Long shipping time, over one week to even get a tracking number, and the tracking number is just generated, not in transit. order was placed: Thu, Nov 17, 6:36 PM item was delivered i... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I purchased a mug, which came in the expected time frame and well packaged. Now that I can see the mug in person, it seems to be a quality product. For those unaware, the USPO has been slowed by d... Ver mais
A empresa respondeu
I unknowingly ordered the same item twice by mistake. I would have received and paid for both Except Monsterry reached out to me to see if I wanted both orders or if one was done on accident. How m... Ver mais
A empresa respondeu
I ordered eye glasses and received. Not matching with what they advertised. Totally misrepresented. Want to return and asking refund but they want to negotiate 15% refund. I complaint to my bank. This... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Thegiftio is the one stop shop for unique, creative goods and gifts. You can call it home to thousands of special, extraordinary items, from personalized print on demand products to the ingenious handcrafted creations.
Informações de contato
41 Flatbush Avenue, Floor 1, PMB 803, Brooklyn, NY 11217, US, 11217, Newyork, Estados Unidos
- +1 (866) 785-0996
- sales@thegiftio.com
- thegiftio.com
4,0
Muito Bom
331 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Defection on shirt
Ordered 2 shirts. One was ok,the other has the lettering peeling off. Never worn. Contacted them,received an email in response that ticket was opened. Nothing since. Uncertain of exactly date but several weeks ago. Also unable to track order.
30 de maio de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Mary
I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
Unfortunately, we can not find your order number with your name, Please feel free to reach out via email at support@thegiftio.com.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
I placed my order over 3 weeks ago and…
I placed my order over 3 weeks ago and just sent my 2nd request for my order status with no answer obviously being ignored.
I wouldnt recommend ordering anything because you have no idea when or if it will be sent. Once you've paid they really dont value their customers
16 de junho de 2023
Avaliação não solicitada
I WOULD LIKE A REFUND
I placed an order on May 30th. Finally received tracking number on June 8. The tracking info states that a label was created but that USPS does not have the actual package yet. I gave it a couple more days and requested an update. I was told that the product had shipped even though USPS still says that they haven't received it. I've been asking for updated information and a reason why the product hasn't been shipped. I've received an apology but nothing has changed. I'm now in the process of requesting the cancellation of the order and a refund. I have a feeling that I'm out almost $100...
UPDATE: The company finally responded and provided updated tracking info. I received the product 3 days later and it was perfect! The company also provided a 15% discount if I choose to order from them again. So while I was not thrilled with the length of time it took to get a satisfactory response and my product, I am very pleased with the overall outcome. Changing my review to 4 stars.
29 de maio de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Lauren
We apologize for the delay in shipping your order and any inconvenience this has caused. We understand that you were expecting to receive your order as soon as possible.
Your reviews are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally.
We hope to welcome you back again soon!
SCAM COMPANY STEALS…
This is a SCAM COMPANY that STEALS artists' designs from other print on demand websites and sells them as their own. Do NOT buy from them. SHUT THIS WEBSITE DOWN!! REPORT ALL STOLEN DESIGNS!!
RE: In regards to you responding to this message, I HAVE emailed you several times about your company stealing designs from other print on demand sites and all you do is remove them from the website. There is NOWHERE on your site for artists to upload THEIR designs. Why? Because all designs are STOLEN. This is COPYRIGHT INFRINGEMENT and your website can be taken down for this! STOP STEALING DESIGNS AND MONEY FROM THE TRUE ARTISTS!! SCAM COMPANY!!!!!!!!!
17 de maio de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Kim Amos,
We recently received a message from you stating that our website is utilizing designs that have been taken from other print-on-demand websites. We take such accusations very seriously and we genuinely want to address this matter promptly and appropriately.
However, in order for us to investigate the issue thoroughly, we kindly request your assistance in providing us with more specific information.
Please do not hesitate to reach out to us via sales@thegiftio.com.
Thank you for bringing this matter to our attention, and we look forward to your prompt response.
Best regards,
Just received a great tshirt
Just received a great tshirt. I placed my order, then my heart sunk after reading a bunch of bad reviews, but no worries. Recieved my item just over 2 weeks after placing order. There seems to be no real tracking setup here, but you can read the ETA time guide and it makes sense depending on item and destination location. I would order again.
15 de maio de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Brendan Kenty
It’s an honor that you decided to give us a try and we are so pleased to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. We look forward to seeing you again soon.
Don't order from here
I was wanting to order a shirt but these reviews are not worth buying
14 de maio de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Dear Holly Brooks,
Thank you for reaching out to us and bringing your concerns to our attention. We apologize for any inconvenience you may have experienced while reading the reviews.
We understand that the negative reviews you came across may have raised doubts about the quality of our products. However, we would like to assure you that the reviews do not reflect the overall satisfaction of our customers. Our team takes customer feedback seriously and we constantly strive to improve our services.
It appears that there may have been a shipping problem in the past, which resulted in some negative experiences. We want to assure you that we have been actively working to address these issues and enhance our shipping processes. Customer satisfaction is our top priority, and we are dedicated to ensuring a seamless shopping experience for all our customers.
We would be more than happy to assist you with your shirt order and address any concerns or questions you may have. If you decide to proceed with your purchase, please let us know and we will ensure that your order is handled with utmost care and attention.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. Should you have any further queries or require assistance, please do not hesitate to contact our customer support team. We are here to help.
