Ordered a mix of 6 bottles yesterday and they have been delivered this afternoon. Individually packed. It is clear that they have been hand picked as the order note had a smiley face on it - as I men... Ver mais
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Veja o que dizem as avaliações
Five stars for service. Minus five stars to Royal Mail for not delivering our wine. Tom sent another bottle via Special Delivery, which was appreciated. It missed our target date but we will try the w... Ver mais
I purchased Sobour - Bourbonesque, 100% Alcohol-Free Whiskey Alternative and Glen Dochus - Island Blend, 100% Alcohol-Free Whisky Alternative, 700ml Both of these drinks are completely undrinkable. I... Ver mais
Let's be honest. If you are told to stop drinking alcohol you think you are never going to find something that will be a reasonable substitute. BUT, my husband is now drinking the Glen Dochus West C... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Suppliers of Alcohol Free and Low Alcohol - Beers, Ciders, Wine's & Spirits. Perfect for if your driving, pregnant or absteining from alcohol.
Informações de contato
SS15 5YF, basildon, Reino Unido
- sales@thealcoholfreeco.co.uk
- thealcoholfreeco.co.uk
4,2
Muito Bom
336 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da The Alcohol Free Co Ltd
Thank you for the feedback. We're pleased to hear you enjoyed the product and that it delivered on taste. We carefully select alcohol-free alternatives that stay true to the originals, so it's great to know this one hit the mark. We look forward to helping you discover more favourites at The Alcohol Free Co.
Great choice easy website to use and…
Great choice easy website to use and swift delivery thanknyou
25 de abril de 2025
Resposta da The Alcohol Free Co Ltd
Thank you for your kind words. We're glad you found the website easy to navigate and that delivery was swift. We’re committed to making it simple to explore and enjoy the best alcohol-free drinks. Thanks again for choosing The Alcohol Free Co.
A lot of these drinks are now very good…
A lot of these drinks are now very good and can not be told from alcoholic drinks. A great way to stay refreshed in summer and still be able to drive. Great service
24 de abril de 2025
Resposta da The Alcohol Free Co Ltd
Thank you for your thoughtful review. We agree that alcohol-free drinks have come a long way, and we’re proud to offer a range that delivers great taste without compromise. They're a perfect option for staying refreshed in summer while still being able to drive. We're glad the service met your expectations and appreciate your support of The Alcohol Free Co.
Great service
24 de abril de 2025
Resposta da The Alcohol Free Co Ltd
Thank you for the review. We're glad to hear you were happy with the service. We appreciate your support and look forward to seeing you again at The Alcohol Free Co.
Let down by poor aftersales and delivery
I like the idea but the buying process is rubbish. The app kicks you out as you’re using it and you can only contact the company via an online form. There should be a customer phone number at the very least. But I couldn’t find it on the website or on the app.
Out of five orders, the last two haven’t been great. I suggested to Alcohol Free Co that they should end using Parcelforce, as this seems to be the biggest issue to me.
An order I made a few months ago went missing. Turns out Parcelforce delivered to the wrong street! This time, the parcel has been returned due to ‘damage’. I got a photo of it back in the factory and it didn’t look bad to me. Either way, this is two orders that have been an issue and spoilt my enjoyment of the service. I don’t think I’ll bother any longer.
30 de abril de 2025
Avaliação não solicitada
Resposta da The Alcohol Free Co Ltd
Thank you for taking the time to share your experience. We're sorry to hear about the delivery issues and understand how frustrating that must have been. While this is not the level of service we aim to provide, we want to reassure you that these situations are not typical. We’ve since added more delivery options on our website and now include a customer contact number to make it easier to reach us directly. We’re always continuing to improve the overall experience and, if you decide to return, we’d be glad to provide the level of service you expect.
Lovely alcohol free lager delivered by…
Lovely alcohol free lager delivered by speed
25 de março de 2025
Resposta da The Alcohol Free Co Ltd
Thank you for the kind words. We're glad you enjoyed the alcohol-free lager and that delivery was speedy. We aim to offer both quality and convenience, and we appreciate your support of The Alcohol Free Co.
Easy to order
Easy to order. Quick delivery. Packed carefully. I've yet to try the wine but anticipate it will be good!
