The Retailer Avaliações 

142
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Highly recommend ordering through the retailer. Really liked the clothing that I had ordered at first, so I ordered more. However after some issues and some communication with customer service I... Ver mais

Avaliado com 5 de um total de 5 estrelas

Mannn, let me tell yall. Byfar the best T and long sleeve in the game and its only for $5. Thats a playa price! Look, buy some for yourself, your fam, your friends, your neighbors, shit, stack up for... Ver mais

Avaliado com 5 de um total de 5 estrelas

Contacted support. They responded very quickly. My issue was taken care of right away. Shipping was fast and efficient. I got my shirts and I’m very happy with the purchase.

Avaliado com 1 de um total de 5 estrelas

At best this company is very incompetent and at worst they are a scam. Had an order get shipped out well past their promised delivery window and then never arrive. Since they used some budget sh... Ver mais

A empresa respondeu


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

142 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 77% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(142)

32 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great customer support!

Contacted support. They responded very quickly. My issue was taken care of right away.
Shipping was fast and efficient. I got my shirts and I’m very happy with the purchase.

31 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quicker than quick!

They are very quick to reach back to you and quality of customer service is amazing. Got my order very quick with a correction to it even quicker! Amazing job guys!

24 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mannn

Mannn, let me tell yall. Byfar the best T and long sleeve in the game and its only for $5. Thats a playa price! Look, buy some for yourself, your fam, your friends, your neighbors, shit, stack up for next year! Im telling you, this deal will pass and you gone be left wishing you had more. Anyway, thanks for the excellent customer service and delivery. Yall some real ones☝🏾

23 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very Good

The product is absolutely top-notch and the support is fantastic—they take care of everything and help wherever they can. The team is really nice overall—GOAT company. And very Cheap :)

22 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Potential scam

At best this company is very incompetent and at worst they are a scam.

Had an order get shipped out well past their promised delivery window and then never arrive. Since they used some budget shipping service, I couldn't even track the package on my end to figure out what happened. Tried to get a resolution with customer service, but that was an even more frustrating experience (kept getting messages from multiple people about the same thing I had already discussed and explained to them). Was promised several different resolutions and never received any actual resolution.

DO NOT SHOP WITH THIS COMPANY

18 de julho de 2026
Avaliação não solicitada
logotipo da The Retailer

Resposta da The Retailer

Hi Nick,

We do ship high volumes, and occasionally a mistake slips through, that's on us to sort, and we will.

On top of that we will compensate you and send you a partial refund / send some free items as a sorry because this is not the experience we want our customers having.

In the US we ship with UPS, not a low-cost carrier, so everything's properly tracked. You won't be out of pocket, and you'll receive your items. We're investigating what went wrong here so it doesn't happen again.

Please email us at support@theretailer.com.au and this will be resolved within the hour

Avaliado com 5 de um total de 5 estrelas

Highly recommend The Retailer

Highly recommend ordering through the retailer.

Really liked the clothing that I had ordered at first, so I ordered more. However after some issues and some communication with customer service I had gotten frustrated because in order I had canceled still had been fulfilled and I had been charged.

But customer service did everything to make it right and showed that this company care cares about its customers. I will be ordering through them again.

16 de julho de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Guarantee 100%

It took a little while to arrive at first, but it eventually got here with everything in order. It was the item I wanted—brand new and in good condition. I 100% guarantee it.

7 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Have brought a few J4s all come as…

Have brought a few J4s all come as described, at a good price, overall a good experience.

26 de junho de 2026
Avaliação não solicitada
logotipo da The Retailer

Resposta da The Retailer

Thanks Paul — glad the J4s all landed as described and at the right price. Appreciate you shopping with us. — Retailer

Avaliado com 5 de um total de 5 estrelas

Delivered through express post just 2…

Delivered through express post just 2 days on arrival. Yeezy 350 beluga. My wife loves it. It's genuine. No other store I could find with this price.

23 de junho de 2026
Avaliação não solicitada
logotipo da The Retailer

Resposta da The Retailer

Love to hear it, Glenn — a genuine 350 Beluga in 2 days at that price is exactly what we're going for. Thanks for the kind words! — Retailer

Avaliado com 3 de um total de 5 estrelas

Product are legit but communication is…

Product are legit but communication is not there delay response.

26 de abril de 2026
logotipo da The Retailer

Resposta da The Retailer

Thanks for confirming the products are legit, Kapru-shee — that genuinely matters to us. You're right that our communication and response times let you down, and improving them is a real focus for us right now. If anything's still unresolved, email support@theretailer.com.au and we'll get straight onto it. — The Retailer team

Avaliado com 3 de um total de 5 estrelas

ok but not quite at the level expected for a paid subscription

Products are good. variety ok. purchasing needs a lot of work. Had issues with purchasing items. spoke with customer support that are aware of the issues but do not seem to have a desire to fix them, just apologise and move on. Communication is slow if anything at all. It is a shame as the products are good, just customer service standard, lack of communication and lack of willingness to fix known issues/bugs in their order ordering system lets them down. especially because you pay a monthly subscription to be part of it.

29 de abril de 2026
logotipo da The Retailer

Resposta da The Retailer

Michael, thank you for such fair and detailed feedback — it's exactly what helps us improve. You're right that slow communication and unresolved issues in the ordering system don't meet the standard a paid membership should, and we're working hard on both. If you're still hitting problems, email support@theretailer.com.au and we'll make sure they're sorted. — The Retailer team

Avaliado com 3 de um total de 5 estrelas

It’s hard to believe that I got Air…

It’s hard to believe that I got Air Jordan 2 Retro Varsity Red for only $70 bucks.

I mean a DS 2014 pair for that price, which makes me overthink if they are real or fakes. If the retail correction team can answer about sourcing and their authenticity check I’m wrong into not trusting them happily.

9 de abril de 2026
Avaliação não solicitada
logotipo da The Retailer

Resposta da The Retailer

Great question, Nimish — happy to put your mind at ease. Every item we sell is genuine: our team sources and verifies each pair before dispatch, and the low price comes from below-RRP deals and our membership discount, not from compromising on authenticity. If you're ever unsure about an item, you have 7 days from delivery for a full refund and we'll share our inspection notes. Enjoy the Varsity Reds — they're the real thing. — The Retailer team

Avaliado com 1 de um total de 5 estrelas

0 customer service

0 customer service. How do you guys provide 1 sentence response to queries and taking minimum 3 business days for a single 1 sentence response.

5 de março de 2026
logotipo da The Retailer

Resposta da The Retailer

You're right, Edward — slow, one-line replies aren't good enough, and we've taken that on board. Improving the speed and quality of our support is a priority. If your issue is still open, email support@theretailer.com.au and we'll resolve it properly. — The Retailer team

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