The Golf Ball Guys Avaliações 

304
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My golf balls were not of standard I expected, but the guys have been fantastic and made up for this. I have ordered before and will continue to in future. Any negative reviews on here do not refle... Ver mais

Avaliado com 3 de um total de 5 estrelas

The balls received were of very different condition. Some very good and some poor like they had been in the bottom of a lake for a couple of years and gone yellow which would be fine if I’d bought poo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

These are my Go To guys for used golf balls. Their consistency and customer service is much better than some others. My last order had an error, and within 24 hrs, the correct balls arrived on my d... Ver mais

Avaliado com 5 de um total de 5 estrelas

Quality golf balls at a reasonable price. The mint condition ones are the ball of choice. No marks ( other than logos). Delivery was quick. I'll be using these Guys again.

Detalhes da empresa

  1. Loja de artigos para golfe

Escrito pela empresa

TheGolfBallGuys is you're one stop shop for quality washed and graded golf balls. Same day dispatch and rapid delivery options available.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

304 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,6

Todas as avaliações

(304)

19 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Scuffed Balls. Terrible Service

Golf balls ordered were 'Mint' condition. Almost all of them arrived scuffed. Used them as normal.

I didn’t want to return balls that as they had been used. If you state MINT, ensure you send MINT condition balls. And don’t get your knickers in a twist and ChatGPT a quirky response 😂

Stick to Premier Lake Balls or Golf Ball God.

Take the feedback and the criticism on the chin. You keep talking about the one ball I sent an example of. Did you want 12 pictures of all 12 balls? Grade B at best. Learn how to grade properly as it’s the foundation of your business. And please do ‘warn’ the other businesses mentioned about me, been using them both for a while and will continue to do so.

I said I’d remove the review as I was happy for you to rectify the issue. You did want to. No one demanded anything. Nature of business when someone mis-sells you something, normally a goodwill gesture is offered. But your first email was just excuses.

1 de julho de 2026
Avaliação não solicitada
logotipo da The Golf Ball Guys

Resposta da The Golf Ball Guys

Please don't accuse us of being scammers, fraudulent or a counterfeit businesses.
Our reviews and very easy returns policy (that nobody has actually used yet) are a testament that we offer a great product and customer service.
We are one of the biggest selling hand golf ball sellers in the UK supplying a great product to tens of thousands of happy customers per year.

For clarity again, the product purchased was Mint/Grade A, not Mint-only.
This product is clearly described on our website as a mixture of both grades.
You contacted us claiming that almost all of the balls were chipped. When we asked for photos so we could assess the issue, the only image received showed a single golf ball with a minor cosmetic mark. If the golf balls were generally outside our grading description, we can discuss a solution but you went straight in with "send me another order plus extras or I'll leave a review" which doesn't sit well with me.
As with every customer, we explained that we offer a 30 day no quibble returns policy and were happy to get them collected for free and give you a full refund.
You later informed us that you couldn't return the golf balls because they had already been used/lost.
We always do our best to resolve genuine issues and would have welcomed the opportunity to do so here but you were demanding a new order, plus extras without any evidence that the order was outside our grading description. There isn't a company in the country that would do that so I'm not sure why you expected us to do that.
We have a very simple returns policy if you're not happy with your order.
Contact us, we will get them collected FREE of charge with Royal mail at a convenient time for you, as soon as they are delivered back to our door we give you a FULL refund including postage.
Demanding a new order plus extras and threatening us with a negative review after you've already lost the original order isn't fair.

Avaliado com 5 de um total de 5 estrelas

Quality golf balls

Quality golf balls at a reasonable price. The mint condition ones are the ball of choice. No marks ( other than logos).
Delivery was quick. I'll be using these Guys again.

9 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No response from customer service

Placed an order and my old address was still registered. The website gives you a couple of minutes to amend your order and information which i did. I then emailed them to confirm if the address had been changed and received no response. The next day i received an email saying my order was on the way and I noticed the address was still wrong so I emailed them again to ask if they could change the shipping label before the courier collects the parcel and once again no response. My parcel has now gone missing at my old property and nobody even bothered to reach out. Also paid for next day delivery and my order was delivered 3 days after. Customer service team seem not to exist. Bought from them before and had no issue with the balls.

22 de maio de 2026
Avaliação não solicitada
logotipo da The Golf Ball Guys

Resposta da The Golf Ball Guys

I tried calling you this morning to discuss this and hopefully resolve the issue.

