The Bespoke Sign House Avaliações 

We made an order which arrived in a timely fashion but unfortunately arrived with scratches across the front. I since emailed them twice with photos. Inbixed them on Instagram and then commented on one of their pictures asking for contact to be made. Have had no response to any of it!it’s a shame as as a small business I was so hesitant to write derogatory things publicly but have just been so disappointed with being ignored over a month. They have however, emailed me three times to ask for a review so here is my review!
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EDIT: I believe a company should be judged not just on whether mistakes happen, but on how they put them right. After posting this review, the company got in touch, acknowledged the issue, and offered me a refund. I appreciate that they have now resolved the matter. My disappointment remains that it took over a month, multiple emails, an Instagram message, and a public review before I received any response. I hope they improve their customer service and communication, as the product arriving damaged wasn't the biggest issue—the lack of any acknowledgement was. Grateful for the resolution and with this is mind and the human written response, I WILL use them again. Classed it as a learning curve!

Disappointed again! I left a review on the 2nd March (see below) about marks on the sign and being sent the wrong glue. I also emailed separately. The response said I'd get an email response and the glue would be sorted out. Over two weeks later I've received no emails (yes, I regularly check my Junk folder and was looking out for the email), and I'd hope replacement (correct) glue would be sent straight out, but nothing has been received. Not good.

I can’t comment on the signs, which I’m perfectly sure are beautiful, as I never managed to order. I wanted a question answering before I settled on my final design and needed to know whether what I required was possible. I tried every avenue of contact repeatedly over several days and didn’t receive a response: Extremely disappointed. Had every intention of ordering two products, just wanted a very simple clarification which would have enabled me to place by order but sadly, it just wasn’t to be. Such a shame. Gutted tbh. I appreciate it’s a busy time of year but also feel provisions could have been made to make sure enquiries were answered. We all know Christmas is coming, it’s not exactly a surprise event.

Very smooth process from ordering to delivery. Kept informed all the way. The sign is lovely. Beautiful quality. Really pleased. Good value for money.

I ordered a grey square slate house number. The slate size is perfect. The quality of the slate is very good and the design is just beautiful. I’m extremely happy with my house number its proudly on display as my other one was just too small. Definitely an upgrade, thank you . guys. Great work .

Absoloutly beautiful sign. Ordered Green to go with our Agate windows but it looks more grey, that said it goes well with the Anthracite facia's so happy with the colour in the end. Not so happy with the "fixing kit" the liquid superglue is very liquid and I managed to run it down the new white rendering so now I have a shiny streak under the number, its not horrendous but I mention it to warn others. In the end I used grab adhesive to as I didnt trust the superglue. Over all I am very happy with the sign and would buy again but would not buy the fixing kit which is just some very cheap superglue and 2x M3.5 rods. I would recommend the company look at supplying a good quality grab adhesive as using this enables you to get the level right much easier and quicker.

Excellent service as usual,
2nd order ,received on time , 1st class quality

Number sign looks good, exactly in the font and style ordered and delivered in good time and well wrapped. Very pleased.

I bought a granite name sign for my house and when it arrived the edges of the sign weren’t polished at all and the face was badly polished. The chamfered edges are very rough and no chamfer on back edge leaving a very rough look to the sign. I have messaged the company twice in the last few days and have had no response from them.

I ordered a slate sign with my house name on it. When it arrived it was immediately obvious that the spacing between 3 of the letters was much closer than all of the other letters and it looked odd. The company stress that their finished products are quality checked before being sent to the customer. This clearly doesn’t happen. I raised this with customer services asking for a replacement. although polite (hence the 2 stars) it was very clear that they would not replace it and in addition that they do not care about customer satisfaction and reputation. A Poor quality product from a company to be avoided.

We looked at different companies and options and are so glad we chose the Bespoke Sign House. Our new sign arrived today (on the exact date we were given when we ordered) and it is absolutely gorgeous. Couldn’t be happier!

We ordered a house number in grey slate, with white numbers.

The website was easy to use, there were lots of options to choose from and the video of the product and how to install it was helpful.

The order arrived within 10 days, the quality of the sign was excellent - the slate thick and durable and the white numbers clear and concise. It was easy to install.

Very happy with our house sign. The colour of the slate was a big deciding factor in choosing The Bespoke Sign House and it looks great. Lots of choice and easy online ordering process as well.

Ordered a new house number etched on grey slate which arrived within a few days of placing the order. Very pleased with both the service and quality of the product which looks great.

Easy to order and view design online. Good quality sign. Looks very good on our new front entrance porch

We’re very pleased with our new sign from The Bespoke Sign House. It was very easy to design the sign using the tools provided on the website and the result is a good quality, well made sign that just adds “the finishing touch” to our house. We must compliment The Bespoke Sign House on a seamless, efficient process from start to finish

Product looks great, and delivered timescale as promised.

The Bespoke sign company from start of order communication, request, and finished product, second to none, excellent lovely sign. Thank you.
Will defiantly recommend.

Excellent quality - very pleased with purchase! Arrived wonderfully packaged and can see the care taken in making this.

Ordered a new plaque with the house number on it. The ordering process was easy and the variety of style and fonts were great. It was great to see a photograph of the plaque before I placed the order. I was kept up to date via their confirmation email. The plaque is just as I ordered and is plain yet very stylish, which is exactly what I wanted. Fitted it today and really looks the part and is easy to read from the roadside.