The Imperial Group Avaliações 712

Joe Palmer was exceptionally helpful, he made sure it wasnt cold palmer in here

A very great energy company saved me a lot of money and had excellent staff worth every penny.

I initially expressed slight interest in the service and made it clear that I would follow up in my own time. Despite this, I received daily calls, often at times when I was unavailable. Members of my team who answered on my behalf were also pressed for further information, even after indicating that I was not available and not in a position to proceed. While I appreciate that sales efforts are part of the process, the persistent and overbearing nature of this approach was counterproductive. It not only diminished my interest in the service but also left me with a negative impression of the organisation overall.

Excellent service actually my second time using the Imperial group the guys are on the ball and always going that little bit further to get me the best price. Can’t recommend them enough.

Helped me massively in securing new contracts for my business before the price cap increase, handled the whole process for me allowing me to tick another job of my list

Sarah M from The Imperial Group was invaluable in securing us the best electricity deal. Her helpfulness and dedication to service are truly impressive. She's a tremendous asset to The Imperial Group!

Excellent customer service and sorted everything out for be with such a better price. A very smooth and fast process, highly recommend!

Easiest company to work with! Simple/quick process.

Brilliant service! - Excellent team.

If you ever need help sorting your energy contracts, get in touch with this place. Unlike the scam callers I get, they are knowledgeable and get you great rates with whoever you want to be with!

Excellent customer service! Got me a great price! Found an absolute gem if I’m honest. Didn’t use their Letter of Authority for anything sinister like some brokers do. I was cautious when they asked for my current rates but after I provided them, they smashed those rates out the park.

Great experience!!!
Easiest and most effective renewal process by far !!!!

These guys are excellent. They saved me lots of money

Excellent service, they sorted everything for me at a better price and minimal stress. Thank you Jason!

The guys at imperial are great, always the cheapest. Thankyou again

Tom from The Imperial Group was very helpful.

He saved me a good amount of money and was quick and easy.

Avoid the company.

I wouldn't recommend going through this company. The minute you ask them to find deals they'll bombard you with calls 3-5 calls a day! Not great chasing people and then pushing someone to sign a deal over the phone without giving the person time to read the small print.
I unfortunately signed and then found a cheaper deal direct with the existing supplier and spoke to Max to cancel my deal with Imperial (within a 5 days).

I then got a letter from a debt collector asking for compensation for loss of commission (lesson learnt as business contracts have no cooling off period).

My current supplier actually said to avoid brokers - lesson learnt. Always go direct with the electricity and gas suppliers where they'll get the best deals.

Have gone through the reviews on Trust Pilot and can see another 1 star and all of a sudden 20 odd 5 star reviews. That's a lot of business on 11 June and 23 June either the business is booming or highly likely all are fake reviews)

The team was very helpful and polite they made me feel very comfortable.

The team was great very respectful.The process wasn’t too bad.They was very patient,really helpful company.

The best customer service I could ever possibly recieve. I have no complaints whatsoever, would highly recommend.