Long shipping time, over one week to even get a tracking number, and the tracking number is just generated, not in transit. order was placed: Thu, Nov 17, 6:36 PM item was delivered i... Ver mais
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Veja o que dizem as avaliações
I purchased a mug, which came in the expected time frame and well packaged. Now that I can see the mug in person, it seems to be a quality product. For those unaware, the USPO has been slowed by d... Ver mais
A empresa respondeu
I unknowingly ordered the same item twice by mistake. I would have received and paid for both Except Monsterry reached out to me to see if I wanted both orders or if one was done on accident. How m... Ver mais
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I ordered eye glasses and received. Not matching with what they advertised. Totally misrepresented. Want to return and asking refund but they want to negotiate 15% refund. I complaint to my bank. This... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Thegiftio is the one stop shop for unique, creative goods and gifts. You can call it home to thousands of special, extraordinary items, from personalized print on demand products to the ingenious handcrafted creations.
Informações de contato
41 Flatbush Avenue, Floor 1, PMB 803, Brooklyn, NY 11217, US, 11217, Newyork, Estados Unidos
- +1 (866) 785-0996
- sales@thegiftio.com
- thegiftio.com
4,0
Muito Bom
331 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Blatant Copyright Infringement
This company is selling copyrighted material that they have copied without permission! They are not trustworthy at all. Do not support this scam of a business.
23 de março de 2025
Avaliação não solicitada
Resposta da thegiftio.com
Hi Chris Ledden
We recently received a review from you stating that our website is utilizing designs that have been taken from other materials. We take such accusations very seriously and we genuinely want to address this matter promptly and appropriately. However, in order for us to investigate the issue thoroughly, we kindly request your assistance in providing us with more specific information. Thank you for bringing this matter to our attention, and we look forward to your prompt response. Best regards,
Het bestelde voldoet niet
Het bestelde voldoet niet. Zwart besteld, kreeg bruin. Op de afbeelding staat de tekst op de achterkant. Op de geleverde goederen op de voorkant. Weg 84 euro.
20 de março de 2025
Avaliação não solicitada
Resposta da thegiftio.com
Hoi
Het spijt me om te horen over je ervaring met ons. Het klinkt alsof je een frustrerende tijd hebt gehad en we willen er alles aan doen om het goed te maken voor je. Het spijt ons enorm, maar we kunnen je bestelgegevens niet vinden met je naam.
We zouden het specifieke incident graag gedetailleerder met je willen bespreken, zodat we beter kunnen begrijpen wat er is gebeurd en hoe we in de toekomst kunnen verbeteren.
Neem gerust contact met ons op via ons support-e-mailadres.
We streven ernaar om uitstekende klantenservice te bieden en kijken ernaar uit om van je te horen!
I received my order quickly
I received my order quickly, have previously ordered and always have been satisfied.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da thegiftio.com
Hi Damaris
We're so happy to hear you had a positive experience with us. We really value your input, and we look forward to getting to serve you again soon!
Recommendation
I have 0 complaints about my experiences with THEGIFTIO. Would recommend for everyone to try them out.
14 de março de 2025
Avaliação não solicitada
Resposta da thegiftio.com
Hi RICK Dennis
Just wanted to let you know how much your review means to us here. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next order just as positive. Have an amazing day!
Amazing quality and beautiful print
6 de março de 2025
Avaliação não solicitada
Resposta da thegiftio.com
Hi Alicia
With so many great stores to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We look forward to seeing you again soon.
Beyond happy with my purchase
Beyond happy with my purchase, exceeded my expectations 💯 as buying online can be a bit iffy. I’m so happy with this shirt. Thanks
5 de março de 2025
Avaliação não solicitada
Resposta da thegiftio.com
Hi E Smyth
We’re so glad to hear that our products are well-loved!
We’ve been working hard on improving the customer experience and we hope this has been reflected in your experience.
Our team is always trying to make sure customers have a great time shopping on our web store, so we are happy to know that’s what happened for you! We really value your input, and we look forward to getting to serve you again soon!
easy to order and took a few days to…
easy to order and took a few days to receive. Will be ordering again.
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da thegiftio.com
Hi Jess
With so many great stores to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We look forward to seeing you again soon.
Would not order from company
I have been waiting 3 and half weeks for my gift, which was for my husbands 50th birthday present. I have emailed company 3 times and called 4 times and had to leave message. No one has got back to me. I was sent an order code right after i ordered but this doesn't work either? Not sure where or who to go to now.........
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da thegiftio.com
Hi Jane New
We got back to you via email to notify that your order was delivered successfully. We're so sorry that your experience with us fell short of expectations and we hope we see you again soon.
