Long shipping time, over one week to even get a tracking number, and the tracking number is just generated, not in transit. order was placed: Thu, Nov 17, 6:36 PM item was delivered i... Ver mais
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Veja o que dizem as avaliações
I purchased a mug, which came in the expected time frame and well packaged. Now that I can see the mug in person, it seems to be a quality product. For those unaware, the USPO has been slowed by d... Ver mais
A empresa respondeu
I unknowingly ordered the same item twice by mistake. I would have received and paid for both Except Monsterry reached out to me to see if I wanted both orders or if one was done on accident. How m... Ver mais
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I ordered eye glasses and received. Not matching with what they advertised. Totally misrepresented. Want to return and asking refund but they want to negotiate 15% refund. I complaint to my bank. This... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Thegiftio is the one stop shop for unique, creative goods and gifts. You can call it home to thousands of special, extraordinary items, from personalized print on demand products to the ingenious handcrafted creations.
Informações de contato
41 Flatbush Avenue, Floor 1, PMB 803, Brooklyn, NY 11217, US, 11217, Newyork, Estados Unidos
- +1 (866) 785-0996
- sales@thegiftio.com
- thegiftio.com
4,0
Muito Bom
331 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered a hat on May 10
I ordered a hat on May 10, 2024. When I try to track it on their order tracking system the page does not exist.
I have emailed them and have not got a response. I call and after one ring the phone picks up and ask you to leave a message. I left message and have not heard from them. Very bad customer service!!
23 de maio de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Armando
Thanks so much for sharing your experience with us. We're so sorry that your experience with us fell short of expectations. After checking, your order was delivered successfully.
We're pleased we were able to make things better and we hope we see you again soon.
Sincerely,
Very soft shirt
Very soft shirt, arrived timely, and made a nice gift
14 de maio de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Vicki Johnson,
We are overjoyed by your 5-star review! Your satisfaction is our utmost priority, and we're thrilled to hear that we delivered on that. Thank you for your support and for choosing us. We can't wait to serve you again soon!
Took exactly the delivery time they…
Took exactly the delivery time they promised
19 de abril de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Tiger Roque
We're jumping for joy because of your 5-star review! Thank you for your kind words about our shipping time. We aim to deliver orders promptly. Your support and satisfaction keep us going, and we can't wait to provide you with more exceptional experiences!
This was not the best experience The…
This was not the best experience The delivery was delayed didn’t arrive on time. The image was not what I saw.
15 de abril de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Joseline Lopez
I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you. We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via email at sales@thegiftio.com. We’re committed to providing excellent customer service and are looking forward to hearing from you!
The purchase took many weeks to arrive
The purchase took many weeks to arrive, disappointing.
10 de março de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Robert Galler
Thank you for letting us know about this. Your feedback helps us do better. We really value your input, and we look forward to getting to serve you again soon!
Nice shirts with a great message .
Nice shirts with a great message .
Not cheap including shipping but not too high.
Hope the initial appear to be really good quality last a bit in terms of toughness and color.
1 de abril de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Guy neff
Thank you for your kind words about our product. We aim to provide the best quality, and we're thrilled to have succeeded. Your support and satisfaction are what keep us going!
Will never use this company again
Will never use this company again. Very poor quality product & a hassle.
11 de abril de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Mazie
We are so sorry but we can not find your order information with your name. We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via email at sales@thegiftio.com.
Sincerely,
Terrible Print
T shirt material was good, not a blend as some companies sell, but the choice of print color was awful. The yellow print on a white shirt makes its practically invisible. I won't be wearing in public.
30 de março de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Elizabeth Hayduk
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We have contacted to you via email for the solution. We would love to make things right if you give us another chance.
Better late than never.…
The shirt arrived too late for this year's Oscars but in plenty of time for next year's.
27 de março de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Ann,
Thanks so much for sharing your experience with us. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.
We will make things better and we hope we see you again soon.
I ordered my shirt and cannot get an…
I ordered my shirt and cannot get an update on my order. I have called and sent several email asking for an update. NEVER got a response.
