The Express Clinic Avaliações 31

Resposta da The Express Clinic

23 de jul. de 2022

Hi Maryam.

Nice to hear from you again and thanks for the pleasant feedback. Glad your trip went well and safe. We would always love to welcome you back again. Thanks

Resposta da The Express Clinic

23 de jul. de 2022

Thanks Punam for the recommendation. Good health.

Resposta da The Express Clinic

23 de jul. de 2022

Thanks Sarah for the kind feedback.

Resposta da The Express Clinic

18 de jul. de 2022

We have dedicated support hours between 9-5pm UK time (BST) and we work through the night to 9pm to focus on getting the results out upto 11pm. I'm sorry that you reached us outside of this and that you had a local browser issue with the registration that was outside of our control but we issued you two new test ID's. I guess that the stress of a flight meant that you were under pressure like many and missed the award winning support our team is happy to provide. I hope we can rectify this misunderstanding given the chance

Resposta da The Express Clinic

18 de jul. de 2022

We welcome feedback whether positive or constructive and while this on this occasion unfortunately it was the later we continue to work hard and strive to provide the fast delivery of a test kit in the UK.
This is enabled through our exclusive partnership with Amazon Prime network and also note that we are servicing a fully accredited testing service at the cheapest price nationally.

For £16.00 including the FREE delivery which was next day after being fulfilled by amazon warehouse you successfully received the kit in good condition and direct to door as per timeline below and also were able to get your test done efficiently and registered quickly online. Finally the results sent to you with a gov verified and doctor signed travel certificate within 2 hours of providing evidence online.

1. Ordered kit on 14 July 2022 at 16:36 from our online store which is nearly always past the cut of time for the days fulfilment for all online stores we are aware of. Especially a free premium delivery service. We do best efforts to get this fulfilled all the way to midnight the same day!

2 Shipment left Amazon facility and was in transit to carrier the following day (15th at 5:56 pm), which was within the SLA of our partners and using the fasted fulfillment service available nationally.
Note: we deliver all over the UK so stock will be sitting sometime at a Amazon fulfilment centre that is close to delivery address or otherwise and very rarely fare away. So 1 day to get this routed is what we have mentioned on our website under shipping information and our T&C's.

3. On the 16th at 1:06 am the package arrived at the final delivery station at Hemel, GB

4. 11:32 am (16th) the package was out for delivery - Hemel, GB

5. 2:12 pm (16th) Delivered to letterbox 20 miles away from last location of package.

6. At 7:28pm (16th) several hours after we delivered the package, you registered the kit and provided evidence of sample

7. At 7:35pm (16th) which was the same day and 7 MINS LATER, we sent you your results directly to your inbox which was a in the form of verified and accredited provider with doc signed travel certificate.

From the above timeline you can see that we take pride in our work and give 100% to service our clients, so that we don't disappoint or leave any of our patients in a difficult situation. I wish to emphasise the processes where by we returned the result within minutes of your action. Our delivery of next day after fulfilment is clear on our site and on nearly all cases the fulfilment is done same day, there will be some rare occasions where an order comes in the later part of the day from our customers where our partner courier are logistically placed from delivery address to make this all turned around in 24 hours.

I hope that you can appreciate this and allow us to service you again in the near future.

The Express Clinic Management

Resposta da The Express Clinic

18 de jul. de 2022

Hi Dipesh. Thanks for the feedback. Much appreciated from our team.

Resposta da The Express Clinic

18 de jul. de 2022

Thanks for your positive feedback Sumeet.
We Shall be sure to pass it on to the wider team, who welcome this and take away satisfaction for their efforts. Our priority to make the booking, ordering, delivery, testing, registration, and result processing flow as easy and efficient as possible for our patients, may not meet expectations sometimes due to our very tight due diligence and public health priorities but we take this attitude in a positive way. Thanks for your feedback.

Resposta da The Express Clinic

8 de jun. de 2022

Hi Brie, Please can you kindly check that you have not made an error in mixing our business up with another as the comments you have provided suggest services that our business does not offer and also we don't transact in USD. our website is theexpressclinic.com.
Can you kindly remove this after you have identified the error. Thanks in advance.

Resposta da The Express Clinic

18 de jul. de 2022

Thanks for your kind feedback

Resposta da The Express Clinic

9 de mai. de 2022

Sorry to hear that you were not happy with the experience and while we unfortunately only get unhappy comments here and not the thousands of happy ones, we certainty don't takes the few lightly.

Since your feedback, we have done our best to reduce as much as possible on the admin activities for retracting personal data and applying changes to already issued certificates.

The work for changing incorrect data provided in the booking form after the test is done, cert issued and data submitted to government bodies is quite a cumbersome process outside of our control.

Our implementation carried out to reduce the impact from any input mistakes by our customer, means we are able to now reduce our admin charges by 50% and also now allow clients to update changes free of charge online all the way up to the appointment start time.

We have always communicated and made transparent our fees within the T&C and also on our booking page before payment. I hope

Resposta da The Express Clinic

30 de mar. de 2022

Hi MH,

This is not expected behavior and not seen before. Please email us details so we can correct this asap. We are government approved test provider and do not 'scam' our patients. We provide testing in clinic and therefore are a face to face service and not a kit supplier. I hope you can give us the opportunity to resolve this issue experienced. Thanks

Resposta da The Express Clinic

8 de jan. de 2022

Hi Mike. One of our key values is to make any cumbersome experiences less overwhelming so glad to hear that yours was straight forward and you received the service as one should expect. Apricate you taking the time to provide valuable feedback.