Terra Nova Equipment Avaliações 

305
•
O TrustScore é 4.5 de um total de 5

4,3

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Terra Nova is one of the best specialist outdoor companies on the web. I’ve had no problems at all with them. I’ve recently purchased three items — a tent, a chair and a pair of gaiters — and the q... Ver mais

Avaliado com 5 de um total de 5 estrelas

Tent arrived really quickly with good communication throughout. It is so light, and pitched very easily - seems really good quality.

Avaliado com 4 de um total de 5 estrelas

Wild Country Hoolie 3 ETC with footprint. 4 nights in Western Lake District with rain for 3 days, strong wind and rain for the last night. negatives - water dripping in from the 4 front door tie b... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really good experience! First time using this company. Ordered a bargain priced fleece sleeping bag liner for daughter’s DofE but realised I’d accidentally input wrong house number so emailed customer... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Artigos para Acampamento
  2. também em
  3. Loja de equipamentos e roupas para atividades ao ar livre

Escrito pela empresa

Terra Nova Equipment Ltd. is a British designer and manufacturer of award winning outdoor equipment. Brands include Terra Nova, Wild Country and Extremities.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

305 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(305)

11 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Utterly brilliant service

Utterly brilliant service. I ordered 3 items that arrived very quickly. I subsequently had to return the tent as I’d been given one by a family member so it was surplus. I contacted Terra Nova who said it was fine to return it. I received a refund the day after returning. All the products were brilliant, and I can’t recommend Terra Nova highly enough. Thank you.

23 de julho de 2023
logotipo da Terra Nova Equipment

Resposta da Terra Nova Equipment

Hi Nick,

Thank you for taking the time to leave us a review.

We strive to offer fantastic customer service and we really appreciate your kind feedback!

We'll be sure to pass on your comments to the team.

Kind regards,
Terra Nova

Avaliado com 5 de um total de 5 estrelas

Cracking tents great prices

Incredible selection for wild camping and such good quality. The latest tents are so well designed it was hard choosing. Love the fact there is the regular and premium version of every tent. Oh and a British company in camping means they understand Dartmoor!

28 de julho de 2023
Avaliação não solicitada
logotipo da Terra Nova Equipment

Resposta da Terra Nova Equipment

Hi Phillip,

Thank you so much for taking the time to leave us such a positive review.

We're so pleased you're a fan of our tents! We wish you many happy camping adventures.

Kind regards,
Terra Nova Team

Avaliado com 2 de um total de 5 estrelas

Lightweight tent pegs

I ordered the 1g tent pegs for a bikepacking trip from St. Malo to Nice. Unfortunately there was a delay in delivery and I left before they arrived so have been unable to rate the product as I haven’t used them

2 de julho de 2023
logotipo da Terra Nova Equipment

Resposta da Terra Nova Equipment

Hi Ian,

Apologies in the delay getting your tent pegs to you. We strive to complete orders in an efficient manner, so we're sorry this wasn't the case on this occasion.

We post all orders out the same day if the order is placed before 3pm Monday-Friday. If the order timeframe falls out of this time it can cause slight delays.

Kind regards,
Terra Nova Team

Avaliado com 5 de um total de 5 estrelas

Terra Nova Pioneer Footprint Bundle

Ordered Terra Nova Pioneer footprint bundle Friday evening. Dispatched on following Monday and arrived next day.
Fully kept informed from initial order to arrival. Good quality and pitches very easily and quickly.

30 de junho de 2023
Avaliado com 5 de um total de 5 estrelas

Top notch!

Excellent service from a most reputable supplier with some of the best product on the market. Highly recommended!

5 de junho de 2023
logotipo da Terra Nova Equipment

Resposta da Terra Nova Equipment

Hi Nick,

Thanks for taking the time to leave us a review!

We're so pleased that you're happy with the service you have received from us, we strive to offer the best service possible.

