Entire experience was over the internet and phone from the United States. They couldn’t have been more helpful. Initial ear piece bought as a surprise for my wife was too small. Was able to exchange w... Ver mais
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Veja o que dizem as avaliações
Thank you for giving us the opportunity to purchase Maria Nilsdotter's creations in Israel! Thank you for shipping your orders to Israel! 🇩🇰❤️ Tak fordi I giver os mulighed for at købe Maria Nils... Ver mais
A empresa respondeu
Great customer service- questions via chat room were answered quickly and item arrived as per delivery details on website. Very pleased with my product as I’ve been searching for ages for just the rig... Ver mais
A empresa respondeu
Første gang jeg handlede med The Jewellery Room, men bestemt ikke sidste. Havde booket en tid, da jeg skulle købe smykke til min datter, der fylder 18 år slut august. Fik virkelig god bet... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Jewellery Room is the global home for fine designer jewellery, based in Copenhagen. Founded in 2020 by sisters Pernille and Charlotte, who each bring more than 20 years of experience in the jewellery industry, our mission is to connect customers around the world with carefully selected independent jewellery designers. Every piece in our collection is handpicked by our jewellery experts, chosen for exceptional craftsmanship and timeless design. We work closely with each of our designers to ensure that the jewellery we offer is of the highest quality – pieces made to last a lifetime. With a strong commitment to responsibility, we review each designer against strict criteria to ensure their sourcing and production reflect our values. This means you can wear every piece with pride. We know that buying jewellery is often a meaningful decision, whether it’s a way to celebrate yourself or a loved one. That’s why customer satisfaction is at the heart of everything we do. Our goal is not only to ensure that every purchase feels safe and special, but also to build long-lasting relationships with customers who return to us with confidence. At The Jewellery Room, we are honoured to guide you through your jewellery journey – and we look forward to being part of your story.
Informações de contato
Møntergade 16, 1116, København K, Dinamarca
- customercare@thejewelleryroom.com
- thejewelleryroom.com
4,7
Excelente
692 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First Class service
First Class service. Needed my purchase to be speeded up, and they delivered a week earlier than promised.
7 de agosto de 2025
Avaliação não solicitada
Resposta da The Jewellery Room
Dear Bjørn,
Thank you so much for your kind words ⭐ We’re delighted that we could get your order to you even sooner than expected. It was a pleasure helping you, and we hope the earrings bring much joy 🌸
Quick sending
Quick sending
Good information about the packet
Ring as aspektet 👍
4 de agosto de 2025
Avaliação não solicitada
Resposta da The Jewellery Room
Dear Per,
Thank you so much for your kind review! We're happy to hear that everything went smoothly and that you’re happy with your new ring. We hope to welcome you back again soon! ✨
Warm wishes,
The Jewellery Room Team 💍
Great price
Great price, prompt delivery. Jewellery came direct from original designer and was in original packaging.
18 de julho de 2025
Resposta da The Jewellery Room
Hi Ian,
Thank you so much for your kind words! We're really happy to hear that you were pleased with both the price and the delivery ✨
Hope you or your lucky recipient loves it!
Warm wishes,
The Jewellery Room Team 💎
Love this site items beautiful and presented in a lovely way
My item arrived quickly .It was beautiful. It was too small and I was able to return it. With the returns lable free of charge .I love this site I have used it many times and their items are beautiful and are presented in a lovely way .
21 de julho de 2025
Resposta da The Jewellery Room
Thank you so much for your kind words and continued support! We're so happy to hear you love the jewellery and that your return experience was smooth.
We look forward to helping you find the perfect piece next time too ✨
Amazing customer service
I was super happy with The Jewellery Room. I had some issues with my delivery and they were in constant contact reassuring me that they were working to rectify the situation. In the end they did a lot to ensure that I receive the ring that I ordered. Amazing experience, thanks to the support team!
