Ordered a curtain pole fron THOI and arrived damaged and could no way be used..... i value companies who step up a gear when thjngs go wrong. Send full details via email and received a reply to reso... Ver mais
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Veja o que dizem as avaliações
I ordered 5 roman blind kits, made to measure. On delivery I then had to buy the missing parts elsewhere ie - tapes, toggles & 4 plastic rods - which my former supplier always included. The metal weig... Ver mais
Super fast delivery and excellent customer service. I ordered some Little Greene Wallpaper on Thursday eve as I had a decorator already booked for Monday or Tuesday. I received an email at 10... Ver mais
I ordered some rolls neo curtain pole sets at approximately 2:30pm and received them the following day at 9:00am, not even 24 hours! The poles, brackets and rings were all well packaged with... Ver mais
Detalhes da empresa
Escrito pela empresa
About The Home of Interiors – Our Passion Home is such an emotive word. It conjures up feelings of warmth, love, laughter, sharing goods times with loved ones and creating memories that last a lifetime. We love feeling proud of our homes and want you to feel proud of yours too! We are passionate about the products we sell and helping you to create a home you love. Our product ranges have been carefully curated by our interior design team, offering design led products at fantastic prices suitable for all budgets & styles. Our YouTube videos give customers useful information to help make informed product choices. Our product ranges include curtains, fabrics, blinds, bedding, curtain poles, tracks, wallpapers, paint & home accessories. We also offer a bespoke made to measure curtain and roman blind making service. Our passion is evident from the moment you make contact with us! We get very excited with new builds, renovations, extensions and re-decoration projects. Please get in touch if we can help with any home interiors project. We are here to help no matter how big or small your project is. We look forward to working with you and helping you to create your sanctuary. Somewhere you are proud to call home.
Informações de contato
19 Brookley Road, SO42 7RR, Brockenhurst, Reino Unido
- 01590 615775
- customercare@thehomeofinteriors.co.uk
- thehomeofinteriors.co.uk
4,2
Muito Bom
60 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Curtain track
I purchased a 2.75 metre long curtain track and an optional overlap. The track arrived within the expected time frame and was packed in a substantial cardboard tube and was therefore in perfect condition. Unfortunately, the mounting brackets were not in the package which made me angry and frustrated because I could not get my curtains installed. I contacted the home of interiors that day (Friday) and told them of the situation. I assume that they could not contact their supplier over the weekend and so I had to wait until Monday before contacting them again for a progress report. The missing brackets arrived by urgent courier on Tuesday morning. I would normally deduct some stars from the review but I was impressed by the fast response and action by this company so I think they still deserve a 5 star rating. Good after sales and a competitive price. Thank you and would not hesitate to use again.
24 de julho de 2023
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business. We take pride in delivering excellent customer service, so it’s always lovely to hear when it’s been appreciated. Many thanks for choosing The Home Of Interiors and we hope we can be of service to you again in the future.
Kind regards,
Shannon and The Home Of Interiors team.
Quality
Very efficient service and quick delivery. The curtain poles and fittings are of extremely good quality. My husband is particularly impressed with the thought that went in to the design of the brackets and the curtain rings with the nylon runners. Will certainly use again next time we need new curtain poles
6 de julho de 2023
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business and for your positive comments. We are delighted to hear you were happy with the service and goods you received and hope we can be of service to you again in the future.
Kind regards,
Shannon and The Home Of Interiors team.
Such amazing customer service
Such amazing customer service, I had an issue with delivery but they were so helpful! Excellent product and packaging. Very recommended! Also perfect as they take made to measure sizes and prices are very transparent.
26 de maio de 2023
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business. We strive to deliver a first class service and are passionate about the products we sell, so we are delighted to hear you were happy with the service and goods you received. We hope we can be of service to you again in the future.
Kind regards,
Shannon and The Home Of Interiors team.
Great quality product, nice price and quick delivery - excellent!
Just ordered a couple of brass curtain poles from this company, and I've got no complaints whatsoever. Delivery was next working day, and when i spoke to their customer service people with an enquiry they were v helpful, polite, friendly and efficient.
I'd say don't be put off by some of the previous reviews, most people who receive good service don't actually bother leaving a review at all, which is a shame.
16 de maio de 2023
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business. We strive to deliver a first class service and are passionate about the products we sell, so we are delighted to hear you were happy with the service and goods you received. We hope we can be of service to you again in the future.
Kind regards,
Shannon and The Home Of Interiors team.
Very poor system whereby they send…
Very poor system whereby they send multiple packets for the same order when they could easily be either strapped or taped together or inserted in the same box. The result is I’m still waiting for the rest of my order and work is delayed.
