The kits are great as usual. I have done many others from you and they are of high quality. The only downside is the length of time from ordering the items to getting them. The shipping times are q... Ver mais
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Veja o que dizem as avaliações
They are just amazing to deal with and the quality of the kits and threads are just wonderful. Really friendly people and a great business with great cross stitch designs and really quick delivery to... Ver mais
Did receive my order in 4 days, however there seem to be multiple mistakes in the pattern. Customer service does not respond to my questions about this. Edit: customer service did respond, there... Ver mais
A empresa respondeu
Once more a great experience. The craftwork is just as expected and was very quickly delivered. It is not my first Thea's work and I'm sure it won't be the last one. There's a big difference between... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Thea Gouverneur is een Nederlands familiebedrijf dat sinds 1959 hoogwaardige borduurpakketten ontwikkelt en produceert. Vanuit ons atelier in Sassenheim creëren wij gedetailleerde ontwerpen met oog voor kleur, kwaliteit en vakmanschap. Onze collectie bestaat uit honderden kruissteek- en handwerkpakketten, variërend van botanische thema’s en dieren tot wereldsteden en klassieke kunst. Alle pakketten worden in Nederland samengesteld en bevatten stoffen, garens en materialen van premium kwaliteit. Wij leveren wereldwijd aan hobbyisten, winkels en grote retailers, zowel via onze eigen webshop theagouverneur.com als via internationale verkoopplatformen. Onze missie is om borduurliefhebbers overal ter wereld te inspireren met unieke, moderne en tijdloze ontwerpen die met zorg en passie zijn gemaakt.
Informações de contato
Holanda
- theagouverneur.com
4,4
Excelente
44 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Thanks for getting me the complete set…
Thanks for getting me the complete set of floss. Love the catalog and will be making future purchases
5 de março de 2026
Resposta da Thea Gouverneur Since 1959
Thank you for your kind review! We’re glad to hear the floss set arrived complete and that you enjoyed the catalog. We hope it inspires many beautiful projects. We look forward to helping you with your future purchases! 🥰
Found my next projects
I always find multiple projects I want to do when visiting your website. I was not able to find the kit I was looking for (Tiger and Kitty) but I have been wanting to do more of the flower portraits, so I ordered several of them instead.
23 de fevereiro de 2026
Resposta da Thea Gouverneur Since 1959
Thank you so much for your lovely review!
We’re so happy to hear that you always find inspiring projects when visiting our website, that truly means a lot to us.
We’re sorry that the Tiger and Kitty kit was not available when you were looking for it.
How wonderful that you chose several of the flower portraits instead, they are such beautiful designs to work on! We hope you will enjoy stitching them just as much.
Thank you again for your kind words and for your continued enthusiasm for our designs. 🌸
Borduurpakket Thea Gouverneur
De verzending van het borduurpakket was heel snel en makkelijk te volgen. Het pakket is van goede kwaliteit en precies wat ik vanaf de website had verwacht. Ik ben heel tevreden.
23 de fevereiro de 2026
Resposta da Thea Gouverneur Since 1959
Hartelijk dank voor uw mooie review!
Wat fijn om te horen dat de verzending snel verliep en goed te volgen was. Ook zijn we blij dat het borduurpakket volledig aan uw verwachtingen voldoet en dat u tevreden bent over de kwaliteit.
Wij wensen u heel veel plezier met borduren en hopen u in de toekomst opnieuw te mogen verwelkomen! 😊
I did receive the product and they have…
I did receive the product and they have a great selection. However they should definitely include the color code for future purchasing of thread. In addition colors were mixed up and there were incorrect symbols on the pattern that were not in the picture.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Thea Gouverneur Since 1959
Thank you for your feedback. We’re very glad to hear that you were pleased with the selection.
We sincerely apologize for the issues you experienced with the mixed colors and the incorrect symbols on the pattern. That is certainly not the standard we aim to provide. We will share your comments with our production team to prevent this from happening in the future.
This is very helpful feedback, and we will take it into consideration.
Please feel free to contact us: support@theagouverneur.com directly so we can assist you further and resolve this matter to your satisfaction.
Mistakes in pattern
Did receive my order in 4 days, however there seem to be multiple mistakes in the pattern. Customer service does not respond to my questions about this.
Edit: customer service did respond, there are indeed mistakes. After a couple of emails they did resolve the problem by sending me a correct pattern and added a little gift as well.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Thea Gouverneur Since 1959
Thank you for your review and feedback.
We're happy to hear your order arrived quickly. However, we apologize for the errors in the pattern. This is definitely not the quality we strive for.
After reading your message, we have confirmed the errors in the pattern. We completely understand how frustrating this is. We apologize for this oversight.
I understand from my colleague that you have since received a response to your questions from our support department.
Thank you again for bringing this to our attention.
Sincerely,
Thea Gouverneur bv.
Aankoop volledig pakket.
Vlotte levering. Zorgvuldig verpakt. Inclusief mooie catalogus. Zeer tevreden met aankoop.
27 de janeiro de 2026
Resposta da Thea Gouverneur Since 1959
Hartelijk dank voor uw mooie review! We zijn blij te horen dat u tevreden bent met uw aankoop, de levering en de verpakking. Veel plezier met uw producten en de catalogus!
