Terra Nova is one of the best specialist outdoor companies on the web. I’ve had no problems at all with them. I’ve recently purchased three items — a tent, a chair and a pair of gaiters — and the q... Ver mais
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Tent arrived really quickly with good communication throughout. It is so light, and pitched very easily - seems really good quality.
Wild Country Hoolie 3 ETC with footprint. 4 nights in Western Lake District with rain for 3 days, strong wind and rain for the last night. negatives - water dripping in from the 4 front door tie b... Ver mais
Really good experience! First time using this company. Ordered a bargain priced fleece sleeping bag liner for daughter’s DofE but realised I’d accidentally input wrong house number so emailed customer... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Terra Nova Equipment Ltd. is a British designer and manufacturer of award winning outdoor equipment. Brands include Terra Nova, Wild Country and Extremities.
Informações de contato
Hubaco House, S45 9FR, Chesterfield, Reino Unido
- 01773 833300
- salesoffice@terra-nova.co.uk
- terra-nova.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Utterly brilliant service
Utterly brilliant service. I ordered 3 items that arrived very quickly. I subsequently had to return the tent as I’d been given one by a family member so it was surplus. I contacted Terra Nova who said it was fine to return it. I received a refund the day after returning. All the products were brilliant, and I can’t recommend Terra Nova highly enough. Thank you.

Resposta da Terra Nova Equipment
Very fast delivery
Cracking tents great prices
Incredible selection for wild camping and such good quality. The latest tents are so well designed it was hard choosing. Love the fact there is the regular and premium version of every tent. Oh and a British company in camping means they understand Dartmoor!

Resposta da Terra Nova Equipment
Lightweight tent pegs
I ordered the 1g tent pegs for a bikepacking trip from St. Malo to Nice. Unfortunately there was a delay in delivery and I left before they arrived so have been unable to rate the product as I haven’t used them

Resposta da Terra Nova Equipment
Great service
Great service, good information on parts required, sorted and happy customer
The ground sheet I paid extra for has…
The ground sheet I paid extra for has not been delivered
Terra Nova Pioneer Footprint Bundle
Ordered Terra Nova Pioneer footprint bundle Friday evening. Dispatched on following Monday and arrived next day.
Fully kept informed from initial order to arrival. Good quality and pitches very easily and quickly.
Great service and product
Thanks for recycling my old tent.
And I am looking forward to using my new tent
Three items were ordered and only two…
Three items were ordered and only two were delivered.
I emailed sales and and still have not received a reply this was ten days ago and I still have not received the item or had any updates!
The tent is great and has been tested 👍🏻
Lady at Terra Nova got me a replacement…
Lady at Terra Nova got me a replacement flysheet for my Quasar within 24hrs. Awesome service hence why I own three Terra Nova tents
Great service.
Tent arrived promptly and was well packaged with everything in the box.
Top notch!
Excellent service from a most reputable supplier with some of the best product on the market. Highly recommended!

Resposta da Terra Nova Equipment
Brilliant service
Absolutely first class service, I needed a replacement tent at short notice as none of my current tents are suitable for the trip I’m undertaking across the Pyrenees mountains on a motorbike. I telephoned Terra Nova and asked if it would be possible to ship next day, they said they could and to complete the order on line and Sam said she would monitor it to make sure it left the same day for next day delivery. They did this without any extra charge. I am now the proud owner of a pioneer 2 tent which we put up today and it will be perfect for the trip. Thank You Sam Norton for your excellent service this is how internet buying should be !

Resposta da Terra Nova Equipment
Always great service…
Always great service from a company I've been doing business on and off with since the early 90's.

Resposta da Terra Nova Equipment
Ease of ordering and the quality of the…
Ease of ordering and the quality of the products
Really disappointed
Really disappointed. Pole missing from tent and they insisted that I ought to pay the full cost for a replacement (admittedly I had purchased the tent some time ago but it does feel as though some basic customer care was missing here). Not great.

Resposta da Terra Nova Equipment
New Terra Nova Voyager
Finally retired my original Terra Nova Voyager after nearly 27 years. It has served me well so bought another.
Just back from my first wild camp twith the new voyager so can compare old and new. Same great design with plenty of space for 1. Not convinced by the new pole sleeves, the old model used broad webbing which made for quick pitching even in poor conditions. The new sleeves are quite tight making pitching slower. Just a concern this would show up the limitations of inner first pitching in windy or wet conditions.
New pegs are way better than the original aluminium hooks which I traded out years back. The new DAC featherlight poles do what it says on the tin, c150 gram weight saving over the Easton poles. The flysheet material doesn't feel as robust as the old but so far so good.
Hopefully will get a good few years from the new model and looking forward to testing its limits. It has a lot to live up to.
The walking poles are unreliable
The walking poles are unreliable. The locking pin extendable section of the pole often retracts and causes the poles to collapse into a mess.

Resposta da Terra Nova Equipment
Zonda 4ep
Zonda 4ep. Air flex pole failed on first pitch. Blew a hole.
I'm so disappointed. First family camp and is just a 4 day trip to iron-out any issues. Didn't expect it to be the tent.
Made in China if you couldn't have guessed.
Thing was so heavy too, even more disappointed it didn't turn out to be heavy duty.

Resposta da Terra Nova Equipment
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