Ordered 3 dice sets, of the 3, only one really looked like the picture, and of the other 2, one set lacked color and was mostly clear, and the other had some sand type material on the inside, which wa... Ver mais
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Veja o que dizem as avaliações
I have made multiple purchases from Dice Dungeon over the past year or so, each time Ben has been wonderful and very helpful, all packages were delivered within the delivery timeframe and all items we... Ver mais
Brilliant service from Ben @ Dice Dungeon. Purchased from here several times, always the best quality, packed safely, and shipped quickly. Always a pleasure to deal with. You can tell that they're pur... Ver mais
Great shop and always go above and beyond for their customers. Have bought multiples times from Dice Dungeon and I would highly recommend to anyone else! Even better, they sell pokemon tcg at rrp 👀
Detalhes da empresa
Informações de contato
Leeds, Reino Unido
- contactus@thedicedungeon.co.uk
- thedicedungeon.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor customer service, poor quality control, replacement set incomplete.
Sadly cant recommend. The box the dice came in is nice and good as a display but that's where the good stuff ends.
My dice came with several manufacturing errors, including missing special symbols and a color completely different from what's depicted on the website. When I contacted their support, I was swiftly dismissed and told that they weren't aware of any issues. Only later, when more people complained, did they agree to send a replacement.
Issue here are the replacements only fix the missing special symbols, the color is still way off from what gets promoted on their website. It's closer but still off.
They also only replaced the 7 main dice and not the big, special one, that came with the set, so I basically have a full set of wrong dice and a set of slightly less wrong dice without a matching centerpiece.
So yeah, poor customer service, poor quality control and poor overall product, especially for the rather steep price point. The dice feel like some basic ones I bought for like 10 bucks, and not like a $70 set of collectors dice.
Absolutely horrible. Cant deliver or read.
Absolutely horrible service from these people. I ordered a set of dice for Christmas for my daughter, website said they would be fully launched and shipping by September. I ordered it and only one set showed up. I emailed and they told me its a "pre-order". And I pointed out the website, and their solution was just change the website and "thats too bad".
When it finally came time to shipping the second set SIX MONTHS LATER. I sent them my corrected mailing address, which they INCORRECTLY printed on the shipping label and then when it wasnt delivered they blamed me. They are innocent even though the picture of the label shows the wrong information. I provided verification of my address from the county engineer, the post master, and even showed other mail with the address I provided being delivered YET somehow they are all wrong and these dingles wanted to extort me another 15£ to resend it after THEY made the mistake.
Right from the start, their first response to any issue is cancel the order and refund it. At least 6 times they attempted to cancel the order to avoid actually providing the product I ordered. Today they cancelled the order AFTER i told them to send me the invoice for the rest of the money they want to swindle me out of.
Amazing how EVERYONE else can send me mail without a problem, but these guys print it wrong on the label and thats MY fault. Zero accountability. Zero attempt to rectify. You made the mistake, you pay for correcting it, not pass your responsibility onto the customer because you cant read.
Prompt delivery and good communication.
Prompt delivery and good communication.
Would have been better if the limited edition book being delivered had been given more substantial packaging (minor dent at edge of spine when it arrived).
Was out of stock but...
Asked to send me an email when the book will be back in the stock, few days latter got the email, ordered a book and in two days it has arrived.
Packaged very well with lots of bubble…
Packaged very well with lots of bubble wrap to avoid damaging the product. Shop owner provided good communications as well
Damaged items sent
Damaged items sent, 3 etbs very badly damaged and with half the seal off so unsure what happened, refused a refund even after I offered to send them back as they were. Bad experience
Quick and speedy delivery
Quick and speedy delivery, with an excellent turn around. Thankful for the restock notification that helped me get what I want!
Bubblegum Dice Yay!
Fantastic shop - has an excellent range of TTRPG equipment. The bag of hoarding is as described and got myself other things too. The items were delivered in good condition.
PS: love the bubblegum dice :)
Well packaged, came on time!
Ordered a Japanese Pokemon Battle Partners boosters box - well packaged, delivery came when it said it would, very satisfied :) at a really great price too, £5 cheaper than any other website that was selling it! Will be coming back here :)
Good customer support- There was a mistake made for the…
There was a mistake made for the mystery dice bag not providing one of the dice but after messaging support they delivered a quick and satisfactory response of sending a new mystery bag.
Such a good quality and service
Free shipping wasn't free
Said free shipping for an order over a certain price, but my order was held by postal service because the shipping fee wasn't paid, and I had to pay it myself.

Resposta da The Dice Dungeon
Excellent customer service
Excellent products, description, pricing, customer service (that handled my query and explained matters to me in a professional manner) and delivery. Highly recommended and will use again 👍🏾
Good price and great service
Order not delivered
I ordered this product at the beginning of December for a Christmas present and still have not received my order. It may be really nice but I wouldn't know.

Resposta da The Dice Dungeon
Arrived fast
Arrived fast, I ordered it a few days before Christmas and it arrived a couple of days after which is very fast.
Dice pagoda I ordered seems like good quality, spins well and efficiently and overall I'm pleased with it and no negatives to speak of
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