The Dice Dungeon Avaliações 

411
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Ordered 3 dice sets, of the 3, only one really looked like the picture, and of the other 2, one set lacked color and was mostly clear, and the other had some sand type material on the inside, which wa... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have made multiple purchases from Dice Dungeon over the past year or so, each time Ben has been wonderful and very helpful, all packages were delivered within the delivery timeframe and all items we... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brilliant service from Ben @ Dice Dungeon. Purchased from here several times, always the best quality, packed safely, and shipped quickly. Always a pleasure to deal with. You can tell that they're pur... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great shop and always go above and beyond for their customers. Have bought multiples times from Dice Dungeon and I would highly recommend to anyone else! Even better, they sell pokemon tcg at rrp 👀

Detalhes da empresa


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

411 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 25% das avaliações negativas

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4,6

Todas as avaliações

(411)

72 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Highly recommended

The dice are stunning! The storage roll is really good quality too. My son was delighted with them. Well packaged, quick delivery. 5 star service!!

21 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Great dice.

Great dice. Feel great to roll with, look good on display. The material feels genuine. Arrived on time and in untouched condition. What more can I say? Worth the money.

6 de maio de 2024
Avaliado com 4 de um total de 5 estrelas

Wrong dice sent - apology given and situation resolved well

Revised Review:

Based on the reply below to my initial review, I have amended my review to 4*. Dice Dungeon have acknowledged there were issues with my order, apologised for those issues, and gone out of their way to make things right - I don't think anyone can ask for more than that.I would feel comfortable recommending the service to people on the basis of how this has been resolved and also the experiences of the vast majority who have had a great buying experience with The Dice Dungeon.

Original Review:

Wrong dice were sent initially which was disappointing. I ordered them on a Sunday as I wanted to give them to one of my players the following weekend.

I reported the issue immediately on the Wednesday in the hope that they would be able to expedite a package with the correct dice in time. The team replied over 24 hours later on Thursday evening to say they'd send the dice in Friday's post. It is now a week later from when I reported the issue and I still haven't received the correct dice.

It is a 1* from me as I believe they could have at least sent the replacement dice on next day delivery given it was a mistake on their end, and then I might still have received them on time. I'm sure the dice will be nice when they get here, but I'm afraid I can't recommend this company based on my experience.

28 de abril de 2024
logotipo da The Dice Dungeon

Resposta da The Dice Dungeon

Hi Jonathan,

It is midnight here in the UK but I have just seen your review and wanted to rectify it right away.

First of all I can only apologise for your experience with our service. As hopefully you can see from our other reviews this is out of character for us as we generally pride ourselves on our customer service and ordering experience. That is not an excuse, we have clearly messed up on this order.

What I am going to do is issue a full refund for your order, send the correct set out and add in an extra Bag of Fates metal dice set as a way of an apology.

I will pack it now and post in in tomorrows post to be with you on Friday by 1pm. I will send you an email with the tracking information shortly as soon as I have it.

Apologies again for our mistakes on this order.

Thanks
Ben

Dice Dungeon

Avaliado com 2 de um total de 5 estrelas

Costly metal tin was dented.

Costly metal tin was dented.

7 de abril de 2024
logotipo da The Dice Dungeon

Resposta da The Dice Dungeon

Hi Mr Jones,

I can only apologies that your metal tin was damaged during shipping. Please email us at contactus@thedicedungeon.co.uk and we will happily send you out a replacement :).

Thank you for your order.

Ben
Dice Dungeon

Avaliado com 1 de um total de 5 estrelas

Paid for delivery and it came 2 weeks…

Paid for delivery and it came 2 weeks late. Ps. I emailed you on 11th and by surprise it came 3 days later. I suspect it wasn't Royal mail fault. And I never got any response to my email. Very poor communication. Would not recommend to anyone!!!

6 de março de 2024
logotipo da The Dice Dungeon

Resposta da The Dice Dungeon

Hi,

Thank you for the review and your feedback. I don’t see an email from you regarding your issues with this order so apologies if this was missed by us.

I note that you placed your order on 5th March and was dispatched by us on the same working day to Royal Mail.

Unfortunately on this occasion it appears Royal Mail didn’t scan it into their system until the 12th March and arrived with you on the 14th, 9 days (6 working days) following the order date. This is frustrating for us as it is out of our control once we have dropped it off.

We aim for customers to receive all orders by working day 5 at the latest so I’m sorry to see it arrived 1 day late compared to our website guidance.

Thanks again for the review and I hope our explanation makes sense and your dice were satisfactory.

Ben - Dice Dungeon

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