14 de abril de 2023
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business. We have passed your feedback regarding packaging on to the manufacturer and apologise for the inconvenience caused by the split delivery. I can see our Customer Care team followed up the issue as soon as we were made aware, we do apologise for the delay on this occasion, but would like to thank you for your patience and understanding. We hope we can be of service to you again in the future.
Kind regards,
Grace and The Home Of Interiors team.
Another quality product
This was the second curtain pole we purchased after we were so impressed with the first one. Lovely oak wood and delivered on time. I am sure we will be back.
23 de março de 2023
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business and for giving us 5 stars! We really value customer feedback, so your comments are much appreciated. We are so pleased to hear you had a great experience with us and hope we can be of service to you again in the future.
Kind regards,
Grace and The Home Of Interiors team.
I placed an order 4 weeks ago and I…
I placed an order 4 weeks ago and I haven’t received my bay window poles. I’ve provided multiple measurements and calculations but apparently their computer pulls up an error. It’s causing a lot of stress and I’m still waiting
9 de março de 2023
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to leave us a review. I have taken a look at the history of the order and can see you ordered a made-to-measure bay curtain pole. We run all measurements through our software once the order is placed and this cross-checks the measurements for errors. I can see we raised the measurement issues with yourself immediately and worked closely with you until these were resolved to ensure the poles fitted on arrival. We understand it may have been frustrating to not receive the poles as soon as you had expected, however the poles would not have fit your windows if we sent these to you before ensuring the measurements were correct -- many thanks for your patience throughout this and we hope we can be of service to you again in the future.
Kind regards,
Grace and The Home of Interiors team.
A Company To Avoid
A company to avoid! Excuse after excuse followed by apology after apology as to why an item had not arrived 5 weeks after order when they quote 3 days delivery. Blamed couriers and showed no initiative to provide the purchased product via a different postal method. Be aware this company partners with Evri for deliveries who continually fail customers. Combine a poor delivery company with an ineffectual seller and the outcome is abject failure. Ordered items from a competitor and arrived in under 48 hours!
5 de janeiro de 2023
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business. We apologise for the slow delivery on this occasion and for any inconvenience caused. We can see your order was placed around Christmas time -- at the time there were severe courier delays nationwide across courier services which made this a very difficult time to navigate. We appreciate your feedback and have since improved hugely on our delivery times.
Many thanks for your feedback and we hope we can be of service to you again in the future.
Kind regards,
Grace and The Home Of Interiors team.
Do not deal with this company
Do not deal with this company. I ordered curtain pole from this company tried to return it. They have failed to pick it up on several occasions. Still waiting for my money back. Awful company to deal with. I have to take the matter further to get my money back
19 de setembro de 2022
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business. We are very sorry your goods were not collected on the originally set collection date, I can see the Customer Care team followed up and kept in touch until the order was collected and refunded for you. Thank you for your patience.
Kind regards,
Grace and The Home Of Interiors team.
Excellent company to deal with
Excellent company to deal with, including after delivery when I needed extra fixings for a curtain track and a replacement bracket for a curtain pole that was faulty. They were happy to supply what I needed and were very easy to contact and speak to someone who could help.
11 de fevereiro de 2022
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business and for giving us 5 stars! We really value customer feedback, so your comments are much appreciated. We are so pleased to hear you had a great experience with us and hope we can be of service to you again in the future.
Kind regards,
Shannon and The Home Of Interiors team.
Excellent service
After struggling to find a single 5m curtain pole the thehomeofinteriors.co.uk came up with the goods! The item was competitively priced and delivered really quickly. A follow up email after the confirmation email also provided further information regarding shipping and courier informaiton, i.e. the need to check the item on receipt due to oversized goods.
It took me a few weeks to get the curtain pole fitted and after which I realised that the tie backs were not required. I contacted thehomeofinteriors.co.uk and they couldn't have been more helpful (thanks Grace). Even though I was well past the return window they happily offered to take them back and refund me, which was brilliant.
So, all in all a great product at a good price, prompt replies and excellent customer service adds up to a really lovely customer experience! Thank you.
29 de dezembro de 2021
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business and for giving us 5 stars! We really value customer feedback, so your comments are much appreciated. We are so pleased to hear you had a great experience with us and hope we can be of service to you again in the future.
Kind regards,
Shannon and The Home Of Interiors team.
Just hope you don't have to return…
Just hope you don't have to return anything. Over £7 for delivery but £20 for return of a lightweight blind track. Very disappointed.
