The Conran Shop Avaliações 3.260

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

There been times when The Conran Shop, let us down about 12 years ago when a table was shipped the South of France and the granite top did not fit. It took months to resolve. However they have improv... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Helpful response to my query which related to an existing Conran sofa. Sue provided valuable information which helped my task. She responded speedily & included useful links. I'm impressed

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After relocating to Tokyo a few years ago, I purchased a substantial amount of furniture and homeware from The Conran Shop. Some of these pieces later made the journey back with me to England. One p... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I have to agree with Catherine Bates, previous reviewer. Last year November 2022 both your Chelsea and Marylebone stores were packed with funky items and gadgets. I bought a Twemco flip clock and B... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de Balcões
  3. Loja de Souvenirs
  4. Loja de artigos domésticos
  5. Loja de Iluminação

Escrito pela empresa

Founded in 1973 on London’s Fulham Road, The Conran Shop has set the standard for contemporary design. With a focus on innovation and quality, we curate collections of furniture, lighting and home accessories that celebrate craftsmanship, timeless style and longevity. __________________________________________________ SIR TERANCE CONRAN... A visionary of his time, Sir Terence Conran redefined the way we live. Designer, architect and tastemaker, he introduced a bold new era of modern living, rooted in the belief that good design should be both beautiful and accessible. His enduring influence continues to shape interiors today, and we remain dedicated to honouring his philosophy of considered, timeless design. __________________________________________________ TCS STUDIO... With our exclusive designs we continue to build With a devotion to craftsmanship and materiality, TCS Studio embodies the design ethos of The Conran Shop. Every collection is designed by our London creative team or developed in collaboration with renowned designers, brought to life by master artisans across the world. Blending form, function and the finest materials, our collections reflect a pursuit of excellence—where every detail is considered and every design tells a story.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Very professsionnal staff and good…

Very professsionnal staff and good quality products

25 de outubro de 2025
Avaliação não solicitada
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Resposta da The Conran Shop

Hello Dom, thank you for the kind words. We are pleased to hear you are happy with both our products and our staff, much appreciated for leaving us a review - The Conran Shop Team.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service!

I needed more detail on the structure of a rug as the webpage image was not very sharp. Sue went the extra mile to obtain additional images from the shop (where one was on display) and responded promptly within the day. Although I decided against purchasing the rug, it was great to have a living-breathing human with a real understanding of customer service dealing with queries, not AI.

27 de novembro de 2025
Avaliação não solicitada
logotipo da The Conran Shop

Resposta da The Conran Shop

Hello Rosamund, we are sorry to see you didn't proceed with purchasing the rug, however we are pleased we could assist you and we thank you for the kind review. Many thanks, The Conran Shop Team.

Avaliado com 1 de um total de 5 estrelas

Poor Service

I was very very disappointed with the service from Conran. I had been told by an assistant at the Marylebone branch that although my gift voucher had an expiry date that it would be honoured even though it was past its expiry date. However, on presenting my expired voucher I was told by the assistant at the Sloane Square branch that my voucher had expired and there was nothing that could be done. Customer Service gave me the same information. I find this conflicting information very confusing and will never buy any gift vouchers from The Conran Shop again!!

22 de novembro de 2025
Avaliação não solicitada
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Resposta da The Conran Shop

Hello Joan, we are sorry to see you are disappointed with our service. However, as is clearly listed on the reverse of your Gift Card, these have an expiry date of 12 months from the original purchase date, which we are now well past. Our Marylebone store closed its doors in May 2024, so I am afraid the Gift Card can no longer be honoured.

Many thanks, The Conran Shop Team.

Avaliado com 5 de um total de 5 estrelas

Extremely professional

Extremely professional and provided prompt resolution of our request. Very impressed.

22 de outubro de 2025
Avaliação não solicitada
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Resposta da The Conran Shop

Hello CR,

Thank you for leaving us a positive review, we are pleased to hear that we have been able to resolve your request and that you are satisfied with our service.

Much appreciated, The Conran Shop Team.

Avaliado com 5 de um total de 5 estrelas

Ethan and Sue were extremely helpful in…

Ethan and Sue were extremely helpful in understanding the problem with a faulty Roto light. Also very quick to dispatch a replacement.
5 star service from The Conran Shop customer service team.

