thechelsea.co.uk Avaliações 

I visited the Scarborough branch of Yorkshire Building Society today and I would like to comment on the staff member Jenny who very helpful to me. I am disabled and did not realise that I had to make an appointment to carry out the business I needed to do. Dispite this she still went above and beyond helping me.She was very efficient and completed my business in privacy. I was very impressed with her efficiency and helpfulness and would recommend the YBS to anyone.

Terrible experience throughout - even when closing the account. Passed from one to the other indefinitely and waiting times on the phone are really to be believed!

Awful experience at the Sutton branch with a lady called Charlotte.I came in to open an account but she made me feel like I was a nuisance and that the branch was closing soon, I wouldn't of minded that but it was the manner in which it was handled - she was rude and belittling, and barely let me get a word in edge ways. I left feeling frustrated and deflated. The worst thing was she seemed completely oblivious. Not a way to treat Customers - I will venture to another building society or another branch next time that's for sure!!

I cannot begin to say how magnificent this company's been to us when we recently needed to transfer our mortgage from one property to another. Our circumstances had changed but they were just wonderful helping us sort everything out. Thank you to everyone involved you were marvellous.

Applied for a remortgage because they had the better rates as published in papers. Extremely difficult and tedious lengthy process. For some reason staff make every effort to shun customers. Very arrogant and bullish attitude.
In summary a small building society with a narrow minded approach.
Ref: 11859712