Entire experience was over the internet and phone from the United States. They couldn’t have been more helpful. Initial ear piece bought as a surprise for my wife was too small. Was able to exchange w... Ver mais
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Veja o que dizem as avaliações
Great customer service- questions via chat room were answered quickly and item arrived as per delivery details on website. Very pleased with my product as I’ve been searching for ages for just the rig... Ver mais
A empresa respondeu
Thank you for giving us the opportunity to purchase Maria Nilsdotter's creations in Israel! Thank you for shipping your orders to Israel! 🇩🇰❤️ Tak fordi I giver os mulighed for at købe Maria Nils... Ver mais
A empresa respondeu
Første gang jeg handlede med The Jewellery Room, men bestemt ikke sidste. Havde booket en tid, da jeg skulle købe smykke til min datter, der fylder 18 år slut august. Fik virkelig god bet... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Jewellery Room is the global home for fine designer jewellery, based in Copenhagen. Founded in 2020 by sisters Pernille and Charlotte, who each bring more than 20 years of experience in the jewellery industry, our mission is to connect customers around the world with carefully selected independent jewellery designers. Every piece in our collection is handpicked by our jewellery experts, chosen for exceptional craftsmanship and timeless design. We work closely with each of our designers to ensure that the jewellery we offer is of the highest quality – pieces made to last a lifetime. With a strong commitment to responsibility, we review each designer against strict criteria to ensure their sourcing and production reflect our values. This means you can wear every piece with pride. We know that buying jewellery is often a meaningful decision, whether it’s a way to celebrate yourself or a loved one. That’s why customer satisfaction is at the heart of everything we do. Our goal is not only to ensure that every purchase feels safe and special, but also to build long-lasting relationships with customers who return to us with confidence. At The Jewellery Room, we are honoured to guide you through your jewellery journey – and we look forward to being part of your story.
Informações de contato
Møntergade 16, 1116, København K, Dinamarca
- customercare@thejewelleryroom.com
- thejewelleryroom.com
4,7
Excelente
689 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Virkelig god kundeservice og vejledning…
Virkelig god kundeservice og vejledning i det hele taget.
Skønt udvalg.
Hurtig og sikker levering.
15 de abril de 2026
Avaliação não solicitada
Resposta da The Jewellery Room
Kære Marlene,
Tak for din søde anmeldelse, vi vil glæde os til at byde dig velkommen en anden gang 😊
Venlig hilsen
Jennifer
Thejewelleryroom.com
Resposta da The Jewellery Room
Dear Lada,
It was our absolute pleasure, we hope you are loving your stunning jewellery ✨ We look forward to welcoming you again soon 🤗
Warmest regards,
Jennifer
The Jewellery Room
Excellent service
Excellent service; the suggested size was perfect, it arrived quickly, and I absolutely adore it!
26 de fevereiro de 2026
Resposta da The Jewellery Room
Dear Anastasia,
Thank you so much for your kind words, you are always welcome back at Thejewelleryroom.com 💎🌸
Resposta da The Jewellery Room
Dear Christina,
Thank you so much for your kind review, we look forward to welcoming you at Thejewelleryroom.com again ✨
Resposta da The Jewellery Room
Vielen Dank für Ihre schöne Bewertung, es freut uns sehr, dass Ihnen der Schmuck gefällt ✨
Very Pleased!!
The piece was exactly as described and arrived swiftly. No issues with delivery and I felt very comfortable with the way money was handled for the oversea purchase. Would highly recommend.
15 de março de 2026
Resposta da The Jewellery Room
Thank you so much for your kind words, we are truly happy to hear that everything met your expectations and that you felt comfortable throughout the process 🤗
Best regards,
Thejewelleryroom.com
Altid en god oplevelse at handle hos…
Altid en god oplevelse at handle hos jer :)
17 de março de 2026
Resposta da The Jewellery Room
Kære Dina,
Tusind tak for din venlige besked, vi er så glade for du har lyst til at blive ved med at handle hos os, jeg håber du er glad for den smukke ørering ✨
De varmeste hilsener,
Jennifer
The Jewellery Room
Great quality jewelery with excellent…
Great quality jewelery with excellent customer service.
