Eurogroup International Movers Avaliações 

231
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Shelley was fantastic. Really went above and beyond to try and help me and my family with our short notice emergency move, could not have asked for better and more responsive support

Avaliado com 5 de um total de 5 estrelas

We used Eurogroup for our move from Saudi Arabia to the UK. The entire experience was great. They kept me updated on the progress from Saudi Arabia to the UK including dates and timings. A special men... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

We did two moves with Eurogroup: the UK end of a move from the US, and a subsequent move within the UK. The crews on the day were great: hard-working, cheerful and helpful. Everything arrived intact... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We were recommended to contact Eurogroup by our friends who have moved with them a few times. They called me straight away after I emailed to request a quote. Jordan met us for the survey the next day... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Mudanças
  2. Depósito

Escrito pela empresa

Domestic and International relocation has been our area of expertise since opening over 25 years ago. The EUROGROUP and all the people who make us what we are, are dedicated to delivering a high quality service in the home moving industry with the knowledge and experience of our move managers forming the foundation of every move project we undertake. Whether our customers are moving home within the UK, throughout Europe or around the world, we listen to what they want, guide them on what they may need and work in partnership with them to provide the best solutions whether their move is straight forward or very complex. With offices in the UK, France, USA and a trusted partner network around the world, we are yet to come across a move we are unable to accommodate carrying out in excess of 8,000 moves per year. Whilst no two moves are the same, our move mangers continually demonstrate a genuine care and attention to our customers’ needs. This has created a strong level of trust among our customers, strengthened our reputation in the moving industry and has made us stand out among our competitors.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

231 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

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4,3

Todas as avaliações

(231)

26 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great Experience with Frankie and Team

From the very 1st email from Frankie till my shipment was delivered, I have had a fantastic experience. Frankie was in constant communication with me and kept me updated and in the loop of my belongings and what was needed from my side. After my shipment arrived in the UK, Frankie emailed me to let me know that it is going through customs. Right after it had been cleared, my shipment was on the next available truck to my house. Frankie made this process stressfree. When the guys came to drop off my belongings, they handed me my inventory checklist and as they brought the boxes into our garage, they called out the number of the box and I just had to tick that it is there. The guys that delivered my goods gave me a 30min courtesy call to let me know that they're on their way and they were extremely friendly and helpful. I had a terrible experience with the shipping company from South Africa, but as soon as my things were transfered to EuroGroup, I had the best experience. Thank you so much Frankie and team!

27 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

FRANKIE HAND

Frankie Hand at Eurogroup International Removals has been an absolute triple star in all her work regarding the updates of the shipping of our container etc coming over from South Africa. Her emails to & fro up until our stack was put into storage in Stratford Upon Avon & afterwards have been so professional & she has gone above & beyond the call of duty. I highly recommend her & Eurogroup International Removals to anyone wanting to move over to the UK. S.W. Evans

24 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Stress-free shipping and delivery!

It has been an absolute pleasure dealing with Frankie Hand from Eurogroup International Movers. She was very patient with my indecision about storing/delivering my goods, and quick to solve our parking challenges once we made our decision to have it delivered. From our shipping leaving SA to receiving our delivery in the UK was four months. The service that we received from this company has been excellent.

16 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional Service and Highly Recommended

Under the direction of the incredibly helpful, patient, and communicative coordinator Frankie, our service was seamless, easy, and secure. We really appreciated how promptly Frankie answered our questions and emails, and the delivery guys were similarly friendly and just a pleasure to deal with. Highly recommended.

17 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional service and experience with Relocations Company. (From South Africa to the UK)

What a pleasant experience. When relocating it is always stressful and complicated. Well, we have just received our container part-load in the UK ex South Africa and what a feeling of joy. The relocations company has been prompt with all communicating and enquiries effectively answered. (Zaza in South Africa from S.A. Relocations and Frankie in the UK from the Euro Group) The South African side went smoothly and like clockwork, from first enquiry to order and through to collection and dispatch. Pricing and associated matters were understood with no surprises. This was repeated in the UK, Team members dealing with us were always friendly and responsive. The delivery Team of Glen and Stratton did not disappoint either - they are good at what they do, are respectful young men and have a friendly demeanor. I recommend this company to anyone who has the decision to make on relocating.