29 de julho de 2025
Avaliação não solicitada
Resposta da The Jewellery Room
Dear Ian,
Thank you so much for your lovely review! We're really happy we could get everything sorted for you 🤗 We hope your partner loves the ring - it’s such a special piece! ✨
All the best from The Jewellery Room
I liked all of your pieces
I liked all of your pieces, ordering was easy, and I received the item quickly. My only disappointment was that there was no card describing the piece, i.e. the type of material used for the stone fish, and no 18k gold designation for the attachable ring on the top of the fish for adding to a chain or gold strand. I purchased it for a gift to a good friend.
23 de julho de 2025
Avaliação não solicitada
Resposta da The Jewellery Room
Thank you, this is a very valid and constructive feedback. We will absolutely take this into consideration and also notify the designer for future better experiences. - Thank you for taking your time and the Fish is truly beautiful so very happy that you loved it. :) All the best from Copenhagen
Der Preis des Rings in Relation zur…
Der Preis des Rings in Relation zur Qualität ist unterirdisch. Der Ring war fleckig und der Preis war mehr als erschreckend. Verpackung war ebenfalls ungenügend. Sehr enttäuscht.
16 de julho de 2025
Resposta da The Jewellery Room
Thank you for your feedback. We’ve notified IX studios immediately, and I can confirm that we’ve received your email. We’re currently working to resolve the matter as quickly as possible. We're truly sorry for the negative experience and are doing everything we can to turn it around despite your disappointment.
/
Vielen Dank für Ihr Feedback. Wir haben den Designer – IX Studio – umgehend benachrichtigt und können den Erhalt Ihrer E-Mail bestätigen. Wir arbeiten derzeit daran, das Problem so schnell wie möglich zu lösen. Wir bedauern die negative Erfahrung sehr und setzen alles daran, trotz Ihrer Enttäuschung eine Lösung zu finden.
Entschuldigen Sie bitte, dass mein Deutsch nicht so gut ist.
Leider kann ich diesen Shop nicht…
Leider kann ich diesen Shop nicht empfehlen. Teil der Bestellung bereits vor der Auslieferung storniert. 2 Artikel aus Japan versendet, was auf der Homepage absolut nicht ersichtlich war, und anschließend mit dem Zoll 2 Wo Kommunikation und das Nachreichen der Papiere erforderte. Anschließend einen Artikel retourniert und selbst hier - nach über einem Monat - keine Rückzahlung erhalten. Paypal eingeschaltet und dann MEHRERE Emails vom Shop erhalten, mit der Aufforderung den Fall zu schließen, da sonst die Rückzahlung nicht erfolgen kann. Ich bin bei dem geöffneten Fall geblieben und die Rückzahlung wurde veranlasst, allerdings mit SATTEN 30,00€ Retourkosten -ACHTUNG!!!!!- ABZOCKE. Ich wurde mit Emails regelrecht bombardiert, dass ich nun die Gründerin im Urlaub gestört hätte, obwohl ich selbst im Urlaub mich um diese Angelegenheit kümmern musste, dass ich alles ohne Paypal viel einfacher hätte haben können …. bla bla …. Und wir dürfen nicht vergessen, dass mir selbst nach über einem Monat der Retoure von alleine nichts erstattet worden ist!!!! Im Nachhinein würde ich sagen, kein zweites Mal. Auf gar keinen Fall!!!!!!!!! Sehr sehr schlechter Kundenservice. Und das ist mir schon fast am wichtigsten, in der heutigen Online Shoppingworld. Ich kann den Shop nicht weiter empfehlen!!!
20 de julho de 2025
Avaliação não solicitada
Resposta da The Jewellery Room
Dear Helena,
We’re truly sorry to hear about your experience and understand your frustration.
We sincerely apologize for the delay in your refund. This was due to the designer being on summer vacation. Something we should have been aware of upfront. However, we want to clarify that we did not receive any prior email or phone call from you regarding the unresolved refund. The first and only notification we received was the PayPal claim, which unfortunately does not allow for constructive or direct communication.
As soon as we were made aware of the issue through PayPal, we reached out to you via email to apologize and resolve the matter and of course processed your refund. Sorry if this came across as overwhelming, our only intention was to ensure you were informed and supported.
