Thebikerooms Avaliações 

251
O TrustScore é 1.5 de um total de 5

1,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Happy to take your money (and offer no discount because of their monopoly of Pinarello in the UK) but when things go wrong the excuses starts. Bad experience, very disappointed. Bike went back twice f... Ver mais

Avaliado com 3 de um total de 5 estrelas

The bike I ordered was built the day I collected it and the set-up of the gears meant I didn't get the sprockets at each end of the cassette. It seemed that although I ordered the bike on the Saturday... Ver mais

Avaliado com 1 de um total de 5 estrelas

After an initially good experience at the Manchester branch I ordered a Dogma K10DSS in October with a delivery date of March. At the end of March having not heard anything I chased delivery to be tol... Ver mais

Avaliado com 1 de um total de 5 estrelas

Order sent from Cape Town South Africa for delivery at hotel in London where I was staying. Order not received and on telephonic follow up I was told the order was on hold as possible fraud! The money... Ver mais

1,7

Muito Ruim

O TrustScore é 1.5 de um total de 5

251 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,7

Todas as avaliações

(251)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I recently contacted The Bike Rooms with several questions before purchasing my Pinarello, the staff were very helpful indeed and I love my new bike. I would definitely recommend.

25 de agosto de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Broken bike unhappy

Smashed the rear mech off in a local race , needed to get the parts to fix ASAP . Found the parts from these guys and placed order, next thing I know they were on my door step . Fast and hassle free and correct items first time .

14 de agosto de 2015
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good Service

Overall good service from the Regent St store. Item was well packaged and arrived in one piece. Look forward to dealing with again in the future.

31 de julho de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Aftercare

I bought a number of items over the past year and despite one of my purchases developing a problem, the bike rooms quickly sorted it out with no fuss. Margaret in particular was sympathic and friendly onthe phone and took responsibility for resolving my issue. As a result I now shop with them on line with every confidence.

25 de julho de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

speedy efficient service

My first order ran workout hiccups, and second one I had a call to advise me of a stock inaccuracy and slight colour difference, which was no issue at all. Highly recommend their helpful friendly manner and service

1 de abril de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Trek FX 7.3

Recent purchase after brilliant advice received, making decision so much easier. Clearly, this shop is top class and take customer service to the next level. In particular, Tom and Joe were very accommodating with their wealth of knowledge and ability to make one feel extremely relaxed. I would recommend the Swindon Bike Rooms to anyone that takes cycling seriously and wants to be in an environment that genuinely cares about the customer and the product.
The Trek FX 7.3 performs really well and my commute is really enjoyable! The loud green paint finish is really eye catching too!!

30 de março de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent,professional,friendly service

My wife Anne and I visited the bike rooms on the recommendation of a friend. We were greeted in a non intrusive and friendly , courteous manner on entering the shop, my wife explained she was interested in a Pinarello and she was taken under the wing of Graeme. We were both offered coffee ( freshly ground and amazing) and then Anne had the complete attention and service of Graeme in finding and choosing the correct bike for her, nothing was too much trouble.
I myself intended to buy a Bianchi, from a different store, but due to the amazing service and attention Anne received and a generous discount offered by Sam if we got 2 bikes I also bought a Pinarello, for which I received the same excellent level of service.
Collecting the bikes a week later was the same incredibly pleasant Experience where we had final checks and fitting, we had also received a free tyre upgrade.
These guys have customer service nailed, you will not be disappointed if you visit them. The bikes are superb also.

20 de março de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Assos G1 cycling slippers

Best shoes ever. Top quality as expected from Lake / Assos. Most comfortable shoes too due to the mouldable heel / instep. Bit pricey but no hesitation in recommending these.

27 de fevereiro de 2015
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Disappointing

The web site is good and easy to use and the order arrived in good time but what was on the order form (two items) one item was not the right size as ordered. Sent back and hope they will get it right.

1 de fevereiro de 2015
Avaliação não solicitada
logotipo da Thebikerooms

Resposta da Thebikerooms

Dear Neil Dickie,

May I express our sincere apologies for the mistake with your order. We send out a considerable amount of items each day, it appears in this rare instance human error is to blame.

I've asked our team to keep an eye out for your return and have the mistake corrected immediately. They will also issue a refund for your return postage cost.

Please let us know if you need anything else and again apologies.

Thanks

Andy
The Bike Rooms Ltd

Avaliado com 5 de um total de 5 estrelas

A Pre-Xmas Bargain

My husband had chosen a Giordana jersey for Xmas and I couldn't believe that it had been reduced to half price. Hence I was very happy with this purchase. The delivery was prompt and item was well packaged. I will certainly use The Bike Rooms again.

21 de janeiro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Premium brand, top class service.

Received the personal touch when recently trying to source a spare part. I couldn't make it to the store so the guys made it available on-line to purchase, free p&p too.

Usual great friendly service.

21 de janeiro de 2015
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great service- shame about the signature.

Living in the country means no neighbours to sign for deliveries so have to drive miles to nearest sorting office to collect - Wiggle and Chain Reaction don't require signatures and manage to deliver securely.

19 de janeiro de 2015
Avaliação não solicitada
logotipo da Thebikerooms

Resposta da Thebikerooms

Dear Christine Zambra,

Thanks for your review of The Bike Rooms here on TrustPilot.

It is for both our peace of mind and yours that some orders require a signature when they are delivered. Normally if no-one's home your postman will be able to leave with a neighbour or in a safe place. If you're not likely to be in for delivery please don't hesitate to get in contact with us first and we can find the best way to get your order to you.

Let us know if you need anything else.

Yours sincerely,

Andy
The Bike Rooms Ltd

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