The Bridge | Watch Straps Avaliações 

168
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I love my Apple Ultra Watch but the rubber band it came with is a bit clunky. Recently I purchased an Aurelias Strap in navy with silver hardware. The rubber is more flexible, the texture design is re... Ver mais

Avaliado com 5 de um total de 5 estrelas

In a marketplace filled with cheap junk, The Bridge stands out with a selection of tasteful, quality bands at a reasonable price. Solid buying experience, fast shipping from the UK to Canada. Model pu... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have always loved their products. Great quality and selection. Plus, shipping has been a breeze even though it is international. My last purchase arrived empty. The package had been opened, an... Ver mais

Avaliado com 5 de um total de 5 estrelas

I recently bought 3 different straps but when they arrived I only really liked one. So I returned 2 & ordered 2 replacements that arrived as promised & I really liked them. All handled promptly & effi... Ver mais

Detalhes da empresa

  1. Fabricante de relógios de pulso

Escrito pela empresa

We specialise in premium Apple Watch straps. From high grade silicone to Italian calfskin leather. We are obsessed with quality materials and versatile designs, allowing you to look good from the court, to the clubhouse.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

168 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(168)

72 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great Selection, Quality, and Customer Service!

I ordered watch straps from The Bridge based on a recommendation from my brother, and I'm very happy that I did. They have a great selection of watch straps that look great with my new Apple Watch Ultra. The watch straps fit perfectly onto the watch and adjust well to fit comfortably on my wrist. When ordering, I forgot to apply a discount code I had and contacted Customer Service to see if there was anything they could do. Not only did they respond promptly and honor the code, but they shipped my additional watch strap to me promptly and for no additional shipping charge. Overall, I'm very happy with the quality of their watch straps and their commitment to serving their customers.

29 de setembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great customer service

I loved my strap when it arrived and it was very comfortable. However, it fell apart after after less than 3 months. I emailed the co and received a replacement in 24 hours. Superb service and hope that the original strap was simply faulty.

15 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

US Buyers Beware of Return Shipping

United State buyers be 1000% certain this is the product you want. Ordered a strap for a Apple Series 11 watch. Shipping took a long time and when the strap arrived it was low quality for the price they are charging. When I tried to initiate a return they wanted to know why and let me know I had to pay shipping to England to return the watch.
Shipping cost $21, which is 1/3 the cost of the strap.
There are better quality straps at a lower price point and with free shipping as a return policy.

12 de outubro de 2025
Avaliação não solicitada
logotipo da The Bridge | Watch Straps

Resposta da The Bridge | Watch Straps

Hi Keith,

Sincere apologies that this has been your experience with us. I think there must have been some breakdown in communication because this is certianly not how this shoul have played out. Thats on me for not providing the right training for our CS reps - I'll be making sure to revise this particular scenario with them ASAP.

In the meantime, I'd like to personally resolve this for you and make sure you've had an at least net neutral experience with us.

I have requested some additional details via Trustpilot so that I can look into this and come up with a POA.

Again, apologies. We got this very wrong and I would feel the same way if I was in your position.

Kind regards,

Oliver
Founder | The Bridge Watches

Avaliado com 5 de um total de 5 estrelas

Purchased my 3rd Bridge strap

Purchased my 3rd Bridge strap. Love them! Quality is exceptional. Colors do not fade. I happened to be in UK this week. Ordered online and had shipped to my hotel. Easy to add the address. And their customer service team stayed in touch with me to ensure I got it with no issues! Love the British Racing Green!

14 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Bridge rules!

The quality of the watch strap is excellent, and it lives up to how it appears on their site and in ads. Additionally, The Bridge went beyond the call when I forgot to apply a discount code I had when I made my purchase, and when I contacted them about it, they immediately refunded the difference to me. THAT is excellent customer service!!!

10 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good quality and customer service

Bought the Henley strap almost a year ago. Love the look and material. Looks good wearing it out on the town, and holds up well and dries fast after a workout.

The latch broke on it, but the company offered to send me a replacement for free .. good customer service

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dreadful customer experience

Dreadful customer experience - returned two orders, had to chase up getting a refund and now six weeks since the original return I am still waiting to get the refund on my second order.

I felt the watch straps were ok, no better and no worse than others you can by for your Apple watch.