Kind regards,
Terra Nova Team

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Absolutely first class service, I needed a replacement tent at short notice as none of my current tents are suitable for the trip I’m undertaking across the Pyrenees mountains on a motorbike. I telephoned Terra Nova and asked if it would be possible to ship next day, they said they could and to complete the order on line and Sam said she would monitor it to make sure it left the same day for next day delivery. They did this without any extra charge. I am now the proud owner of a pioneer 2 tent which we put up today and it will be perfect for the trip. Thank You Sam Norton for your excellent service this is how internet buying should be !

16 de junho de 2023
Avaliação não solicitada
logotipo da Terra Nova Equipment

Resposta da Terra Nova Equipment

Hi Richard,

Thank you for taking the time to leave us a review.

We're so pleased you're happy with the service you have received - we will be sure to pass on your comments to Sam!

We wish you many happy adventures in your new tent.

Kind regards,
Terra Nova Team

Avaliado com 5 de um total de 5 estrelas

Always great service…

Always great service from a company I've been doing business on and off with since the early 90's.

1 de junho de 2023
logotipo da Terra Nova Equipment

Resposta da Terra Nova Equipment

Hi Andy,

Thanks so much for such a great review. We're thrilled to have you as a regular customer!

Kind regards,
Terra Nova Team

Avaliado com 1 de um total de 5 estrelas

Really disappointed

Really disappointed. Pole missing from tent and they insisted that I ought to pay the full cost for a replacement (admittedly I had purchased the tent some time ago but it does feel as though some basic customer care was missing here). Not great.

5 de junho de 2023
Avaliação não solicitada
logotipo da Terra Nova Equipment

Resposta da Terra Nova Equipment

Hi David,

Thank you for taking the time to leave us a review.

We're so sorry that the customer service you have received did not live up to expectations.

Unfortunately, because it had been over two years, we were not able to replace the pole under our guarantee.

Please do get in touch if we can help in any other way.

Kind regards,
Terra Nova Team

Avaliado com 4 de um total de 5 estrelas

New Terra Nova Voyager

Finally retired my original Terra Nova Voyager after nearly 27 years. It has served me well so bought another.
Just back from my first wild camp twith the new voyager so can compare old and new. Same great design with plenty of space for 1. Not convinced by the new pole sleeves, the old model used broad webbing which made for quick pitching even in poor conditions. The new sleeves are quite tight making pitching slower. Just a concern this would show up the limitations of inner first pitching in windy or wet conditions.
New pegs are way better than the original aluminium hooks which I traded out years back. The new DAC featherlight poles do what it says on the tin, c150 gram weight saving over the Easton poles. The flysheet material doesn't feel as robust as the old but so far so good.
Hopefully will get a good few years from the new model and looking forward to testing its limits. It has a lot to live up to.

2 de junho de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

The walking poles are unreliable

The walking poles are unreliable. The locking pin extendable section of the pole often retracts and causes the poles to collapse into a mess.

21 de maio de 2023
logotipo da Terra Nova Equipment

Resposta da Terra Nova Equipment

Hi Steve,

Thank you for taking the time to leave a review.

Sorry to hear you've had issues with your trekking pole. We'd like to find out a bit more information on this and rectify the issue. Please get in touch with our customer service team and we'd be happy to help.

Kind regards,
Terra Nova Team

Avaliado com 1 de um total de 5 estrelas

Zonda 4ep

Zonda 4ep. Air flex pole failed on first pitch. Blew a hole.

I'm so disappointed. First family camp and is just a 4 day trip to iron-out any issues. Didn't expect it to be the tent.

Made in China if you couldn't have guessed.

Thing was so heavy too, even more disappointed it didn't turn out to be heavy duty.

29 de maio de 2023
Avaliação não solicitada
logotipo da Terra Nova Equipment

Resposta da Terra Nova Equipment

Hi Christopher,

Thank you for taking the time to leave us a review.

So sorry that you've had issues with your Zonda 4EP.

Please email our customer service team we'll be happy to send you a new pole.

Kind regards,
Terra Nova Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais