The Horse Avaliações 

143
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Beginning of the year I ordered 2 Clementine bags - absolutely delighted with the bags - however hit by almost £100 import taxes, which was quite a shock. I was so pleased to see The Horse now has a U... Ver mais

Avaliado com 5 de um total de 5 estrelas

I just received my Clementine Bag in Coffee by The Horse. I ordered it online directly from the company in Australia and received it within 5 business days to Ontario Canada. It was nicely packaged a... Ver mais

Avaliado com 1 de um total de 5 estrelas

Be cautious to buy anything from The Horse. Their customer service is almost non-existence. I placed an order and expect some shipping update after one day as promised on their website, and there was... Ver mais

Avaliado com 1 de um total de 5 estrelas

I wish I could just give 0 stars. I was very excited to finally receive the ordered bag. However, upon opening the package, I was hit with an extremely strong chemical odor. Unfortunately, the smell... Ver mais

Detalhes da empresa

  1. Relojoaria

Informação fornecida por fontes externas variadas

The Horse is a curated collection of leather goods and time tellers, designed in Sydney.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

143 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,5

Todas as avaliações

(143)

21 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic at helping every…

Absolutely fantastic at helping every step. Jess was a great customer service rep.

25 de fevereiro de 2021
Avaliação não solicitada
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Resposta da The Horse

Hello Courtney
Appreciate this feedback and great to hear!!
I will definitely pass on feedback to Jess
Thanks
Rob

Avaliado com 5 de um total de 5 estrelas

After I accidentally input incorrect…

After I accidentally input incorrect initials of my partner for his custom wallet, I emailed them straight away and within 5 minutes, it was sorted.

I have been looking for customization in leather for weeks now, and to celebrate our first anniversary, I was so upset that I typed his initials wrong.

Your customer service team honestly is incredible and I couldn't be happier!

Looking forward to seeing how it turns out

10 de fevereiro de 2021
Avaliação não solicitada
logotipo da The Horse

Resposta da The Horse

Hi Sara
Happy first anniversary!
Im so pleased to hear this feedback, we do strive to do our best in customer service and personalisation.
I will be sure to let the team know of these comments .
Many thanks
Rob

Avaliado com 5 de um total de 5 estrelas

Best Customer Service!

I ordered The Heritage watch in Polished Rose Gold on Sale and when it arrived there was some marking on the casing. I returned the watch and even though the Sale was over, they honoured my purchase price and allowed me to select another watch of my choice. It was shipped straight away and received so quickly and I just absolutely love my The Original Black watch with Rose Gold indexing, so classy!!
Seamless customer service. I'll be making more purchases for sure.

1 de fevereiro de 2021
Avaliação não solicitada
logotipo da The Horse

Resposta da The Horse

Hi Karen
Appreciate you sending this kind feedback, we always strive to look after our customers as we want you to be happy with your purchase from us!
Thank you!
Rob

Avaliado com 5 de um total de 5 estrelas

I’m so pleased with it’s my Utility…

I’m so pleased with it’s my Utility bag. The quality for the price point is so good. I’ve followed The Horse on insta for a while but have never ordered anything as I thought getting something sent to the UK would take forever, let alone the return if it turned out not as nice as in the image (was better than the image). It took a week which is unbelievable considering I can’t even get anything delivered by a UK retailer in a week at the moment! My new bag cheered up a very miserable, cold, wet and boring lockdown January day. I’ll definitely be putting an order in again soon....

21 de janeiro de 2021
Avaliação não solicitada
logotipo da The Horse

Resposta da The Horse

Hi Sarah
Great to hear this feedback!!
So pleased to hear you love the Utility bag and you will be back again :)
Many thanks
Rob

Avaliado com 5 de um total de 5 estrelas

Wow!!

Wow!!! I’ve been looking for a timeless classic watch, that is made with such classy quality.
As of late I’ve taken off the googles for designer brands. I’ve realised that some things, are just the same quality, if not less, than what a smaller company can offer, but far more expensive, because of it being ‘designer’
Honestly, I’m so happy I stumbled upon The Horse. My watch is so chic and built to last!
Very happy customer

Thank you so much!

10 de janeiro de 2021
Avaliação não solicitada
logotipo da The Horse

Resposta da The Horse

Hi Kat
Really appreciate this feedback, glad you love it!
Very popular choice too.
Many thanks
Rob

Avaliado com 5 de um total de 5 estrelas

Everything I expected & more

I *had* to purchase a backpack for when I start my new job. Naturally, I landed on the horse website and instantly popped the olive premium leather backpack in my cart.
I purchased it straight away and received it the very next day.

It is everything I expected and more. The size is so much bigger than I imagined too (and I hoped this was the case). Not only is the quality the leather premium, but so is the hardware. Every little detail is of high quality.

