The Hay Shed Avaliações 

297
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’ve bought hay from here a handful of times now including treats and forage and have always been pleased. Most recently I’ve bought their Timothy/Rye Grass blend and just their Rye Grass Hay. I find... Ver mais

Avaliado com 5 de um total de 5 estrelas

Yet again, fresh, crunchy green wheat hay. I have now subscribed as the rabbits have munched through several boxes. Always speedy delivery too, and updates throughout the whole process.

Avaliado com 5 de um total de 5 estrelas

I have been ordering on subscription for my rabbits for over a year now after using another subscription I find these are easier to use. They give you a notification that the subscription will be c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our guinea pigs love this hay and never had any issues with the quality. We've tried a few products until finding the best one for them and quantity and now have them on subscription. The website is e... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Pet Shop

Escrito pela empresa

Welcome to The Hay Shed! We have been producing the greenest grass for decades, which has been perfectly prepared for your pets. We grow, mow, dry and pack our premium hay, all from our family farm based in Northumberland. Great care is taken at every stage to ensure unbeatable quality and nutrient-dense hay for your small pets.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

297 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(297)

120 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

I've reviewed three stars not one because...

I've reviewed three stars not one, because my bunnies love the Green wheat hay. HOWEVER, despite my communications with the company a few weeks ago, The Hay Shed are still selling boxes of so-called Super Forage with large chunks of apple and carrot. Rabbits should only be be fed small portions of dried fruit as a treat. This Super Forage is equivalent to a human Superhealthy box of Broccoli -mixed with Mars Bars. What do you think your kids would scoff enthusiastically?? The serious difference here is that an over rich diet can be deadly for rabbits. Their diet should be 80% hay. Rabbits will selectively eat the yummy stuff and not eat enough hay which (in a short period of time) could cause obesity, gut problems and most seriously, stasis. Dental and gut problems are very common problems from not eating enough hay. A lot of inexperienced rabbit owners/guardians are not aware of this. I have 20 years experience of having free roaming rabbits and am a trustee of a registered rescue charity.

7 de julho de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

Good afternoon Jane,
Thank you for taking the time to leave a review regarding our hay and the superfood forage. We are disappointed that you felt the need to leave a review regarding our Superfood Forage, as we have already gratefully taken your previous feedback on board through private emails and are in the process of modifying our forage range with veterinary advice.
New product development takes time, and we are hoping to launch this updated range in the coming weeks.
We are thankful for your feedback, but upset that you have felt the need to leave a negative review despite already working with you on this.
Kind regards,
The Hay Shed Team

Avaliado com 5 de um total de 5 estrelas

Great for fussy bunnies

The bunnies are really fussy when it comes to hay, but they both love the hay from The Hay Shed and delivery is always really quick. I know I can order just before running out and the hay will be delivered in the next day or two.

27 de junho de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

So lovely to read this great review from you, Steph! Thank you for taking the time!

Avaliado com 5 de um total de 5 estrelas

The hay shed is second to none in our…

The hay shed is second to none in our opinion here @the_bunnny_w4rren
We’ve tried a fair few hay companies in the past but “nooothing compares to youuuu”
Everything from the selection of hays right down to the cronch is the best!
Try it for yourselves if you don’t believe us!
You will NOT be disappointed!
Sooo difficult to pick a favourite as they all go down so well. 💯
Keep doing what you’re doing guys & gals! 👏🏽
From the hoppiest bunch of floofs!
Obi 🖤 Leia 🤍 chewie 🤎 binky 🩶

28 de junho de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

Thank you for leaving such a sweet review! Always delighted to hear how much your floofs love our hay!

Avaliado com 2 de um total de 5 estrelas

Checkout experience hasn’t been great

Checkout experience hasn’t been great, the subscription journey isn’t clear and hasn’t worked for me. Furthermore DPD delayed the delivery, delivered on a day I wasn’t home and then I had to collect the parcel from a local hub.

12 de junho de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

Thank you for your review, Kishan. We are really sorry for the issues you have experienced with our checkout process, subscription journey and DPD. As a small team, we try our best to resolve any problems customers experience as quickly as possible. Please send our team a detailed description of the issues you are experiencing with the checkout process and subscriptions, and we will try our best to rectify them. Regarding the delay of your delivery from DPD, we are very sorry. Unfortunately, once the parcel has been collected from our farm, any the delivery and any delays are out with our control. I will raise a complaint with DPD directly.

Avaliado com 5 de um total de 5 estrelas

Amazing hay

Amazing hay, the bunnies love their subscription of hay. They really enjoy the Oat hay. That’s a treat to go alongside the Timothy hay. Thank you for the most delicious hay.

8 de junho de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

Thank you, Dawn! Delighted to hear they love our Timothy and Oat!