I am still waiting for my T-shirt to…
I am still waiting for my T-shirt to arrive nearly 2 weeks after ordering. The website says uk but it seems the company is US and Vietnam. Not happy
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da thegiftio.com
Hi Kyra
I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you. We are so sorry but we can not find your order information with your name.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via our support email.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
Resposta da thegiftio.com
Hi Nelson Yuen
With so many great stores to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We look forward to seeing you again soon.
Making customers happy is what is important
After much back-and-forth, this company has promised to send a new shirt to cover the one we were not happy with. I will write a wonderful review when the new legible shirt comes in.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da thegiftio.com
Hi Stefani
I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you. We are so sorry but we can not find your order information with your name.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via our support email.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
Unusable size chart, and poor customer service
The shirt size guide on their site, only uses length and width measurements, and the width is measured with the shirt lying flat on the table. How are you supposed to know how those shirts are going to fit you. They don’t tell you to lay a shirt flat that you already own and measure it, They just show a body diagram, implying that you should measure across your body and then down your body, but that size will never fit you if you measure it that way. Since their size chart was to blame, for not having clear enough directions, I called to do a return or exchange and I was told that an exchange would still cost me. I believe it was 50% of the original price plus shipping. And I forget the specifics, but a return was also going to end up costing me some amount, I was not going to get all of my money back. I would never do business with this company again, or any other company that does not use standard, or at least more helpful, sizing.
30 de dezembro de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Steve Tesch
Thank you for your feedback highlighting where we can do better. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally.
We hope to welcome you back again soon!
Was a little doubtful but it was all ok
Read the mixed reviews and was a little doubtful but other than shipping going past Christmas (which I suspected may happen anyhow) I am really pleased.
Good price and email contact.
Shipping info didn’t track but an email to ascendia sorted that.
If you are looking to purchase and ship to UK allow 3 weeks is my advice.
Thanks again for the item
19 de dezembro de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Ralph Delbridge
Thanks for your review! We're so happy to hear that the product has met your expectations.
We love hearing from our customers, and we’re always looking for ways to improve our products.
We've passed your feedback about the quality to our product team – they’ll be thrilled that they were able to make an impact in your shopping experience!
Nice quality and shipped quickly …
Nice quality and shipped quickly Very pleased
3 de janeiro de 2025
Avaliação não solicitada
Resposta da thegiftio.com
Hi ROBERT BELK
Thank you for the glowing 5-star review! We're delighted that our product and shipping time were exceptional. Customer satisfaction is our top priority, and we're grateful for your trust in us. We appreciate your support and look forward to serving you with more high-quality products and swift shipping!
Absolutely disgusting
Absolutely disgusting.
Order a Christmas gift over 3 weeks ago still haven't received it.
Gave me a tracking number but Royal Mail never received the item, sent countless emails to customer service and they haven't bothered to update me with what has happened to the parcel, offered a replacement or even offered my money back.
Do not use!!!!!
Waste of time and money
2 de janeiro de 2025
Avaliação não solicitada
Resposta da thegiftio.com
Hi Jade Roberts
I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you. We are so sorry but we can not find your order information with your name.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via our support email.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
Awesome job
Awesome job! Fast shipping! Will buy from again!
23 de dezembro de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Jennifer
We’re so glad to hear that our products are well-loved!
We’ve been working hard on improving the customer experience and we hope this has been reflected in your experience.
We really value your input, and we look forward to getting to serve you again soon!
I was very pleased with the quality of…
I was very pleased with the quality of the shirts. They were as advertised. I received them in perfect time. Im so happy and can't wait to gift them to my family. I know they will be blown away by the amazing design.
I would definitely recommend this company. I will be shopping for my next purchase with them.
24 de dezembro de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Denice Leone
Just wanted to let you know how much your review means to us here. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next order just as positive. Have an amazing day!
This is a nasty little scam.
This is a nasty little scam.
They take your money and confirm your order….ans that’s it. You don’t get your item, and their email addresses are either unmonitored, or they simply don’t reply.
If you read this and you placed an order, don’t waste your time. Contact your card company straightaway and als them to charge back the amount.
AVOID, AVOID, AVOID
Are you guys serious? An AI generated response? Pathetic.
Why don’t you answer emailed queries instead, instead of ignoring every single request for an update? Just a thought, scammers.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Riot Platform
I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you. We are so sorry but we can not find your order information with your name.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
Not what was shown on the website
The photo of the jumper i ordered implied the object (Cherries) were glittery/sparkly. When arrived the cherries were just badly painted. very dull.
20 de dezembro de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Matt Stapleton
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We have contacted to you via email for the solution. We would love to make things right if you give us another chance.
Well made
Shirt arrived on time. Is well made and exactly what I expected.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Rochelle
Thank you for the amazing 5-star review! We're thrilled to hear that our products met your expectations. Your satisfaction is our ultimate goal, and we're grateful for your support. We can't wait to welcome you back for another outstanding experience!
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