Excellent communication. Lads very professional. Explained clearly how things work. Clean and tidy. Highly recommended. Big thank you from Brian and Mandy
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Veja o que dizem as avaliações
Very helpful and knowledgeable, great service on buying a new pump for my hot tub, with it been 20 years plus old, it’s now back up a running thanks to your team
My 3rd Hot Tub from the store in 18 years. Last 12 years old serviced ect by the company. Always polite,approachable and helpful from receptionist to sales ,engineers .No pressure to buy... Ver mais
A empresa respondeu
We had our tub delivered on a boiling hot bank holiday Monday by Chopi and Tim, our access to the tubs final location wasn’t straight forward but from the get go they just got on with it, no issues, n... Ver mais
Detalhes da empresa
Sobre The Hot Tub Superstore
Escrito pela empresa
The Hot Tub Superstore is one of the UK’s leading suppliers of hot tubs and swim spas.
Operating from our purpose-built distribution and retail facility in Lancashire, we are proud to be exclusive UK partners of Master Spas: America’s leading hot tub and swim spa manufacturer. All our hot tubs are 100% American made – in fact Master spas are widely regarded as the definitive world-class provider.
Informações de contato
Amy Johnson Way, FY4 2RP, Blackpool, Reino Unido
- 01253 599 330
- sales@thehottubsuperstore.co.uk
- thehottubsuperstore.co.uk
4,8
Excelente
840 avaliações
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We have just had a hot tub installed by…
We have just had a hot tub installed by Nino of Hot Tub Superstore. The service was excellent and Nino was very helpful and friendly. High recommendation!!
3 de junho de 2024
Avaliação não solicitada
Resposta da The Hot Tub Superstore
Hi Peter, thanks for the 5 star feedback 🤩.
Got the parts I needed and delivered in…
Got the parts I needed and delivered in a few days.
13 de maio de 2024
Resposta da The Hot Tub Superstore
Thank you for your business and feedback, Ged. 🙏
Resposta da The Hot Tub Superstore
Thanks Robbie 🤩 Great to hear all went well. Kind regards, HTS team.
Fantastic service from start to finish
Fantastic service from start to finish. Rachel was super efficient and knew her stuff. No pushy sales techniques just good information. Ordered a new tub on the Monday and it was delivered on the Thursday ! Nino and Darren were very helpful and friendly. Nino certainly knows what he’s doing and we were up and running in no time. Good instructions on how to use and maintain the tub. Great service and really happy. Thank you
23 de maio de 2024
Avaliação não solicitada
Resposta da The Hot Tub Superstore
Hi Andy, thanks for the great review and I'm glad to hear you're so happy with the service! Happy hot tubbing!
Resposta da The Hot Tub Superstore
Thanks Mark! 🙏
Highly recommended
Excellent customer service. Friendly staff. Punctual professional and knowledgeable engineer (Paul).
17 de maio de 2024
Avaliação não solicitada
Resposta da The Hot Tub Superstore
Thanks Emily 🤩 I'll pass your kind words on to Paul. 🙏
Thanks Paul & Nino 🙏
Hot tub superstore always give fantastic customer service and we’ve been so happy with their products and advice over the years, but they’ve gone above and beyond today. Paul advised on what was required to get our swim spa back to its usual sparkling best and he and Nino worked so hard today ensuring everything was spot on by the end of their visit. They even went the extra mile to shift the pool for us to allow room for scaffolding we need on the house. And as well as working so hard, they are so knowledgeable, helpful and very nice too! And thanks to Guy for all his phone advice 🙏
21 de maio de 2024
Avaliação não solicitada
Resposta da The Hot Tub Superstore
Thank you for your 5 star ⭐️ feedback - I'll pass this onto the team. Don't hesitate to get in touch if we can help be of any further help.
Best wishes, from the HTS Team.
A Trusted supplier
We bought a hot tub from them 4 1/2 years ago and they’ve always delivered parts and spares and been very good.
28 de abril de 2024
Resposta da The Hot Tub Superstore
Thank you for your repeated custom Simon, 🙏
Very knowledgeable and quick to help on…
Very knowledgeable and quick to help on the phone.