25 de março de 2025
Resposta da The Alcohol Free Co Ltd
Thank you for your review. We're glad to hear the ordering process was smooth, delivery was quick and the packaging met expectations. We hope you enjoy the wine just as much and look forward to hearing what you think. Thanks again for choosing The Alcohol Free Co.
Let down by a poor website and…
Let down by a poor website and ecommerce process. The website is very frustrating to use. For instance, many of the products are out of stock, which you can't see until you click into them.
When I did manage to place an order the ecommerce system messed out up resulting in the order being canceled altogether.
The email to explain the problem was apologetic and nicely written, which got two stars back, but offered no voucher or discount code for me being messed about. One star back off.
I really hope you can sort your website and IT issues out, but for now, it's a no from me.
12 de março de 2025
Avaliação não solicitada
Resposta da The Alcohol Free Co Ltd
Thank you for your honest feedback. We're sorry the website experience caused frustration and that your order was cancelled unexpectedly. We understand how disappointing that must have been. While we’re glad our team’s response was appreciated, we also recognise more could have been done to make up for the inconvenience. We’ve been working on improvements across our website and ecommerce systems, including how stock availability is displayed, to provide a much smoother experience. We hope to welcome you back in the future and show the difference.
Extremely wide range of beers to choose from
This was a gift. I decided to choose 12 different beers. There was a wide range of options to select from - who knew there were so many low alcohol beers available? Delivery was very fast; great service. Have used Alcohol Free Co before and will do so again.
24 de fevereiro de 2025
Resposta da The Alcohol Free Co Ltd
Thank you for your kind words. We’re glad the gift went down well and that you enjoyed exploring the wide range of alcohol-free beers available. It’s great to hear that delivery was fast and the service met expectations. We appreciate your continued support and look forward to your next visit to The Alcohol Free Co.
Let's be honest
Let's be honest. If you are told to stop drinking alcohol you think you are never going to find something that will be a reasonable substitute. BUT, my husband is now drinking the Glen Dochus West Coast Blend whisky with either dry ginger or cola and he is OK with it. Service from Alcohol Free Company was excellent. Very prompt and would recommend you give them a try.
3 de março de 2025
Avaliação não solicitada
Resposta da The Alcohol Free Co Ltd
Thank you for sharing this. We know that finding a satisfying alcohol-free alternative can feel daunting at first, so it’s great to hear the Glen Dochus West Coast Blend has worked well for your husband. We're also pleased the service met your expectations. We really appreciate the recommendation and look forward to helping you discover more options at The Alcohol Free Co.
Terrible. Enough to drive a man to drink...
I know I like the products I ordered from previous purchases with other suppliers. I can't review products supplied by this company because I haven't received any. I ordered (Order No 13702) on 22nd Jan, received confirmation email and have heard nothing since (5 days later). Telephone calls go unanswered: text; email, and WhatsApp messages are ignored; order tracking checks just result in 'Error 502 code messages. They have taken my £50 and I have nothing, nada, zero. I am giving up. Tomorrow I shall request a refund and when they ignore me I shall go through the PayPal resolution centre to get my money back. Do not use this company, it is a terrible terrible experience. After PayPal I shall be leaving adverse reviews everywhere - this service is unacceptable.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da The Alcohol Free Co Ltd
Thank you for your feedback. We're very sorry for the issues you experienced with your order. This is far from the typical experience our customers have, and we understand how disappointing the lack of communication and technical problems must have been. We’ve since made improvements across our systems and support channels to help prevent anything like this happening again. We appreciate you bringing this to our attention.
Would rather have the real thing.
The order came quick and it was a good service. I was looking forward to whiskey substute, to me it tasted like flat coke on its own. Ice made smell and taste a little better but didn't come close to real bourbon.
I've had beers and cider before from main brands and they have all been great and nothing really noticeably different.
26 de janeiro de 2025
Resposta da The Alcohol Free Co Ltd
Thank you for your review. We're pleased the service and delivery met expectations, and it's great to hear you've enjoyed the alcohol-free beers and ciders. We understand that whisky alternatives can be quite personal in taste. We're always happy to help tailor custom orders or recommend options that might suit your preferences better. Thank you for your honest feedback and for choosing The Alcohol Free Co.
Resposta da The Alcohol Free Co Ltd
Thank you for your review. We're glad your order arrived on time and met expectations. We appreciate your support and look forward to serving you again at The Alcohol Free Co.