Thank you for considering our products, and we hope to have the opportunity to serve you soon.
I ordered a shirt for my grandson on…
I ordered a shirt for my grandson on April 18 for his birthday. His birthday is May 4 . I have not received any shipping information as of April 29. My credit card has been charged. Called & left message, no call back. Emailed as well, no response. Would like the shirt ASAP or price refunded. Very disappointed !!!!
29 de abril de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Catherine Lerena Moran
I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
Unfortunately, we can not find your order number with your provided name, please feel free to reach out via email at sales@thegiftio.com to discuss more.
Sincerely,
Thieving a$$holes stole my jewelry…
Thieving a$$holes stole my jewelry message card design and pass it off as their own. Bottom feeding scum suckers. See ya in court.
31 de março de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi
It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via email at sales@thegiftio.com.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
I ordered 2 shirts almost 3weeks ago…
I ordered 2 shirts almost 3weeks ago have not recieved anything tried to email them I have no number. They said they recieved my money and nothing yet.i can't even get a phone number or a response back. You have responded back to others but not me yet. I need to know what's going on please. They were birthday presents.
19 de março de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Roxanne Torres,
I'm so sorry that you had a negative experience with our product and service.
It was an uncommon instance and we’ll do better in the future. We have contacted to you via email for the solution. We would love to make things right if you give us another chance.
ordered online, stinks of e-commerce fraud
ordered two shirts online. 12 days later, I see nothing but an email stating that they have processed the order(I already knew this because they have full payment 12 days ago). I should have been more aware but this stinks of offshore fraud.
16 de março de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Tim,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Your order has been shipped and We have contacted to you via email for the solution. We would love to make things right if you give us another chance.
Sincerely,
I ordered before I read the reviews
I ordered before I read the reviews, and I got nervous. I sent an email asking them if they received my order. They responded right away and assured me my order has been received and being processed.
I received my order a week later. My hoodie is great quality, the picture is vinyl and is pretty thick. I am very happy with my purchase and will shop here again. Thank you. Nebraska girl
14 de março de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi April
Thank you for your review, we’re so glad to hear that you enjoyed the product and found our support staff helpful.
We really value your input, and we look forward to getting to serve you again soon!
I ordered a T-shirt( ID-cplAl6RFf )from…
I ordered a T-shirt( ID-cplAl6RFf )from U guys on March 8th, 2023. Still No package received. I called & got voice recording with NO Call Back? Tried 2nd phone...Voice Recording & No call back.
8 de março de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Robert
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We have contacted to you via email. We would love to make things right if you give us another chance.
I needed to change my order
I needed to order a size up and emailed them to see if that would be possible. I got immediate assistance. My order was updated and they were very nice.
4 de março de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Misty,
With so many great stores to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression.
Our team is always trying to make sure customers have a great time shopping on our store, so we are happy to know that’s what happened for you!
We look forward to seeing you again soon.
I order one T-Shirt 02/20/2023 and…
I order one T-Shirt 02/20/2023 and NEVER received it I call the number got a voice message never got a call back have not received my shirt
20 de fevereiro de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Martin
I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
After checking, your order was delivered on Mar 04. We’re committed to providing excellent customer service and are looking forward to hearing from you!
Great customer service.
1 de março de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Wendy Woosley,
Just wanted to let you know how much your review means to us here. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it.
Thanks again, and we hope to make your next order just as positive. Have an amazing day!
Scam company
I ordered a tshirt that said, "in stock", ships from USA. I never received an email with shipping information. I have emailed customer service twice and received vague responses. This is a scam!!!
21 de fevereiro de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Brenda Wilson
We’re sorry your experience didn’t match your expectations.
Your order was placed on Feb 21 and it has left the warehouse, it is still in our time frame for the delivery time. Please allow a few days for the tracking to be updated.
Sincerely,
I was in search of a certain shirt
I was in search of a certain shirt. You had one which I ordered. The process was quick, I asked questions got answers and the shirt was delivered in a timely manner.
17 de fevereiro de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Richard
With so many great stores to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We look forward to seeing you again soon.
Zero stars all around :-(
I would give them zero stars if I could. It took almost a month to receive one shirt. They never sent a shipping confirmation as they claim they will do. I emailed them, and they sent me a vague answer. So then I went to another website and ordered a replica from a different company. Theirs showed up in a few days, and the artwork was bright and crisp. Meanwhile, when the shirt from TheGiftio finally did show up, the colors were muddled, and the lines were blurry. I will never buy from this company again. And of course there’s no refunds, so I basically threw away $30.
14 de fevereiro de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Lauren
I’m sorry to hear about your experience with us.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via email at sales@thegiftio.com.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
Resposta da thegiftio.com
Hi Chris
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out via email at sales@thegiftio.com. We’re committed to providing excellent customer service and are looking forward to hearing from you!
Have been waiting over a week and still…
Have been waiting over a week and still no sign of it being shipped. Sent an email with no response. Update. Still haven't heard anything. Don't fall for this scam. Update. 2/13/23 I finally received my order. It took 15 days for shipping one t-shirt that was listed as "in stock". It only took a couple emails and this review to get anything done. You may get your order you may not. Who knows?
28 de janeiro de 2023
Avaliação não solicitada
Resposta da thegiftio.com
Hi Christian
I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
Please feel free to reach out via email at sales@thegiftio.com and we will check it for further details for you.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.