9 de maio de 2024
Resposta da The Hot Tub Superstore
Thanks for the review Dillen 🙏
Amazing
From visiting the showroom to installation the Team have been brilliant. Thanks Ross for being patient and answering so many questions and queries we had and helping us. Thanks also to Nino and Phil for the installation and taking the time to carefully explain how everything works. Thoroughly recommend The Hot Tub Superstore at Blackpool.
15 de maio de 2024
Avaliação não solicitada
Resposta da The Hot Tub Superstore
Hi Jane. Thank you so much for your fabulous review - we really appreciate it. I'll pass your thanks to the team as well 🙏
Happy swimming 😀. Best wishes from the team at HTS
Resposta da The Hot Tub Superstore
Thank you for your business Andrew, and the 5 ⭐️ review 🙏
Horrendous Disappointing Experience
1st time customer & recommended from a friend.
I opened the item & it was totally wrong!!
You can clearly see the difference from what they advertised on their website & what they sent me!!
I emailed them saying your advertising an item but sent out a cheap nasty version which RRP 1/3rd of what I paid...the reply is they do not stock what they advertise only what I received...!
I returned the item & got a refund over two weeks later
I WILL NEVER USE THEM AGAIN.
1 de maio de 2024
Resposta da The Hot Tub Superstore
Hi Mark, thank you for your review – I’m sorry to hear about your frustration; customer experience is highly important to us, regardless of the item supplied or value. I have reached out to you today by phone call and text and I do hope to get an opportunity to discuss over the phone. I have looked into this in detail to fully understand the whole process.
I can see you ordered a child’s swimming fin from our online shop. I do understand the product we sent did vary from the image shown online – this was actually down to a supplier discrepancy. I do apologise for the inconvenience. You requested a refund and team member, Wesley, offered various return options.
Following an email exchange the item was returned – the payment was covered by The Hot Tub Superstore to mitigate any financial loss to you – and a full refund of £27.99 has been processed. I do apologise for the short delay in the refund reaching your account: we naturally have to wait for the item to be returned and we have experienced a bank holiday in the interim period.
We have been, and remain, at the end of a phone call or email throughout, should you have required any additional updates.
I do feel that, as a team, we have acted professionally and communicated this process thoroughly throughout. However, I would like to add my apologies if you feel that we did not live up to your expectations, on this occasion.
Best wishes, Ross | The Hot Tub Superstore
Resposta da The Hot Tub Superstore
Thank you Lee! 🙏
Resposta da The Hot Tub Superstore
Thanks Richard 😀
Engineer Paul was brilliant
Engineer Paul was brilliant, assessed the problem and fixed quickly. Great advice.
13 de maio de 2024
Avaliação não solicitada
Resposta da The Hot Tub Superstore
Hi Carol, good to hear Paul got this resolved you. Best wishes, Team HTS
Bought our Evolution 7 3 years ago and…
Bought our Evolution 7 3 years ago and continue to buy our chemicals from them. Excellent service every time.
4 de maio de 2024
Resposta da The Hot Tub Superstore
Thank you Stephen - we appreciate your continued business 🙏
Tub developed a faulty valve
Tub developed a faulty valve. Great service in getting someone out within a few days. Paul was knowledgeable, courteous and helpful. Job done.
10 de maio de 2024
Avaliação não solicitada
Resposta da The Hot Tub Superstore
Hi Tim, I'm glad we were able to sort this for you. We appreciate the 5 ⭐️ review 😀
Product delivered on time as promised…
Product delivered on time as promised with no fuss or need for follow up calls
20 de abril de 2024
Resposta da The Hot Tub Superstore
Thank you for the feedback Stephen 😀
An Outstanding Company The service received at all stages of…
The service received at all stages of my purchase was faultless.
All members of The Hot Tub Superstore Team, from the initial enquiry stage to the delivery and installation stage, were professional and helpful.
This is an outstanding Company which I would recommend without hesitation.
4 de maio de 2024
Avaliação não solicitada
Resposta da The Hot Tub Superstore
Hi Woody, thank you so much for the 5 ⭐️ feedback! Best wishes from Team HTS
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