The Arch Company Avaliações 132

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This company has been brilliant and have gone above and beyond to help me with any issues I had - I have nothing but praise for them and special mention goes out to Rob Taylor & Rhys Owen who have bee... Ver mais

Avaliado com 5 de um total de 5 estrelas

Mr Paul Donneky our property manager , has just come back to us , after a spell away on other properties , for over ten years hes looked after our property, Level Crossing House , station Road W... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Absolutely cowboys. Completely incompetent. I would very very wary of any of the 5 star reviews here as they ask you to review them very early on when you’re brand new and just setting up your lease.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have worked with The Arch Company for many years, and during that time Mr. Scott Kennedy has always been extremely helpful and professional. Whenever I have had an issue or needed assistance... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Companhia gestora de propriedade

Escrito pela empresa

The Arch Company is the UK's largest provider of properties for small and medium businesses. We have arches, small offices, warehouses and other industrial units to let. We're responsible for 5,200 properties across England and Wales and 23 million sq. ft of lettable space. Two thirds of our properties are in London with others concentrated in metropolitan centres like Manchester, Leeds, Birmingham, Newcastle, and Bristol. The Arch Company is investing £200 million into Project 1000, which will create space for 1,000 businesses by 2030. This will support approximately 5,000 jobs and add to the estimated 25,000 people already employed in arch businesses. The Arch Company exists to make space for businesses to thrive.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

132 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 87% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

From enquiry to moving date and now as…

From enquiry to moving date and now as a current tenant, the communication has been amazing. Natasha was my contact and was quick to problem solve any issues that may have caused delays. We were on a tight timeline and the team was able to keep us moving along. We would definitely recommend The Arch Co to any business looking for a professional landlord and we look forward to many years in tenancy.

23 de fevereiro de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review, Nikko. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Natasha.

Avaliado com 5 de um total de 5 estrelas

Hannah Adeniji and Noel Lubrun from…

Hannah Adeniji and Noel Lubrun from ​Credit Controller are so kindly and helpful to provide the best possible solution and support to our difficult situation, the company is lucky to have them!

14 de maio de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review, Lucas. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah and Noel.

Avaliado com 5 de um total de 5 estrelas

Naomi has been great with dealing with…

Naomi has been great with dealing with all issues I have had, overall the experience has been great

8 de maio de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review, Mahmood. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Naomi.

Avaliado com 5 de um total de 5 estrelas

A seamless and cost effective acquisition

I was advising my brother on the acquisition of an arch unit from the Arch Company is South London.
I am an MD of one of the UK’s largest commercial property companies but have no experience in this particular sector.
I was very impressed with the service that David Smith (Head of Leasing West) and his team provided. They very helpful when dealing with my brother and all his requests for information and the whole transaction process is simplified in a way that means you can transact quickly and cost effectively.
I imagine for the majority of their clients who are small businesses working on tight budgets with limited commercial property knowledge this is a real bonus.

30 de abril de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review, Rebecca. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to David.

Avaliado com 5 de um total de 5 estrelas

Excellent Service and Professional Support

I had a very positive experience with The Arch Company. The whole process was handled professionally and efficiently from start to finish. A special thanks to Kevin Nartey, who was extremely helpful throughout and always available to answer questions and provide support when needed. His communication and professionalism made everything much easier. Highly recommended.

13 de maio de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review, Saïd. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Kevin.

Avaliado com 5 de um total de 5 estrelas

I’d like to recognise Hannah Adenji

I’d like to recognise Hannah Adenji for the excellent support she has given me during the short time she has been assigned as my credit controller.

She handled every issue professionally and thoroughly, always with impressive speed and efficiency. What stood out most to me was her patience and the way she genuinely listened throughout the process.

In my opinion, she is a real credit to Arch Company. I wish I could thank her even more, but apparently she’s not allowed to accept gifts or she could lose her job — her words, not mine! Ha.

Thank you, Hannah — you are the best!!!

Thanks,
Rehan

13 de maio de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review, Rehan. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

Avaliado com 5 de um total de 5 estrelas

I would like to leave a review for Noel lubrun

I would like to leave a review for Noel, who manages credit control for my landlord regarding my shop.

Noel has been very responsible, professional, and understanding throughout my tenancy. During a period when I experienced difficulties making payments on time, he maintained excellent communication with me and showed genuine willingness to help.

