Happy to take your money (and offer no discount because of their monopoly of Pinarello in the UK) but when things go wrong the excuses starts. Bad experience, very disappointed. Bike went back twice f... Ver mais
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Veja o que dizem as avaliações
The bike I ordered was built the day I collected it and the set-up of the gears meant I didn't get the sprockets at each end of the cassette. It seemed that although I ordered the bike on the Saturday... Ver mais
After an initially good experience at the Manchester branch I ordered a Dogma K10DSS in October with a delivery date of March. At the end of March having not heard anything I chased delivery to be tol... Ver mais
Order sent from Cape Town South Africa for delivery at hotel in London where I was staying. Order not received and on telephonic follow up I was told the order was on hold as possible fraud! The money... Ver mais
Detalhes da empresa
Informações de contato
1,7
Muito Ruim
251 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quality products at good prices
Excellent customer service, up-to-date website which shows accurate stock.
12 de fevereiro de 2021
Highly recommended with excellent service
Great support from them whilst making the decision on which bike, then lightning service & delivery, plus the bike is fantastic
10 de fevereiro de 2021
These guys are great :-)
These guys are great. Quick delivery of quality goods. And if required, quick refunds.
21 de janeiro de 2021
Website show in stock but actual is not…
Website show in stock but actual is not and refund finally.
Just wasted my time and chance . Otherwise I can buy it in other online shop same day.
19 de janeiro de 2021
Unprofessional and condescending
Purchase made on 23/11/2020. Online tracking shows that it was delivered on the 05/12/2020 when I was abroad. My signature was forged by someone. Thebikelounge refuses to assist and in fact went even further:
"Thank you for your email.
Good luck in the pursuit of your legal advice.
'' If you think that committing a criminal offence by forging ones signature can be excused by current circumstances than you are highly mistaken''
Please take this matter up with Royal Mail.
I am in charge."
That was an answer I received from someone called Verity as they refused to sign any of their emails.
Well I did get some legal advice and will follow up once I'm back in the UK. Additionally last week I spoke to another employee and I asked for the management to call me back. I'm still waiting. Highly unprofessional from my experience.
14 de dezembro de 2020
Great kit ,Good prices
13 de novembro de 2020
Very good price and delivery was quick.
3 de novembro de 2020
Great prices and quick delivery
Great prices and quick delivery. This was the first time that I ordered from them so was slightly hesitant but absolutely no issues. Would use again. Thank you.
31 de outubro de 2020
Excellent service and delivery times
Excellent service and delivery times. Good quality Giordana clothing, very well made. I was very impressed with the Rudy project Strym helmet too... The most comfortable helmet I've used and I have giro, kask and met, this is better and looks better on a larger head.
7 de outubro de 2020
Avaliação não solicitada
Excellent Service
5 de outubro de 2020
Avaliação não solicitada
Good range
Good range. Ordered a few things. One ended up out of stock, but Verity was on the case and she phoned to agree a substitution. So all went well.
15 de setembro de 2020
Avaliação não solicitada
Would use again
Web site is very clear, and my order was dispatched quickly.
7 de setembro de 2020
Avaliação não solicitada
Ordered some socks for my son
Ordered some socks for my son, who says they are very comfortable.They arrived fast and on time. Did have a slight problem with 1 pair which had a very small hole in, I took a photo sent that off in a email, got a reply straight and a new pair sent immediately without any hassle. Great service.
29 de agosto de 2020
Avaliação não solicitada
Faultless company and products
Have been using company and the Giordana products they stock for over 4 years, In all that time they have been faultless as have their products. Would give an extra star if I could,
18 de agosto de 2020
Avaliação não solicitada
Always great products
Always great products , never a problem with service
8 de julho de 2020
Avaliação não solicitada
Superb!
My order was dispatched ridiculously quickly and arrived very promptly as well! All communication I had with The Bike Rooms was dealt with professionally.
1 de julho de 2020
Avaliação não solicitada
Great
Quick delivery, quality clothing.will definitely buy from here again.
27 de junho de 2020
Avaliação não solicitada
Great product with great service at a…
Great product with great service at a great price. Highly recommended!
24 de junho de 2020
Avaliação não solicitada
Pretty dame good!
Absolutely brilliant. Great price. Really fast delivery. Only fly in the ointment, no email confirmation or dispatch notification.
18 de junho de 2020
Avaliação não solicitada
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