clear it is now been over two weeks it hasn't cleared causing me more and more money because of the damage that I can't afford to fix the rain coming in my house is causing my ceilings to collapse and my floors to buckle up and every day it cost me more money to this day I received nothing out of an 18,000 check they told me I had a zero balance now I don't know what to do and I am in panic State I can't get any help from TD Bank they won't tell me anything of what's going on I spent all the cash I had I am penniles and homeless at this point. I hired contractors to do some work and a tree fell on the house it was 200 years old uprooted and I told the people I would pay them now I didn't pay them I didn't pay some of the contractors that help me and they're all raging at me I don't know what to say and I feel ashamed of what's going on here that they can actually keep the money be very careful of opening an account with TD Bank watch your back with them

I was irrate when I called customer service after they locked my debit card for fraud. I called and spoke with a customer service rep that said they couldn't unlock and had to issue a new card. I said that was not an option and furiously asked for a supervisor. I was transferred to Richard (from Maine). His calm,compassionate service was incredible! I asked him if I could praise him and he tried to connect me to his management team but I got a busy signal and wasn't able to give him the accolades he deserved.

Too bad zero stars is not an option. Do not try TD Bank or you will be sorry. All good when everything works in terms of their systems/online/etc. work. Good luck if they don't. I am going to one of many other choices, dreaming that they are nowhere close to as much of a disater TD is.

Truly, by far, the worst customer service of any bank that I have ever ever dealt with the Franklin trust and savings that went bankrupt because of the scandal with the Vatican years ago, look like the place to be they still have my account frozen because of stupidity and importance for online security, but I have gone into the branch two times. I have provided them with everything to prove who I am and yet they still can’t undo what they have done. Please avoid TD Bank at all cost And find a real bank to deal with tomorrow. Will you be my last day because I’m going in there if I can’t get it resolved in 10 minutes then I will be withdrawing my money. I will not open up a CD which I was going to do and the only thing good about them is they’re very convenient, but if you can’t access your funds or do online banking just how convenient are they?

Do you like earning money and then not having access to it?
Are you a fan of getting your card turned off whenever you want to buy something that costs more than a pack of gum?
Is a fraud department that assumes every charge is fraudulent activity something that gets your gears turning? IF SO LOOK NO FURTHER.
TD Bank, Americas most "Convenient" Bank.

I would give 0 stars if possible! Terrible customer service & equally bad phone menu / wait times? I'm NEVER banking with this customer-unfriendly bank again! BANK ON IT!!

I will start off by saying I have 100% on-time payment rating on my credit score. I financed 2 phones through Samsung All Goods which is affiliated with TD Bank. They never send ANY information as to who to make the payments to. I had to hunt them down so I missed a payment trying to do that which is fine. Then I just set up auto payments and was good to go. A couple months pass and again I noticed a late payment on my credit report. I called and asked what the issue was and was told the payment didn't go through. There was 50k in the account so I told the woman there was no possible way it would be denied. I said I would just pay for the phones in full to avoid the annoyance. She gave me an amount to pay and I paid it. Good to go you'd think. Nope I get ANOTHER hit on my credit report and don't even need to look to see who it is. Again I call and there's a forty something dollar balance. I ask why on earth I would pay 2k plus and leave a forty balance. They have no answer so I pay that balance to zero it out. NOPE!! Again the next month they hit my credit report another time and this time I have a whopping $4 balance!!! Obviously not thrilled I ask what would it cost to never have to do business or here from them ever again. The lady says $4 is the balance. I ask if that will zero the account and no more payments will have to be made. She's clearly confused so I ask to speak with a manager. The manager is also confused considering she gives me a different amount than the prior one. Finally I paid the $34 it was to zero the account!! That was over 2yrs ago. They still pop up on my credit report changing the payment history every 3 months even though the account is closed. Some brain dead baboons running this company. I would avoid at all costs!!

$600 was stolen from my account via fraudulent debit card purchases. I live in New York City. The purchases were made in Minnesota. The purchases were for kayaking equipment and yoga leggings. I live in New York City. I do not teleport to Minnesota for yoga and kayaking. I most certainly would not spend $600 on either. TD Bank has refused to refund the fraudulent charges because apparently they believe that I do teleport to Minnesota for kayaking and yoga. Do not use this Bank. They will let people steal from you. Blatantly and obviously.

Kanika. I've probably misspelled her name, but what a lovely human! helpful, efficient, brilliant.

I was in the problem one of your employers her name is flo she was nice and helpful i hope you give her a gift 🎁 of the best customer services for the month

first time ever went to the US side to open accounts for my daughter who just started university in the NYC.

the branch office staffs were lacking basic courtesy and interpersonal skills - or it's just the New Yorker thing?

we opened a credit card and it arrived after over a month. yet it had started charging annual fee already. And then it was missing certain signed forms so it couldn't be linked to the online banking. speechless on the incompetence.

also the 'messaging' in online banking is trash. it took weeks to get useless response.

btw, the TD Canada Trust (Canadian side) has been good experience.