Good products and the best service
29 de novembro de 2025
Resposta da Thea Gouverneur Since 1959
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our products and service. Your feedback means a lot to us and motivates our team to keep delivering the best!
Beautiful products with wonderful…
Beautiful products with wonderful designs. My only complaint is I wish they would provide thread numbers so one could buy more thread if you lose thread. There is always enough to complete a design but I have lost a color before and have not been able to complete it
1 de dezembro de 2025
Resposta da Thea Gouverneur Since 1959
Hi Judy, thank you so much for your kind review — we truly appreciate it!
We understand your concern about floss, and we’re happy to reassure you that if you ever lose a color or need extra thread, our customer service team is always here to help. Just reach out to us and we’ll gladly assist you.
We do include ample floss in our kits, but we’re always happy to support you if needed.
Happy stitching!
Gorgeous cross stitch item
Gorgeous cross stitch item, I'm looking forward to starting it!
28 de novembro de 2025
Resposta da Thea Gouverneur Since 1959
Thank you for your kind words!
We’re so pleased to hear you’re excited to start your cross stitch project. We wish you lots of creative enjoyment! 🧵✨
Known Thea Gouverneeur for years and…
Known Thea Gouverneeur for years and have made many from your books.
1 de dezembro de 2025
Resposta da Thea Gouverneur Since 1959
Thank you so much for your lovely review!
We’re delighted to hear that you’re excited to start your cross stitch project. We wish you many enjoyable stitching hours and hope you’ll love working on it!
Happy stitching! 🧵✨
Besteld en binnen 3 dagen al in huis
Besteld en binnen 3 dagen al in huis. Super snelle service. Ga zo door.
26 de novembro de 2025
Resposta da Thea Gouverneur Since 1959
Hartelijk dank voor uw fijne review!
Wat leuk om te horen dat uw bestelling zo snel is geleverd. We doen ons best om snelle en goede service te bieden, dus dit waarderen we enorm.
Veel plezier met uw aankoop en graag tot ziens! 🧵✨
Otrder arrived quickly and in perfect…
Otrder arrived quickly and in perfect condition.
1 de dezembro de 2025
Resposta da Thea Gouverneur Since 1959
Thank you for your kind review!
We’re happy to hear that your order arrived quickly and in perfect condition. We hope you enjoy your project very much.
Happy stitching! 🧵✨
Once more a great experience
Once more a great experience. The craftwork is just as expected and was very quickly delivered. It is not my first Thea's work and I'm sure it won't be the last one. There's a big difference between these materials and other ones. The quality couldn't be better. I'm a fan. Thank you.
28 de novembro de 2025
Resposta da Thea Gouverneur Since 1959
Thank you so much for this wonderful review!
We’re delighted to hear that you had another great experience and that the quality of our materials continues to meet your expectations. Knowing that you recognize the difference and keep coming back to Thea Gouverneur truly means a lot to us.
Thank you for being such a loyal fan — we look forward to many more stitching projects together! 🧵✨
Resposta da Thea Gouverneur Since 1959
Hartelijk dank voor uw review!
Fijn om te horen dat de levering snel was en alles naar wens is. We wensen u veel plezier met uw aankoop! 🧵✨
Resposta da Thea Gouverneur Since 1959
Dank u wel voor uw review!
Fijn om te horen dat uw bestelling volgens afspraak is bezorgd. Veel plezier met uw aankoop! 🧵✨
Ik heb hier nu al meerdere keren…
Ik heb hier nu al meerdere keren besteld, en keer op keer fijne ervaring
27 de novembro de 2025
Resposta da Thea Gouverneur Since 1959
Hartelijk dank voor uw mooie review!
Wat fijn om te horen dat u al meerdere keren bij ons heeft besteld en telkens weer een goede ervaring heeft gehad. We waarderen uw vertrouwen enorm en hopen u nog vaak van dienst te mogen zijn.
Veel plezier met uw borduurprojecten! 🧵✨
Wat ikheb besteld kwam vrij snel binnen…
Wat ikheb besteld kwam vrij snel binnen en was goed verpakt
27 de novembro de 2025
Resposta da Thea Gouverneur Since 1959
Hartelijk dank voor uw review!
Fijn om te horen dat uw bestelling snel is aangekomen en goed verpakt was. We wensen u veel plezier met uw aankoop! 🧵✨
Very pleased with my purchase
Very pleased with my purchase. No issues with the seller. I would definitely use again in fact I may buy another one from them.
17 de novembro de 2025
Resposta da Thea Gouverneur Since 1959
Thank you for your kind feedback!
We’re very happy to hear that you’re pleased with your purchase and had a smooth experience. We’d be delighted to welcome you back again — and of course, we’d love to help you choose your next project!
Happy stitching! 🧵✨
Resposta da Thea Gouverneur Since 1959
Thank you so much for your lovely review!
We’re delighted to hear that you’re looking forward to starting your cross stitch project. Wishing you many happy and relaxing stitching hours!
Happy stitching! 🧵✨
Snelle levering
17 de novembro de 2025
Resposta da Thea Gouverneur Since 1959
Hartelijk dank voor uw review!
Fijn om te horen dat de levering snel was. Veel plezier met uw aankoop! 🧵✨
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