17 de outubro de 2025
Avaliação não solicitada
logotipo da The Conran Shop

Resposta da The Conran Shop

Hello Emma, we are pleased to hear our team have been able to resolve an issue to your satisfaction. We will pass on your thanks accordingly and we thank you also for the kind feedback - The Conran Shop Team.

Avaliado com 5 de um total de 5 estrelas

Excellent from the Conran shop

I have been looking for a specific colour cushion for ages, and I found the very thing on the Conran shop website. As I have not purchased from this store before I was a little hesitant but I shouldn’t have been. The item was delivered quickly in great packaging, and the cushion is gorgeous! It looks fabulous against others I have in my home. Well done!

16 de outubro de 2025
Avaliação não solicitada
logotipo da The Conran Shop

Resposta da The Conran Shop

Hello Sam, we are really pleased to hear you are happy with our service and with the quality of the product which you have received. Thank you for the kind feedback, much appreciated - The Conran Shop Team.

Avaliado com 5 de um total de 5 estrelas

Bench

Fast delivery and a beautiful piece

25 de setembro de 2025
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Resposta da The Conran Shop

Hello Emma, thank you for your kind review. We are pleased to hear you are happy with your bench and the delivery service received. Much appreciated, The Conran Shop Team.

Avaliado com 5 de um total de 5 estrelas

Very wel packaged

Very wel packaged! 📦
My mugs where shipped with good protection.

24 de setembro de 2025
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Resposta da The Conran Shop

Hello Joey, thank you for your kind review. We are pleased to hear you are happy with your mugs and the packaging in which they were received. Much appreciated, The Conran Shop Team.

Avaliado com 5 de um total de 5 estrelas

Excellent service.

I bought a gift for my cousin while she was in the shop with me. The person who assisted me was excellent at keeping the transaction discrete so that it would just be between her and myself. She had the foresight to come over to my cousin and I to ask if she could assist us after I had completed the transaction. Which I thought was a brilliant idea because it threw my cousin off any chance of suspicion. The gentleman who delivered the gift was so helpful and very polite. I would highly recommend Conran to anyone who is looking to buy a unique piece of furniture or knickknack. Their selection is outstanding. I wish we had Conran in Canada. 🇨🇦

22 de setembro de 2025
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Resposta da The Conran Shop

Hello Eileen, we are pleased to hear you are happy with the service provided by our store team and glad they helped with the surprise gift for your cousin. Much appreciated for the kind words, The Conran Shop.

Avaliado com 5 de um total de 5 estrelas

Sue from TCS has been extremely…

Sue from TCS has been extremely helpful, she has delivered an exemplary example of great customer service. Thank you so much Sue xx

30 de setembro de 2025
Avaliação não solicitada
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Resposta da The Conran Shop

Hello Poppy, thank you for your kind words. We are pleased to hear you are happy with the service provided by Sue and our team. Much appreciated, The Conran Shop.

Avaliado com 5 de um total de 5 estrelas

Reactivity !

Sue was Kind, comprehensive, with amazing reactivity. Even team backing Sue was amazing.
Thanks a lot

26 de setembro de 2025
Avaliação não solicitada
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Resposta da The Conran Shop

Hello Eric, thank you for your kind words. We are pleased to hear you are happy with the service provided by Sue and our team. Much appreciated, The Conran Shop.

Avaliado com 5 de um total de 5 estrelas

Best shop in London

Just love The Conran shop and the customer service is impeccable! Prompt helpful and kind.

17 de setembro de 2025
Avaliação não solicitada
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Resposta da The Conran Shop

Hello Bita, thank you for your kind words, we are pleased to hear you are happy with both our shop and our service. Many thanks, The Conran Shop.

Avaliado com 5 de um total de 5 estrelas

Way beyond expectation

Way beyond expectation and offered help with great humour and efficiency. I had made an error previously with an order - the stupidity was all mine. Ethan rescued me from threatening penury had the order gone through (nothing like a little exaggeration). More soberly, this was exceptional service.

8 de setembro de 2025
Avaliação não solicitada
logotipo da The Conran Shop

Resposta da The Conran Shop

Hello Peter, thank you for your kind review. We are pleased to hear that you are happy with our customer service and the help Ethan has given you. We all make mistakes, so please don't worry. Much appreciated, The Conran Shop.