13 de março de 2026
Resposta da The Jewellery Room
Dear Debbie,
Thank you so much for your kind review, it truly means a lot to us that you are happy with both the jewellery and the service 🙏 Especially after DHL caused quite a bit of trouble along the way, we are so grateful for your patience and really happy that everything worked out well in the end 🤗
Warmest regards, Jennifer
The Jewellery Room
Excellent product- quick delivery-…
Excellent product- quick delivery- highly recommend
13 de março de 2026
Resposta da The Jewellery Room
Dear Clare,
Thank you so much for your kind review, we hope you enjoy your stunning ring 💍
Have a wonderful day ☀️ Warmest regards, The Jewellery Room
Resposta da The Jewellery Room
Dear Alexander,
We are very happy to hear that everything is as you had hoped, we look forward to helping you another time at The Jewellery Room ✨
Hurtig levering
Hurtig levering, selvom der blev skrevet 2-3 uges leveringstid. Flot indpakning.
Mange tak.
13 de março de 2026
Resposta da The Jewellery Room
Kære Liberty,
Tak for din anmeldelse, vi håber smykket vil bringe stor glæde 🤗
Rigtig god weekend ☀️
Resposta da The Jewellery Room
Kære Henrik,
Tak for din anmeldelse, og fordi du tog dig tid til at dele din oplevelse 🤗
Jeg kan se, at din ordre blev lagt d. 8. og afsendt d. 12. Da smykket er håndlavet, kan der nogle gange være en smule længere behandlingstid, hvilket vi håber på din forståelse for.
Vi håber det smukke smykke vil bringe stor glæde ✨
Resposta da The Jewellery Room
Thank you so much for your kind review, we are very happy to hear that you had a great experience with both our website and selection 🤗
Best regards,
Thejewelleryroom.com
Resposta da The Jewellery Room
Dear Rocco,
Thank you so much for your lovely review, we are very happy to hear that everything went smoothly from ordering to delivery 🤗
Best regards,
Thejewelleryroom.com
nice product and excellent and prompt…
nice product and excellent and prompt service
2 de março de 2026
Resposta da The Jewellery Room
Dear Ursula,
Thank you for your kind review, it means a lot to us 🤗 We look forward to helping you with your next jewellery purchase ✨
Best wishes,
Jennifer
Thejewelleryroom.com
Resposta da The Jewellery Room
Thank you very much for your review, we are so pleased you were happy with shopping at Thejewelleryroom.com ✨
fantastic product delivered on time…
fantastic product delivered on time what more could you ask for
happy wife happy life
2 de março de 2026
Resposta da The Jewellery Room
Dear Peter,
Thank you so much for your kind review, and yes, you are SO right - Happy wife, happy life 😄🥰 Looking forward to welcoming you at Thejewelleryroom.com again ✨
I love the Jewellery Room
I love the Jewellery Room - they are amazing. Trustworthy, efficient and with exceptional quality and good taste.
26 de fevereiro de 2026
Resposta da The Jewellery Room
Thank you so much for your kind words, it really means a lot 🥰 We look forward to helping you with your next jewellery purchase 💎
Alt fungerede
5 de março de 2026
Resposta da The Jewellery Room
Kære Jette,
Tak for din venlige anmeldelse, vi håber du er glad for den smukke halskæde. Rigtig god weekend 😊
Ordered a Pair of earrings for an…
Ordered a Pair of earrings for an anniversary present… to my surprise only 1 earring was delivered.
- if that was the end of the story, I would have given 1 stars
However, I got a hold of the company and they quickly fixed the mistake… the issue is, that I couldn’t give my wife her present because the 2nd earring of the pair- is a week late and being delivered when I’m at work.
So despite the mistake, they’ve tried to remedy the issue— it’s too late, but they tried…. Reason 3 stars instead of 1.
4 de março de 2026
Resposta da The Jewellery Room
Dear John,
Thank you for your review and for taking the time to share your experience.
We would like to apologize once again for the situation. Unfortunately, the designer mistakenly sent only one earring in the original shipment, and as soon as we were informed, we of course did everything we could to have the missing earring sent to you as quickly as possible.
We completely understand how frustrating this must have been, especially as it was meant to be an anniversary gift, and we are truly sorry that it affected the moment of giving the present.
Thank you as well for recognizing that we did our best to remedy the situation as quickly as possible. We sincerely hope the earrings still bring joy now they can be worn together as a pair.
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