UNACCEPTABLE
17 de março de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Kim
I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Because we can not find your order number only with the name Kim, please reach out via email at sales@thegiftio.com.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
Got exactly what I ordered.
25 de março de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi G Hatfield,
Thank you for the fantastic 5-star review! We take pride in offering high-quality products, and your satisfaction means the world to us. Your support is greatly appreciated!
Great product and fun too
Great product and fun too! Thanks
26 de março de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Patrick,
We're grateful that you enjoyed our product. Providing a positive experience is what we strive for, and we're thrilled to have achieved that. Your support is greatly appreciated, and we can't wait to impress you even more next time!
Best Product Made
The items are exceptionally detailed and very beautiful.
22 de março de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Ms C,
We're overjoyed that our product met your expectations. It means a lot to us that you enjoyed it. We appreciate your trust in us and look forward to serving you with more remarkable products!
Ordered poster weeks ago, where is it.
Ordered poster weeks ago
23 de fevereiro de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi VAL,
I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via email at sales@thegiftio.com.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
No communication at all on my purchase but money has been taken!
I ordered and paid for a sweat shirt from this company on 18th February and to date (1st March) in spite of them pocketing £34.15 of my money immediately, I've had no communication from them, I have sent a message through their website emailed them 3 times, which has been returned to my email address (server not found) and have had no joy at all trying to phone them, I understand the item will take some time to arrive, but I would like an approximate date of dispatch at least! Very frustrated customer!!!
1 de março de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Janice Butcher
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We have contacted to you via email for the solution. We would love to make things right if you give us another chance.
Sincerely,
I ordered a necklace for my daughter on…
I ordered a necklace for my daughter on Jan 26, it’s now feb 12th and still nothin, I’ve called about 20 times and left them a voicemail since that’s all you can do, still haven’t had anyone call me back. I’ve emailed them numerous times with no response. I’ve checked my spam and all so they can’t say they’ve emailed me or called me back. Terrible service DO NOT USE THESE PEOPLE
26 de janeiro de 2024
Avaliação não solicitada
Ordering was a breeze
Ordering was a breeze. The images were unique and captivating. As soon as I got my hoodie, I was so impressed that I ordered another one for a friend as a Christmas gift the very next day. Thank you, guys. Wishing you loads of success ahead!
9 de janeiro de 2024
Avaliação não solicitada
Resposta da thegiftio.com
Hi Kristine S
We’re so glad to hear that our products are well-loved! We’ve been working hard on improving the customer experience and we hope this has been reflected in your experience.
Our team is always trying to make sure customers have a great time shopping on our web store, so we are happy to know that’s what happened for you! We really value your input, and we look forward to getting to serve you again soon!
Don't try to call. They will not answer just a recording
I ordered a tumbler on Dec 22nd. It is Jan 3rd it still has not shipped. The company will not call me back or give a y updates on my order. I am still trying to get in touch with them. Save yourself from the drama. Just don't order from these people.
22 de dezembro de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Rodney Mize
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
We have contacted to you via email for the solution. We would love to make things right if you give us another chance.
I bought a mug advertised on thegiftio…
I bought a mug advertised on thegiftio website for an Christmas present. Literally white printing on a black mug. The mug arrived looking used, printing smudged and faded, and the picture was not visible. You had to hold up a flash light to see it. Definitely a sketchy outfit due to their return policy and QA practices. Read the reviews and do not order. Note I have emailed them trying to get a refund.
30 de dezembro de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Mary,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We have contacted to you via email for the solution. We would love to make things right if you give us another chance.
My mom ordered me a hat for Christmas
My mom ordered me a hat for Christmas. To this date we have received nothing and not even tracking details. I'm very dissatisfied with this company, as they do not follow through after payment has been received. I would give this place 0 stars if it were available to me. Buyer beware of this web site.
18 de dezembro de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Brian
I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
Because we can not find your order information with only your name. Please feel free to reach out via email at sales@thegiftio.com.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
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