Everything from ordering to delivery was excellent, great website, easy to use and a fantastic super fast delivery service So it's a wobbly hands up from me Hiccup
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Veja o que dizem as avaliações
They have a good selection of gin especially Whitley neill at a good price. I have used them many times and the delivery is always good and quick. When I had a problem with one bottle missing it was... Ver mais
We buy our supplies of Whitley Neill gin regularly from The Drop Store as they offer excellent value for money with their discounted prices. As our orders are always over £60 we also qualify for free... Ver mais
Excellent range and quality. I have had the good fortune to work with major gin brands on their advertising and marketing and consider myself well experienced across the breadth of brands. Whitley c... Ver mais
Detalhes da empresa
Escrito pela empresa
Online drinks Supplier. Much of our catalogue is focused on exclusive brands that may not be readily available on the High Street or Supermarket. Some of our products have been sourced so well that they are ONLY available through our site.
Informações de contato
Greater London, Reino Unido
- thedropstore.com
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Missing Goods
Missing Goods Alert
Order placed on 01/12/2025 – chased twice with no response. DHL tracking indicates they have not received the goods. It’s been difficult to get any answers from the supplier. This may be a fraudulent site, so please exercise caution.
Fantastic value for money
Fantastic value for money. Delivery did not take as long as I expected reading other reviews. Delivered within a week and a half roughly from ordering. Great range of spirits available. Thank you. Will be ordering again from you in the future. Would recommend.
Communication and quality of service.
Communication issues
A great range of products and competitive pricing but let down by their lack of communication.
This is the second time I’ve been waiting more than 10 days and have had absolutely no communication. Last time I received really curt responses to emails.
Probably worth paying a bit more with Amazon, at least I’ll know what’s happening.
Went over and above
It's rare in this day and age for a company to go over and above to fix an issue, but TheDropStore really did. Ordered some fancy gin for a friend's birthday, a big bottle and a little taster bottle. When I arrived the little bottle was missing. So I contacted TheDropStore and was told it was OOS. I was a bit peeved at the time, as I hadn't been told or refunded the price. But TheDropStore replied and apologised and refunded me for the little bottle. Took a few days, but it happened. I was also told there was a gesture of goodwill en route. And for a few weeks there was no sign of this until last week I had an email from a courrier telling me there was a parcel for me that they couldn't deliver. Of course I thought that this was a scam. But eventually discovered that it was the goodwill gesture from TheDropStore and it was stuck at the courrier depot due to an incomplete address! Long story short, today it arrived and it was over and above what I expected. So thank you The Drop Store. You have redeemed yourselves.
Happy customer
Very happy with the service. This is our first time using Thedropstore and we will be using them again in the future
Excellent value
Placed an order for a few discounted products and a bundle. A couple of the items weren't sent, but customer services forwarded them on quite quickly.
Poor customer service
I have shopped here for many years and was always happy, delivery was always a bit slow but not the end of the world, things have changed. I ordered three bottles of dead mans fingers, after 5 days I emailed as the items hadn't been shipped, I eventually got an email back saying they were waiting for the items from their supplier, how can you sell items you don't even have? No apology, just a cold reply. Eventually received my box of goods after 9 days, opened the box to find 1 bottle short, emailed again to be told they don't have that bottle in stock and will refund it. Again no apology, if I hadn't emailed they wouldn't have told me and kept the money, why couldn't they have told me when I emailed chasing the goods? I won't buy from here again and I think they might be going bump so spend your money here at your risk cuz if they go bump while they have it, you'll lose it.
Still awaiting delivery 3 weeks later!
Still awaiting delivery of my order placed on 21st October! Chased twice with one slow and short response saying I'd have the order last week - nothing received. May be time to claim via the credit card company! Used to be good, now something has changed and they don't seem to care
I ordered three items
I ordered three items, but only two arrived. I emailed to inquire about the missing item, which was still listed as in stock on the website. I was informed that it was actually out of stock, and a refund would be issued. Item still shows as in stock on this date.
I would have preferred to be notified about the item being out of stock in advance, rather than having to follow up myself. Additionally, they deducted the postage cost from my refund.
Improvements are needed in their communication. As a result of this experience, I’m not in a hurry to place another order.
I use the Dropstore fairly regularly…
I use the Dropstore fairly regularly and I always get good value and access to products you won’t easily find elsewhere.
Good value bundles and quick delivery.
Starting buying during Covid when I was shielding
Fantastic service
Amazing products
Introduced me to other drinks,always been a Pernod drinker,have added flavoured gin,flavoured rum and flavoured vodka to my list now.
Great for unusual gifts for my friends.
Have tried other sites but always revert back to The Drop Store
Easy quick no fuss delivery
Easy quick no fuss delivery, well packed and arrived safely thank you!
Customer service
There was a slight error with my order but this was resolved extremely quickly & without any issues
Great Palma violet gin and free shot provided
They stock Palma violet gin (not many places do), and at a great price. They also provided a free 50mL bottle of single malt whiskey. Highly recommend this store :)
Great on line liqueur store
It's a great on line liqueur store but the delivery timeline has reduced a little bit since I became a customer, it's 3 days in my first & second order, but dropped to 5 days on my third order. Emails to the store took 2 days to respond. All order must be at least £50 to qualify for a free delivery so I'd expect a shorter delivery timeframe.
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