Avaliado com 5 de um total de 5 estrelas

"Delicious hay" say my buns

Delivered v quickly after ordering. Really good top quality tasty hay, bunnies 1000% approve. One very happy human slave!!!

29 de maio de 2025
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Resposta da The Hay Shed

Haha, thank you Clare! Love to hear how much they enjoy it!

Avaliado com 5 de um total de 5 estrelas

Would highly recommend

Would highly recommend. Best quality hay I’ve purchased, even our vet has commented on the quality and asked where I get it. Works out cheaper than buying pet shop hay and far better quality. Being able to subscribe has taken the thinking and effort out of it. The treat/forage bags are a lot more affordable than pet shop bought items. Also, nice to know we’re supporting a smaller company. Thanks, Hay Shed!

24 de maio de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

Thank you, Ashton! Delighted that you are loving our hay, treats and forage!

Avaliado com 5 de um total de 5 estrelas

Delivery is quick and the quality of…

Delivery is quick and the quality of the hay is very good. Will definitely order from The Hay Shed again.

15 de maio de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

Thank you for taking the time to leave us this wonderful review, Kelly!

Avaliado com 5 de um total de 5 estrelas

Won’t get my hay from anywhere else

I’ll never buy my Timothy hay from anywhere else, The Hay Shed is genuinely unmatched. I’ve been buying from them for a good 6 months now if not longer and they never disappoint.
I have two guinea pigs who beg for hay every day and eat every last piece!
The quality of their hay is 10/10, I buy their Timothy hay every 2-3 weeks and it’s so long and green, honestly other brands just don’t compare.
Their customer service is also brilliant, any problems or concerns are dealt with efficiently and compassionately I do not have a bad word to say about them!

15 de maio de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

We are delighted to hear your piggies love our Timothy Hay! Thank you for taking the time to leave such a kind review.

Avaliado com 5 de um total de 5 estrelas

We ONLY use The Hay Shed now!

We came across The Hay Shed at the National Rabbit Festival in 2024 and they had a great pick and mix deal on. We bought some samples for our 3 buns and after they had scoffed the lot in minutes we made our first online order. After trialling a couple of options, our dedicated hay connoisseurs told us they preferred the Green Wheat Hay. We love it because the strands are so long it's very easy to clean up if it gets on the floor. They love it for the long strands that they can just keep munching and munching without going back for another mouthful as many times. Lovely green colour too tells us it's packed full of the good stuff. Our buns would not be impressed if we went back to getting hay from anywhere else. We do bulk orders of hay and add in a couple of forage mixes and treat bags too. Would highly recommend trying their hay for your small pet! We've also used The Hay Shed to send hay to rescue shelters in need. It's a great initiative to help rabbit and small animal rescue get the supplies they need.

18 de abril de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

Thank you for taking the time to write this review, Lizzie. It is super to hear how much your buns love our Green Wheat Hay. Hopefully, we will see you again at this year's National Rabbit Festival for more goodies!

Avaliado com 5 de um total de 5 estrelas

The best hay quality I ever had

The best hay quality I ever had! My rabbits absolutely love it.

24 de abril de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

So lovely to hear how delighted you are with our hay. Thank you for leaving a review :)

Avaliado com 5 de um total de 5 estrelas

Have been buying hay from this company…

Have been buying hay from this company for a few months now, I am really pleased with the quality of the different hay, both my buns give this company a thumbs up, great value, fresh smelling long stemmed hay, next day delivery and the boxes when empty make great tunnels, hide places and leap on ledges that keep my buns entertained

14 de abril de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

Thank you for leaving such a kind review, Paula! It is super to hear how much you love the hay and our boxes for entertainment!

Avaliado com 5 de um total de 5 estrelas

I have 13 guinea-pigs who have been…

I have 13 guinea-pigs who have been enjoying their fresh , tasty hay for the last 6 months . The delivery problem over Christmas was quickly sorted. I have it delivered every 4 wks, good system. Just tried the oat hay , well worth a try!

3 de abril de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

Delighted to hear all 13 piggies are loving the hay, Rosemarie!

Avaliado com 5 de um total de 5 estrelas

Great product and service

My guinea pigs look disappointed when they're given hay which is not from the hayshed! I'm sure it's the only hay that is truly dust free as well. Always good quality and fast delivery. Had a delivery mix up due to courier error recently but it was quickly resolved by Ian when I contacted customer services. Otherwise, extremely reliable and great value for money per kg compared to some big pet shop chain stores!

28 de janeiro de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

Thank you, Emma! So pleased to hear they love our hay and that your delivery experience was resolved quickly :)

Avaliado com 5 de um total de 5 estrelas

Amazing quality hay

Amazing quality hay. Green, long strands, clean and smells lovely. Very informative website and fast shipping. Good deal for subscribers which I really appreciate too ;) Definitely I would recommend!

28 de março de 2025
Avaliação não solicitada
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Resposta da The Hay Shed

Thank you, Millie!

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