Having reviewed the order, I can see that it was placed on Thursday 21st at 11:24am, shortly before our same-day dispatch cut-off time. The original delivery address entered on the order was then amended a few minutes later. The address was updated correctly within our order system; however, for a reason we are currently investigating, the updated address did not transfer to the courier system that generates the shipping labels. This is not something we have encountered before.

You also emailed us regarding the address change. When we checked the order, the amended address was already showing correctly in our system. We then received a further email from you at 5:40pm on Friday 22nd asking us to confirm the address had been updated. Unfortunately, this was received after we had closed for the Bank Holiday weekend and was not picked up until Tuesday 26th when we reopened.

In the meantime, the parcel had already been dispatched and was delivered on Sunday 24th. As the order was sent on Thursday and you selected our 1–2 working day delivery service, the delivery fell within the expected delivery timeframe.

We have not received any correspondence from you since delivery advising that the parcel had not been received. Following the Bank Holiday weekend, we were working through a particularly high volume of orders and enquiries. When reviewing the order, the tracking information showed the parcel as successfully delivered, so there was nothing to indicate a delivery issue at that stage.

We appreciate that this situation has been frustrating and apologise for the inconvenience caused. We are currently investigating why the address update did not transfer to the courier system so we can prevent this from happening again.

If you would like to discuss the matter further, please feel free to contact us on our phone line, which is available Monday to Friday, 8:00am–4:30pm.
Kind regards,
Ash
The Golf Ball Guys

Avaliado com 5 de um total de 5 estrelas

My golf balls were not of standard I…

My golf balls were not of standard I expected, but the guys have been fantastic and made up for this.
I have ordered before and will continue to in future. Any negative reviews on here do not reflect accurately on how helpful these folks are.
Thank you Ash and appreciate your help 👍

8 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Incredible service

Incredible service! I needed a particular ball that I could use regularly, and they had it sorted for me effortlessly. Placed my order on Monday morning, and by Tuesday afternoon, it was already delivered. Their efficiency left me delighted!

24 de janeiro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The balls received were of very…

The balls received were of very different condition. Some very good and some poor like they had been in the bottom of a lake for a couple of years and gone yellow which would be fine if I’d bought poor condition balls. I was giving these guys a try as heard they were local but I think I’ll go back to previous supplier who seem to be more consistent in grade if the balls.

30 de dezembro de 2025
Avaliação não solicitada
logotipo da The Golf Ball Guys

Resposta da The Golf Ball Guys

Hi Anthony,
I'll start this reply by saying I've searched our orders and we haven't had an order from an "Anthony Jones" in the last 12 months? So it might be worth doubling checking you've got the correct company?
If the order is under a different name and you actually did order from us then I don't understand why people leave reviews like this without contacting the company first. If you have an issue we will always do our best to sort you out. If we don't then you're well in your rights to leave a review but at least give a company a chance first.
We have a no hassle 30 days return policy if you're not happy with your order. We would get them collected with Royal Mail at a convenient time and give you a full refund when they get back to us.

Avaliado com 5 de um total de 5 estrelas

These are my Go To guys for used golf…

These are my Go To guys for used golf balls. Their consistency and customer service is much better than some others.

My last order had an error, and within 24 hrs, the correct balls arrived on my doorstep, no questions asked - First Class TGBguys ❤️

21 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic online shop

Fantastic online shop, easy to navigate. Delivery on time and had one slight issue which was resolved so quickly and professionally. Will definitely be using these again!

22 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely Faultless – Won’t Buy New Balls Again

I ordered 48 mint TP5x balls and honestly couldn’t believe how perfect everything was. I usually only buy new balls, but my new course is on clay and heavy in winter, which means I lose a lot of balls—even from the fairway. I thought I’d give these guys a try and I’m so glad I did.
The whole process was faultless: free and super-fast delivery, the balls were in mint condition, and they even included some free tees.
I’m absolutely gobsmacked at the quality and value—I genuinely can’t see myself buying new balls again. Brilliant service, brilliant product. Highly recommended!

16 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

These guys are amazing

These guys are amazing! wanted specific a ball as i am currently trying to find a ball i will use all the time which they arranged for me no problem.

Ordered Monday morning and was with me Tuesday Afternoon couldn't be happier with there service!

16 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding delivery

Ordered Thursday pm - delivered Saturday lunchtime. Outstanding. All balls met/exceeded the stated criteria for Mint //A+, and only 2 of the 24 ordered have logos. They may not be the very latest model, but they play just as well for me...

29 de agosto de 2025
Avaliação não solicitada

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