I don’t start my new job for 2 weeks and I convinced myself it was a “just for work” bag, 2 hours later it’s safe to say it already became my everyday bag. It is so versatile with the multi use strap & little surprise pockets. It’s my Mary Poppins bag!

I forgot my shopping bags when going to Westfield & went on an a mini active wear spree. I managed to fit 4 pairs of shorts & 3 tops in my backpack not to mention my wallet and bits & bobs and I still had room for more & most importantly, it didn’t look or fill bulky.

Speedy delivery, quality & premium products. My bank balance is screaming at me “You don’t need it in every colour” but my heart tells me I do.

8 de janeiro de 2021
Avaliação não solicitada
logotipo da The Horse

Resposta da The Horse

Hey Nicola
I absolutely appreciate this feedback, that's really nice to hear of your experience and love of the backpack! I too actually have it in Tan and Black and use it all the time.
I will pass comments onto the wider team here.
Ps hope the new Job is going well you've just started.
Many thanks!
Rob

Avaliado com 5 de um total de 5 estrelas

Great product

I love the watches they are all unique with different patterns around the outside of the watches.

7 de janeiro de 2021
Avaliação não solicitada
logotipo da The Horse

Resposta da The Horse

Hi Chezza
Thanks for this feedback and kinds words.
We are happy to hear you love our watches!
Cheers
Rob

Avaliado com 5 de um total de 5 estrelas

What a great company

What a great company! Best service I have had shopping online. Great staff and communication excellent nothing too hard for these guys highly recommend . Will tell my friends Thx Gary

30 de novembro de 2020
Avaliação não solicitada
logotipo da The Horse

Resposta da The Horse

Thank you Gary for such kind words !
Really appreciate hearing this feedback, especially around the excellent service you've received from the team.

Avaliado com 5 de um total de 5 estrelas

Stylish and clean design, good quality

I’ve bought couple of watches and bags in The Horse. The quality is as good as the design. Customer service is super nice and always there to help me get my order done.

29 de novembro de 2020
Avaliação não solicitada
logotipo da The Horse

Resposta da The Horse

Hi Phoebe
Thanks for your kind words regarding our Customer Service, really appreciate the feedback!

Avaliado com 5 de um total de 5 estrelas

Love the watch

Love the watch. Fast delivery. Great customer service. Second watch I have purchased and so happy with both.

26 de novembro de 2020
Avaliação não solicitada
logotipo da The Horse

Resposta da The Horse

Hi Fiona
Appreciate you taking the time to let us know, makes us happy and proud to hear when people are happy with all the above.
Thanks

Avaliado com 5 de um total de 5 estrelas

Marissa on Instagram referred me to…

Marisa on Instagram referred me to Chelsea she very quickly resolved my issue. It was a fantastic interaction. Highly recommend dealing with this coolant abs these two women.

25 de novembro de 2020
Avaliação não solicitada
logotipo da The Horse

Resposta da The Horse

Hi Kerrie, thank you for your kind words, we are big on team work.
Glad we could help you

Avaliado com 5 de um total de 5 estrelas

Wonderful Company and happy customer

Wonderful Company and super website.
Ordered and messaged from the U.K.
Quick response from Jess at Horse and prompt delivery for a Birthday gift to Sydney.
Couldn’t be happier. Thank you.

13 de novembro de 2020
Avaliação não solicitada
logotipo da The Horse

Resposta da The Horse

Hi Penelope
Great to read this and hear about your experience with us.
Thank you!

Avaliado com 5 de um total de 5 estrelas

I had been wanting a bag forever and…

I had been wanting a bag forever and noticed it was sold out. I emailed their team via instagram and they checked the warehouse to find one lucky last bag left. I organised payment and was all set! With so many up and coming brands, it was really nice that their team went out of their way to check and help me out. Made my week! Thank you x

28 de outubro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful products & great quality

Beautiful products & great quality. Fantastic service !!! I had my order go missing In the post. The wonderful staff kindly replaced the missing order promptly . More than happy to recommend The Horse !!!!!!
Tracey

22 de outubro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Leather is more like pleather

Purchased leather back pack - after one month the leather scratched off to reveal white. This is not thick leather, as they say, but bonded leather. My watchband separated - again a bonded product with a layer of leather.
With bags of this price point, I suggest you take your money somewhere else.
I loved the design so very disappointed. The bags are insta worthy only - take a photo of yourself posing with it but if you use it it will show it is a flawed and inferior product.

14 de outubro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Products

Products: Simple, elegant, quality.
Service: 5 star, goods delivered quickly, beautifully packaged and a exactly s described.

9 de outubro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company to deal with

Great company to deal with - so happy with the leather products that I have purchased from them. A litte bit unique but items that you can dress up/down down and get heaps of wear out of. I will be continuing to support them.

2 de outubro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing product!

Amazing product!! Love this Australian brand. It’s my go to for presents for the whole fam!

3 de setembro de 2020
Avaliação não solicitada

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