I paid £27 for a hair product on 2nd December,2025 and I have never received it. I can't contact them at all via their supposed website or FB. I wouldn't give any star only I have to in order to proce... Ver mais
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Veja o que dizem as avaliações
As others have written, I have not received my order which cost £119! I emailed them which bounced back, used their contact form (before their website was taken down) & contacted them on social media.... Ver mais
I ordered a Molton Brown shower gel and a Black Pepper candle as a last-minute birthday gift, and they turned out to be an absolute winner! Both items arrived right on time (phew!) and made the birth... Ver mais
A empresa respondeu
I recently purchased the Milton Brown Coastal Cypress & Sea Fennel aroma reeds from The Courtyard Spa, and I couldn’t be more pleased. The fragrance is absolutely lovely—fresh, soothing, and long... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A warm welcome from the team here at The Courtyard Spa Birmingham, a stones throw away from the incredibly popular Bullring. We're delighted to offer high-end skin care products, bath & shower essentials, as well as home favourites from some of the UK's most popular brands. All orders are picked and packed by us and we're pleased to have built a relatively small customer base of over 30,000, which we're incredibly proud of. The Courtyard Spa began with a small warehouse and two mobile beauticians who shared a passion for delivering expert facial treatments, before evolving into a small and highly regarded independent retailer. With an upcoming move into a fixed clinical environment and expansion in our treatment offering, it represents the next stepping-stone on our own unique little journey. We hope you have time to explore our site or even better, book in for one of our wonderful treatments.
Informações de contato
Bradford Court 123-131 Bradford St, B12 0NS, Birmingham, Reino Unido
- concierge@thecourtyardspa.store
- thecourtyardspa.store
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 11% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
I bought the Neal’s yard Geranium and…
I bought the Neal’s yard Geranium and Orange Shower gel - 200mls. It smells delightful and softens the skin within few days of using it. This shower gel contains over 90% of natural ingredients and comes at great price at Courtyard Spa too!
Really good service
I ordered the Gatineau eye contour cream. It was a very good price and came really quickly and was well packaged. I would definitely shop here again.
Ordered product and it arrived within…
Ordered product and it arrived within timescale. Speedy service provided. No issues at all will definitely order from them again ☺️
Great service.
I ordered some products online from the Courtyard Spa which I couldn’t get anywhere else. Delivery was really speedy and the goods came very carefully wrapped. Would certainly order from them again.
Online purchase of Neals Yard woman’s…
Online purchase of Neals Yard woman’s balance bath foam. Fantastic price, quick delivery, will purchase from you again.
Product just as described
Product just as described, with speedy delivery and emails to keep me informed. I use a specific brand of moisturiser which is not easily found, but the Courtard Spa stocked it at a good price. Recommended, and I’d certainly use the Courtyard Spa again.
The Courtyard Spa website is fantastic…
The Courtyard Spa website is fantastic easy to navigate with a great range of high-quality brands. Their prices are really competitive, and my orders always arrive quickly. Excellent service all round highly recommend!🌻🌻🌻🌻🌻🌻🌻
I ordered 2 x tubs of Davines Oi hair…
I ordered 2 x tubs of Davines Oi hair mask. They both arrived very quickly and I’m happy with them.
Fast delivery
Great price
Great price, great product and great service. Will definitely be using The Courtyard Spa again very soon.
Great price for a luxury item
Great price for a luxury item, shipped quickly with no issues. Excited to gift this for Christmas! Thank you!
Davines This is a Dry Texturizer Spray…
Davines This is a Dry Texturizer Spray - I bought this spray after using a t recently at a salon….it is not only a great product it smells divine! Love it!
Ordered some Germaine De Capuccini face…
Ordered some Germaine De Capuccini face products they are a fabulous product and would recommend the delivery was somewhat delayed but was kept informed
Very pleased with purchase
Very pleased with purchase, quick delivery, would recommend
I’ve been trying to contact
I’ve been trying to contact this company for two weeks to get two more Neals yard hand soaps delivered due to them being broken on arrival…I’ve heard NOTHING!! Can someone please contact me today!!!!!!!
Extremely Dishonest Merchant
I have never dealt with a more dishonest merchant. They shipped my order out late then I only got half my order. I disputed with my card company and they sent an objection and lied about sending the full order. This is horrifying, be careful who you purchase through!
Credit card used without consent!
I tried to order Rasalique cream but needed to confirm my email address.
I had issues with the code being accepted and never confirmed my card details.
Imagine my surprise when my Credit card had been used without any confirmed email or order number!
I'm now having to go through the process of claiming this back as well as cancelling my card!
No one has responded to my email - they clearly don't care!
Suddenly I get information that it's going to be delivered without warning.
Incompetent and rubbish customer service. Don't use them!
Communication shouldn’t be hard even for a small business
Stock levels inaccurate, communication non existent. I had to chase every point of contact to get an update on my order.
Apparently website had oversold and they are waiting for stock (yet the product is still available to purchase on their website and no mention of a delay?)
It’s not hard to send your customer an email saying - sorry there is a delay. Especially when it’s advertised as next day delivery. But I got played the small business tiny violin story.
If you’ve ordered the pca toner from here I’d give up and ask for a refund rather than an update on your order.
Thieves!
Thieves!
I will be writing negative reviews till I got my money back from a thief named Amanda.
In my first order I got an item witch wasn't suitable for my skin. It also had a very short exp date, 11/25 (ordered in September). I emailed them 3 times and asked for a return label - acorrding their policy they accept returns, exchanges etc. But you cannot just send your item back, you need this label. Amanda replied to my 3rd email and gave an address to post it back (meant at my expense and against their policy). My 4 mail was ignored. In the meantime I was so stupid and placed another order. Because I felt ignored and deceived I asked Amanda to cancel my 2nd order. She replied she had cancelled. Till today I have not received a refund for this order and she stopped replying to emails. She just stole £32 from me and she is fine. And I bet I am not the one and only.
This company has no phone number, you can book a treatment via instagram as they claim to be a beauty room!
Wake up people, don't deal with this company, you will get scammed too!
Great Company
Happily recommend this company. Bought some Molton Brown products at a very good price compared with others online. Delivery was very quick and communication throughout was fantastic.
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