2 de outubro de 2025
Avaliação não solicitada
logotipo da The Bridge | Watch Straps

Resposta da The Bridge | Watch Straps

Hi Michael, firstly, sincere apologies that this has been your experience so far - this is completely off the mark on our end. I have requested some additional information via Trustpilot so I can personally dig into this and find out where we went wrong but most importantly, so i can figure out how to make this up to you.

Once again, sorry for the issue so far, but I'm confident we will turn this one around.

Kind regards,

Oliver
Founder | The Bridge

Avaliado com 5 de um total de 5 estrelas

Great customer service provided by Sarah

Great customer service provided by Sarah. I had a slight problem with an order and it was resolved quickly and without fuss.
My biggest problem now is to stop ordering straps! I already have 7 and I keep seeing new ones that I’d like. 😊

20 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Tycoon Strap I ordered arrived the…

The Tycoon Strap I ordered arrived the next day. Great quality and definetly worth the premium price. There was a small issue with head locking mechanism and The Bridge's customer service team sent me a replacement quickly without any fuss.

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Incomplete watch strap

I ordered a watch strap, but it arrived without the pieces needed to connect it to an Apple Watch. I contacted Bridge, who apologised and promised to send a replacement. A week later, I still hadn’t received it, so I contacted them again. They said the connectors were out of stock but would dispatch it as soon as they came in, without giving me a timeline. I asked for a refund, but I didn’t hear back. Since I bought through PayPal, I raised an issue with them. A week later, I received a notification from PayPal that I’d get a full refund because the seller hadn’t responded to my query in time.

1 de setembro de 2025
Avaliação não solicitada
logotipo da The Bridge | Watch Straps

Resposta da The Bridge | Watch Straps

Hi Conor, so sorry that this was your experience with us - totally unacceptable. I have requested some more information via Trustpilot to help me get to the bottom of what happened here and how we got this so awfully wrong! One thing I know for sure is that we will make this up to you.

Massively appreciate your patience and understanding.

Kind regards,

Oliver
Founder | The Bridge

Avaliado com 5 de um total de 5 estrelas

Very nice, good quality straps

I had been looking for some nice watch straps for a little while now, and The Bridge had exactly the kind I was looking for. There was a slight issue with the original shipping, but The Bridge took full responsibility for this, apologised and put it all right - I was kindly given an additional strap too. The straps themselves are great quality, and I appreciate how they handled things in the end. Mistakes happen, but they did make it right.

16 de setembro de 2025
Avaliação não solicitada
logotipo da The Bridge | Watch Straps

Resposta da The Bridge | Watch Straps

Hi Charlie,

Sincere apologies for this. Not the experience we want our customers to receive - that's on us.

I have requested some more information via Trustpilot so I can make sure the team has already fixed this for you (understand this reply is a little late) but i will ensure you come out of this with a net positive experience.

Appreciate your patience and understanding.

Kind regards,

Oliver
Founder | The Bridge

Avaliado com 5 de um total de 5 estrelas

Best customer service EVER!

I bought three apple watch straps for a family member on the buy 2 get 1 free deal. They arrived the next day. He didn't like two of them so I contacted The Bridge and they were happy for me to return them for an exchange. Absolutely delighted with the customer service, the new straps also arrived the day after they received the returned ones!! I can highly recommend this company to anyone who wants good products and the best customer service I've ever experienced!

15 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’ve now bought 3 straps for my Apple…

I’ve now bought 3 straps for my Apple Ultra 2. I have to say what a pleasure it was to buy from The Bridge, lightening delivery service, fantastic customer service, and the quality of the straps are just fantastic, far better than the original Apple straps.⭐️⭐️⭐️⭐️⭐️

11 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

International shipping returns is paid by customer!!

Item was too big. Returns are paid by the customer which is international. It doesn’t make financial sense to return. Shame on them!

28 de julho de 2025
Avaliação não solicitada
logotipo da The Bridge | Watch Straps

Resposta da The Bridge | Watch Straps

Hi GC, so sorry that you have not been happy with the experience with us. All feedback is massively appreciated. I totally understand where you are coming from. On one hand, we would love to provide free returns for everyone but on the other hand, it can be quite tricky for a small business to fund a lot of returns. We try to publish all the accurate measurements for fitting on site for customers to make the best informed decision. It's an area of the business we are carefully looking into at the moment. I think this is a perfect case of where we could improve. I'd like to personally see if I can make this up to you, so I have requested a few more details via Trustpilot. Hope to hear from you soon.

Oliver
The Bridge Watches

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