22 de novembro de 2021
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business. Our returns charges are visible on our Returns page which is available on every product page on our website, so we are as transparent about the return costs as we can be. We don’t make any money on the return courier charges, the £20 is unfortunately what we are charged. Many thanks for sharing your feedback with us, we hope we can be of service to you in the future.
Kind regards,
Grace and The Home Of Interiors team.
Highly recommended.
Highly recommended. Very quick to respond to email questions and giving help and advice. Lovely products with fast delivery. Will definitely use in the future. Thank you.
21 de agosto de 2021
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business. We strive to deliver a first class service and are passionate about the products we sell, so we are delighted to hear you were happy with the service and goods you received. We hope we can be of service to you again in the future.
Kind regards,
Grace and The Home Of Interiors team.
Fast efficient service
I placed an order with this company on-line at 15:20 yesterday and it arrived this morning before 10:00. Incredibly fast especially when considering delivery on the web site was stated to be up to 5 days. Given pressures due to Covid 19 this is amazing.
The company’s web site was good, their communication excellent, the goods were very well packed and the price was competitive. Whenever I next need curtain track this company will be my first port of call. Fantastic.
12 de janeiro de 2021
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business and for your lovey comments. Our customers are at the heart of everything we do, so we really value your feedback. We are delighted to hear you were happy with the service and goods you received and hope we can be of service to you again in the future.
Kind regards,
Grace and The Home Of Interiors team.
Great company
Great company. Received communication throughout the process of ordering my curtains and then received on time. Excellent quality too.
29 de novembro de 2020
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business. We are so pleased to hear you were happy with the products and service we offered. Many thanks for choosing The Home Of Interiors and we hope we can be of service to you again in the future.
Kind regards,
Grace and The Home Of Interiors team.
Great immediate feedback and customer…
Great immediate feedback and customer service on product wait times and alternatives options
29 de novembro de 2020
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business. We take pride in delivering excellent customer service, so it’s always lovely to hear when it’s been appreciated. Many thanks for choosing The Home Of Interiors and we hope we can be of service to you again in the future.
Kind regards,
Grace and The Home Of Interiors team.
I ordered a curtain pole & wall bracket…
I ordered a curtain pole & wall bracket for my home office, recurved the curtain pole but not the bracket. Have been told it was posted 1class , but nothing arrived. Now told it is being posted today, so may get it Friday. Not sure I trust them any more. Poor service at the very least.
7 de outubro de 2020
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business. We apologise for the slow delivery on this occasion and for any inconvenience caused. Many thanks again for forwarding your comments and we hope we can be of service to you again in the future.
Kind regards,
Grace and The Home Of Interiors team.
Just No 🤦🏻♀️
Ordered some curtain rails which were showing in stock ready for dispatch.
2 days later got an email that it’s out of stock. Their website is not updated with what they actually have in stock. Very misleading and a waste of time.
I asked for a refund, (I paid with PayPal) so the transaction was showing as pending on PayPal. then they refunded the money, so it should have been taken off the hold and released back to me. Instead, a day later the money has been taken out of my account - that’s a day after they have “refunded”. So still no money and no curtain poles.
Waste of time
12 de agosto de 2020
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business. We really value customer feedback, so your comments are much appreciated. Unfortunately as a small, independent family run business, we don't have the investment required in our system to tie in with our suppliers' stock systems. However, we do try to manage out of stocks as best we can and offer alternatives / solutions where possible. The project is on the future development list to improve our service. The money would have been automatically removed from your account when the order was placed but should be back with you within a day or so of the refund being issued.
Many thanks again for your feedback and we hope we can be of service to you again in the future.
Kind regards,
Grace and The Home Of Interiors team.
Delighted
Delighted, not only with the product but the level of service which was provided.
From the ease of ordering, the straightforward processing & the reliable delivery advice, the entire transaction was made as smooth as I think it could possibly be. Thank you again.
24 de maio de 2018
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business and for giving us 5 stars, We really value customer feedback, so we are incredibly pleased to hear this. We hope we can be of service to you again in the future.
Kind regards,
Grace and The Home Of Interiors team.
Good service and competitive pricing
Ordered a curtain track at 2pm, and was delivered the next day by 12 noon. Properly packaged, price competitive. A company worth using.
6 de fevereiro de 2018
Avaliação não solicitada
Resposta da The Home Of Interiors
Thank you for taking the time to review our business. We strive to deliver a first class service, so we are delighted to hear you were happy with the service you received. We hope we can be of service to you again in the future.
Kind regards,
Grace and The Home Of Interiors team.
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