The Beer Town Avaliações 

967
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Used the beer town several times now. Always have an interesting selection and never had a problem with delivery or breakages. I think they only dispatch a couple of times a week, so bare in mind the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service from ordering to delivery. Great range of drink. One of a few places that sells Tennants in bottles if you like me avoid Amazon

Avaliado com 5 de um total de 5 estrelas

Great product range, the hardest part is actually choosing what to order! Ordering was easy with delivery a few days later. Went for some Fürstenberg lager from the Black Forest which is crisp and r... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great service always prompt delivery and only place in Uk that I have found can supply my particular German beer. Would highly recommend

Detalhes da empresa

  1. Loja de Cervejas

Escrito pela empresa

Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

967 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 30% das avaliações negativas

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Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(967)

448 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Very quick efficient service.

Very quick efficient service.
Beer ordered online from Germany on Friday evening and the beer delivered in time for a lunchtime session in Morecambe Bay on the Tuesday.

23 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Brilliant customer services and great company to deal with

Fantastic company with competitive prices and speedy delivery. Had an issue with the delivery company called customer services and it was sorted in minutes. I will be using them again.

20 de fevereiro de 2026
logotipo da The Beer Town

Resposta da The Beer Town

Hi Josh,

Thanks for the feedback, it really is appreciated, we're glad you are happy.

Enjoy :)

The Beer Town

Avaliado com 5 de um total de 5 estrelas

Always fantastic choice& excellent…

Always fantastic choice& excellent delivery times. Bravo The Beer Town.

13 de fevereiro de 2026
logotipo da The Beer Town

Resposta da The Beer Town

Hello there,

Many thanks for your review, we're glad you had a positive experience with us.

The Beer Town :)

Avaliado com 1 de um total de 5 estrelas

A Waste Of Time & Money

I ordered two cases of Sierra Nevada Pale Ale from The Beer Town and wish I hadn't. We opened the first case and none of the bottles we tasted were good; the beer was very slightly sweet, more like a juicy pale ale - which this beer isn't! I requested a refund on the site and waited days before a response. The Beer Town then refunded 20% of the case we'd opened and arranged for a collection of the second case. Collection by APC didn't happen, so a neighbour I'd asked to accept it had to wait in for two days. There were errors during several stages of the communication; in total I exchanged over 30 emails, simply trying to get the second case collected. The following day, APC called to say the collection hadn't been made! So, more emails. There had been no instructions re: packing the case for collection, no return label or anything else so I was lucky I thought to put The Beer Town address on the box, so that APC could eventually identify it. The Beer Town did at least refund for the returned case but I've still paid 80% of the cost of a case of undrinkable beer. I've emailed The Beer Town stating this but the replies have now stopped.

To summarise, after spending over a week trying to resolve this problem, I have 8 bottles left of beer I can't drink and am about £25 out of pocket. I've had several stressful email exchanges and two confusing telephone calls and therefore cannot recommend this seller. The handling of the collection process was particularly unprofessional, but The Beer Town could have made it right by refunding me in full. The fact that they just stop replying when I ask to be properly refunded really leaves a bad taste in the mouth.

1 de fevereiro de 2026
Avaliação não solicitada
logotipo da The Beer Town

Resposta da The Beer Town

Hi, Martin.

Thanks for your review.

Firstly, I would like to apologise for your experience with this order, as it was far from the service we aim to provide.

When you had first emailed ourselves on a Saturday, we got back to you first thing the following Monday as there is no one on weekend shifts. We received your order details and looked into the issue for you. We then informed yourself that we could arrange a free collection for the unopened case, and a 20% refund for the case in which several bottles had been opened, which you had initially agreed to.

However, you then stated that you would like the full cost of the opened case refunded, as you felt they didn't taste right. We replied just over an hour later, advising that usually we would not refund the whole case as several had been opened, but on this occasion we would as a goodwill gesture. You have now been fully refunded for both cases, while being able to keep one.

In regards to the collection, I can only apologise as this one is on us. There was an honest mistake made where we hadn't confirmed the collection, and thereafter a lack of communication between ourselves and APC. Once again, I can only apologise to yourself and your neighbour, as the issues with the collection could have been avoided.

In summary, you have been refunded for the collected case, and also for the opened case, which you are free to keep and use in whatever way you may see fit.

Again, I apologise for the negative experience you have had, and I hope you can consider giving us another chance some day in the future.

Kind regards
The Beer Town

Avaliado com 3 de um total de 5 estrelas

Very competitive price

Very competitive price , reasonable service but crap delivery service

6 de fevereiro de 2026
logotipo da The Beer Town

Resposta da The Beer Town

Hi Mr Cummings,

Thank you for your review and I'm sorry to hear about the negative experience you had with your delivery.

If you would like to discuss this issue further, please contact us via email at hello@thebeertown.co.uk and we will be happy to help you.

Kind regards
The Beer Town

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