I purchased the Irish Creme who loves a…
I purchased the Irish Creme who loves a Baileys but didn’t want the alcohol. She said it was delicious and didn’t notice the lack of alcohol. My parcel was packaged very securely and was posted fast.
Great site for a large choice of non alcohol products. Would recommend.
10 de dezembro de 2024
Avaliação não solicitada
Resposta da The Alcohol Free Co Ltd
Thank you for your lovely feedback. We're so pleased to hear the Twisst Caramel Cream was a great replacement for Baileys and delivered that familiar flavour without the alcohol. We’re glad the parcel arrived quickly and securely, and that you found the range on our site to be broad and useful. We really appreciate the recommendation and look forward to serving you again at The Alcohol Free Co.
A good selection of great low and zero…
A good selection of great low and zero alcohol wines and a very helpful sales team who speedily resolved a minor issue with my order.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da The Alcohol Free Co Ltd
Thank you for your kind feedback. We're glad you enjoyed the selection of low and zero alcohol wines and that our team was able to resolve your issue quickly. Providing great service and a wide range of quality options is what we aim for every time. We appreciate your support and look forward to serving you again at The Alcohol Free Co.
I tried to cancel my subscription by e…
I tried to cancel my subscription by e mail 17th nov 2024.but now i see you've taken another payment. I have my email and password but it won't let me log in. Is this another subscription scam.?
17 de dezembro de 2024
Avaliação não solicitada
Resposta da The Alcohol Free Co Ltd
We have never had an order from you in your name or from your email address, we also have no subscription renewals on the 17th,
This leads me to a few conclusions:
~either your card was fraudulently used on our site, (but we do have fraud monitors installed) and you should immediately contact your bank for a refund.
~You are confused as to what site the card the site has been used on (as i said above we haven't had any subscriptions renew today) so it hasn't been ours on a subscription basis,
~or your purposely leaving bad reviews on sites for whatever reason.
Please contact your bank to assist you in resolving this,
poor and inconsistent customer service
got reimbursed for half an order not delivered despite emails saying it had been despatched
Still not received the other half of order and company not answering emails
will not use again
26 de novembro de 2024
Resposta da The Alcohol Free Co Ltd
As per the tracking information send to you on the 24th, parcelforce tried to deliver you parcel on the 27th but due to adverse weather they were unable to and the parcel was taken to your local post office, its disappointing you left a review before you gave us a chance to sort out the issue as you emailed us at the weekend our automated replies states we will reply next working day especially since I think we were fair in refunded the postage cost for the item we didn't have in stock, regardless I have rebooked your parcel for redeliver on the next available date they have, please find confirmation below. If it doesn't turn up on this date please let me know and we won't hesitate to refund you the rest of the order.
Order never arrived!
Order never arrived (tracking showed it was returned to originator due to damaged packaging). Regrettably we had to quickly source poor quality (but the only stuff available) non alcoholic wine from a local supermarket for my wife’s birthday celebrations 🙁
24 de novembro de 2024
Resposta da The Alcohol Free Co Ltd
Thank you for your feedback. We're very sorry to hear your order was returned due to damage in transit, especially given the importance of the occasion. This is not the experience we want for any of our customers, and we completely understand your disappointment. While incidents like this are rare, we’re continually working with our couriers to minimise them and improve reliability. We truly regret the inconvenience and hope we’ll have the opportunity to provide a better experience in the future.
Always quick delivery and loads of…
Always quick delivery and loads of choice. If I can't find what I want anywhere else I'll always find it here !!
24 de novembro de 2024
Resposta da The Alcohol Free Co Ltd
Thank you for the great feedback. We're delighted to hear you can always count on us for quick delivery and a wide range of alcohol-free options. We appreciate your continued support at The Alcohol Free Co.
Lots of options and quick delivery
Lots of options and really quick shipping done no more than a day after ordering. My order has always arrived on time. All the ingredients and nutritional information are present in product descriptions. The app makes it easy to shop.
Exactly the site I was looking for to try new non-alcoholic beers.
24 de novembro de 2024
Resposta da The Alcohol Free Co Ltd
Thank you for your fantastic feedback. We're glad to hear you've had a smooth experience with quick shipping, reliable delivery, and clear product information. It's great to know the app has made shopping easier and helped you explore new alcohol-free beers. We're here to make discovering quality alcohol-free options as convenient and enjoyable as possible. Thanks for choosing The Alcohol Free Co.
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