Avaliado com 5 de um total de 5 estrelas

We had a great experience

We had a great experience. Ettel was extremely knowledgeable and helpful. We went in to buy a sofa that I have wanted for a long time. Ettel answered all of my questions with charm and a smile. She sent all of the information that she promised and I have finally bought the sofa of my dreams! Thank you Ettel and the a Conran Shop.

31 de agosto de 2025
Avaliação não solicitada
logotipo da The Conran Shop

Resposta da The Conran Shop

Hello Susan, thank you for your kind review. We are pleased to hear that you are happy with our customer service and the help Ettel has given you. We look forward to delivering your dream sofa to you shortly. Much appreciated, The Conran Shop.

Avaliado com 5 de um total de 5 estrelas

Ethan was incredibly helpful when our…

Ethan was incredibly helpful when our moving company lost the legs to a sofa we had purchased years earlier from The Conran Shop. Even though they no longer stocked the sofa, he was kind enough to track down the original supplier and find the parts for us. Amazing customer service.

2 de setembro de 2025
Avaliação não solicitada
logotipo da The Conran Shop

Resposta da The Conran Shop

Hello Becky, thank you for your kind review, it is much appreciated. We are pleased to hear you are happy with our customer service, albeit the replacement were no longer required. We will pass on your review accordingly. Many thanks, The Conran Shop.

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

The Conran Shop helped me get a replacement for a damaged armchair, which was of high sentimental value to me, on top of being an iconic and costly piece of furniture. I cannot thank Sue enough for her persistence and incredible customer service over the months to arrive to this outcome. Thank you!

5 de agosto de 2025
Avaliação não solicitada
logotipo da The Conran Shop

Resposta da The Conran Shop

Hello Daniel, we are so pleased to hear we have been able to help source your replacement and you are happy with the service from our staff. Much appreciated for the kind review, The Conran Shop.

Avaliado com 5 de um total de 5 estrelas

Conran: still good

Conran is determined to remain one of the premier design stores. Although much has changed since the store was sold and the concept dramatically adjusted, the service, atmosphere and much of product range remain good/interesting.

25 de julho de 2025
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Resposta da The Conran Shop

Hello Judi, thank you for your kind comments, your review is much appreciated and we value your custom and opinion. Many thanks, The Conran Shop.

Avaliado com 4 de um total de 5 estrelas

Careless packing damaged a beautiful piece of furniture

Bought Pelham Footstool ex-display at reduced price. Delivery by Wincanton was very good but the fabric was damaged because the upholstered top had been flipped over to pack it against the velcro bands on the base. Silly error by whoever put it in the box. Hence only 4 stars. Sorted quickly and professionally by Ethan in Customer Services. A technician came to us and made it look (almost) perfect. Finding how to get help on the website was a bit clunky - and a bit confusing to deal with IT Help when it was a customer service issue.

4 de julho de 2025
Avaliação não solicitada
logotipo da The Conran Shop

Resposta da The Conran Shop

Hello June, thank you for your kind review, we do apologise for the auto response from the IT Help email and any confusion this may have caused. This has been amended accordingly, so thank you for the feedback on this. Much appreciated, The Conran Shop.

Avaliado com 5 de um total de 5 estrelas

I have never worked with anyone more…

I have never worked with anyone more efficient and kind over email than with Ethan; what an asset he is to the Conran shop, thank you once again!

2 de julho de 2025
Avaliação não solicitada
logotipo da The Conran Shop

Resposta da The Conran Shop

Hello Emily, thank you for your kind words, we are very pleased to hear we have been able to assist you and that you are happy with our service. Much appreciated, The Conran Shop Team.

Avaliado com 4 de um total de 5 estrelas

Thanks for fixing faulty sofa

We bought a sofa from the London showroom 5 years ago. Within 6 months of purchase we found the legs were bending - they tried sending us a couple of new legs but this is a design fault with the way the legs screw into the sofa. We initially did not have a good response from customer service, and were resting the sofa on a log. But after posting on Trustpilot we then were connected with the wonderful Ethan from Conran who arranged for a different type of leg to be fitted which has overcome the fault. We are now very happy with the sofa. Thanks for restoring our faith in Conran and giving us a sofa which will now last for years!

1 de junho de 2025
Avaliação não solicitada
logotipo da The Conran Shop

Resposta da The Conran Shop

Hello Melanie,

We are sorry to see that you are dissatisfied with one of our products. If you could please reach out to our customer service team with your order number, our Management Team will be able to review this for you.

Many thanks, The Conran Shop Team.

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