9 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. They kept me up to date with what was happening and the delivery arrived on time. The crew were friendly and helpful.

2 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic / highly recommended

Five stars all round for this great team. Super helpful and timely emails from Frankie H (especially helpful regarding confusing customs forms). Efficient and friendly delivery - even including texts when they were able to offer delivery a day ahead of schedule! Our shipment was delivered and unpacked safely, all intact. Highly recommended - many thanks to all involved!

7 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good professional service

Very good service. Kept me updated and worked hard to get my household possessions delivered as soon as possible, Delivery / unpacking crew were very professional, efficient and respectful.
Thank you.

16 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful and Professional Service

Eurogroup International Movers have done an absolutely brilliant job. Paul and Toddy were superb on the day and I couldn’t have asked for a better or easier job. Frankie Hand, Move Co-ordinator, was helpful, accommodating to my requests and made sure that all the different stages were handled quickly and smoothly.
Thank you Eurogroup

27 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

my household goods.

I was moving my household goods from Canada to UK.

Euro group handled my stuff very professionally.

Since my goods arrived earlier than expected, they even stored it for a small fee for a month. Reasonable rates.

Delivery was smooth and professional.

All my goods arrived in good shape.

Definitely recommend for international moving.

6 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Shipping to the UK? Look no further!

I don't leave positive feedback very often, but I have to say my experience using Euro Group was exceptional and deserved of this review.
The process was so easy, from the customs documentation through to the physical delivery of the items it was all breeze. The delivery staff were pleasant, professional and nothing was too much trouble.
Special thanks go to Frankie Hand, who dealt with all the admin and paperwork and answered the myriad of questions, must have the patience of a Saint!!
It is a worrying time trusting people with your possessions, but have to say that I would have no hesitation in using them again and recommending these guys (and gals) to others.
We’ll done

Malc Best

22 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Police and Fraud investigation

The police are investigating a shipment dispute of mine which has now escalated to a fraud investigation as they believe a scam is going on between Eurogroup and British International Removals (BIR) of South Africa. Searching removalreviews + the-eurogroup-international-movers-1972 shows a completely different set of reviews of very unhappy customers who have experienced the same kind of ransom hold up I’m experiencing with my shipment from Eurogroup. This alleged scam is with BIR who also have mostly shocking reviews of corresponding incidents. Look at sirelo + co.za + british-international-removals. Since I’ve mentioned to Eurogroup that I’m having the police etc, investigate my 4+year late tiny shipment of 3 cubic meters that has suddenly incurred extortionate extra costs in the £1000s, they have gone quiet along with BIR too. Be aware of a different side to this company before using them would be my opinion.

14 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have honestly never expeienced this…

I have honestly never experienced this level of service. A company is made up by the people who work there, I therefore have to single one person out, Ms Frankie Hand. She went past just doing her job, no matter my request she just went about sorting things. It was such a pleasure dealing with her. I will spread the word far and wide

10 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From the time my shipping arrived in…

From the time my shipping arrived in the UK, using the storage facilities and until I was finally able to take my shipping out of storage, I had the most wonderful service. Frankie went over and above to assist in everything and the day my goods were delivered, it was done with a smile and completely efficiently.

I would certainly recommend Eurogroup to anyone wanting to ship from South Africa to the UK.

15 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent communication from Frankie…

Excellent communication from Frankie Hand throughout the shipping process. A slight delay due to industrial action U.K. side. One small breakage that was repairable. The delivery guys were polite and friendly and offloaded our items quickly and carefully. Very happy with the service.
Would definitely recommend. J Andrews

11 de outubro de 2022
Avaliação não solicitada

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