Rather than putting additional pressure on me or risking me losing my shop, Noel worked with me to find practical solutions that helped me stay on track. His understanding and support during that difficult time made a huge difference, and I truly appreciate it.

Without his help, I would have been in despair and may have lost my business. Thank you, Noel, for your professionalism and compassion.

10 de maio de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review, Vanessa. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Noel.

Avaliado com 5 de um total de 5 estrelas

Supportive management teams

Leased a large commercial unit. Excellent experience overall. Fantastically supportive local management team.
Recommended!

1 de fevereiro de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us.

Avaliado com 5 de um total de 5 estrelas

Working with Arch Co has been a breeze…

Working with Arch Co has been a breeze so far; our office space is immaculate, and the communication has been great. We were able to report any repairs within 90 days, and all repairs have been amended promptly.

8 de maio de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us.

Avaliado com 5 de um total de 5 estrelas

The support our small business received…

The support our small business received from The Arch Company throughout our planning application process with the local council far exceeded our expectations. We are incredibly grateful for their professionalism, communication, and ongoing support every step of the way. Their commitment and collaborative approach gave us the confidence and opportunity to pursue a vital expansion that will play a key role in our future growth. Rather than feeling like a typical landlord-tenant relationship, the experience felt like a genuine partnership.

30 de dezembro de 2025
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us.

Avaliado com 5 de um total de 5 estrelas

Huw as a lease manager in my opinion is…

Huw as a lease manager in my opinion is the best you'll get if you want someone to be transparent and honest he goes out his way for customers, we was on a tight schedule moving in to a property and Huw made it happen very easy and stress-free.

5 de maio de 2025
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review, Barry. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Huw.

Avaliado com 5 de um total de 5 estrelas

Outstanding customers service

Outstanding customers service
especially from Aysha Sultana who she is always very helpful and professional understanding our business.

4 de maio de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review, Alessandro. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Aysha.

Avaliado com 5 de um total de 5 estrelas

Supportive Property Manager

As tenants of the Arch Co, we have always found Naomi Grant, our Property Manager and Louise Baxter, our Head of Property Management, to be very helpful and supportive. If we have any problems they have responded very quickly to resolve the issue.

17 de abril de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review, Jan. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Naomi and Louise.

Avaliado com 5 de um total de 5 estrelas

Huw has been a true professional…

Huw has been a true professional throughout the whole process.

30 de abril de 2026
Avaliação não solicitada
logotipo da The Arch Company

Resposta da The Arch Company

Thank you for your review, Billy. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Huw.

Avaliado com 5 de um total de 5 estrelas

Very happy with it

Very happy with it

30 de abril de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review, Hussain. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us!

Avaliado com 5 de um total de 5 estrelas

After 31 years of a successful…

After 31 years of a successful business, it was time to retire. Huw helped me with ending my lease, so I could pass on my business to a new owner. He made it a simple step by step process, with prompt emails and telephone calls all the way through. Thank you

30 de abril de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Huw.

Avaliado com 5 de um total de 5 estrelas

Good experience

Noiami looks after me, she is great she understands a tenant point of vue

29 de abril de 2026
Avaliação não solicitada
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Resposta da The Arch Company

Thank you for your review, David. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Naomi.

Avaliado com 4 de um total de 5 estrelas

Good support and good communication

19 de março de 2026
Avaliação não solicitada
logotipo da The Arch Company

Resposta da The Arch Company

Thank you for your review. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us!

Avaliado com 4 de um total de 5 estrelas

Good customer care

Good service and swift return in responding to customer queries

28 de abril de 2026
Avaliação não solicitada
logotipo da The Arch Company

Resposta da The Arch Company

Thank you for your review, Mine. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us!

Avaliado com 5 de um total de 5 estrelas

Just secured an arch with the arch…

Just secured an arch with the arch company.

Incredible turnaround. Organised and I worked with Will who was brilliant to work with.

Really happy with my experience with the Arch - never seen such a turnaround on a lease.

They’re suitable for small starting businesses on their first venture like myself.

17 de abril de 2026
Avaliação não solicitada
logotipo da The Arch Company

Resposta da The Arch Company

Thank you for your review, Hawaa. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us!

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