The return shipping cost is clearly outlined in our return policy, but we completely understand that it added to your dissatisfaction. We take your feedback seriously and will reflect on how we can improve clarity and service going forward.
We genuinely regret that your experience did not meet your expectations. Providing good customer service is extremely important to us, and we’re sorry we fell short in your case.
Kind Regards The Jewellery Room
/
Liebe Helena,
Wir bedauern Ihre Erfahrung sehr und verstehen Ihre Frustration.
Wir entschuldigen uns aufrichtig für die Verzögerung Ihrer Rückerstattung. Diese war auf den Sommerurlaub des Designers zurückzuführen. Davon hätten wir im Voraus wissen müssen. Wir möchten jedoch klarstellen, dass wir weder eine E-Mail noch einen Anruf von Ihnen bezüglich der ungelösten Rückerstattung erhalten haben. Die erste und einzige Benachrichtigung, die wir erhalten haben, betraf die PayPal-Rechnung, die leider keine konstruktive oder direkte Kommunikation ermöglicht.
Sobald wir über PayPal auf das Problem aufmerksam gemacht wurden, haben wir uns per E-Mail bei Ihnen gemeldet, um uns zu entschuldigen und die Angelegenheit zu klären. Selbstverständlich haben wir Ihre Rückerstattung bearbeitet. Es tut uns leid, wenn uns dies etwas überfordert hat. Unser einziges Anliegen war es, Sie zu informieren und zu unterstützen.
Die Rücksendekosten sind in unseren Rückgabebedingungen klar aufgeführt, wir verstehen jedoch vollkommen, dass diese zu Ihrer Unzufriedenheit beigetragen haben. Wir nehmen Ihr Feedback ernst und werden darüber nachdenken, wie wir die Klarheit und den Service in Zukunft verbessern können.
Wir bedauern aufrichtig, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Guter Kundenservice ist uns sehr wichtig, und es tut uns leid, dass wir Ihnen nicht weiterhelfen konnten.
Mit freundlichen Grüßen
The Jewellery Room
(Entschuldigen Sie bitte meine etwas eingeschränkten Deutschkenntnisse)
Amazing
Amazing! Absolutely love TJR. Love their proposals and their amazing customer service!
30 de junho de 2025
Resposta da The Jewellery Room
Thank you so much for your kind words! 💖 We're so happy to hear you love both our jewellery and our service. ✨
Resposta da The Jewellery Room
Hallo,
Vielen Dank für Ihre freundliche Bewertung – wie schön, dass alles schnell und reibungslos geklappt hat! 🤗
Jeg har to gange købt hos jer og været…
Jeg har to gange købt hos jer og været tilfreds
24 de junho de 2025
Resposta da The Jewellery Room
Kære Birgitte,
tak for din venlige anmeldelse, det værdsætter vi meget 🤗✨
Super fin service fra bestilling af…
Super fin service fra bestilling af produkt til afhentning i showroom.
23 de junho de 2025
Resposta da The Jewellery Room
Kære Kenneth,
tak for din venlige anmeldelse, lad os endelig vide når vi skal hjælpe dig med dit næste smykkekøb ✨
Venlig hilsen
Thejewelleryroom.com
Phenomenal
I ordered a ring from this website because it was sold out on the original manufacturer's site. The ring is for my girlfriend – I'm planning to propose, and everything is happening very last minute.
After I placed the order, I realized it will take around 4 weeks for the ring to arrive, which would have been too late. So I reached out via email, and honestly, I didn't expect much. But I was *very* wrong.
Jennifer from customer support responded immediately. We exchanged about 10 emails, and she was truly committed to helping me. She personally contacted the ring manufacturer, explained the situation, and made sure everything was pushed forward.
Now, instead of arriving at the end of July, the ring is already on its way and will be delivered this Monday – just in time for my flight to London next week, where I’ll propose to my girlfriend.
This level of customer service is incredibly rare nowadays. Jennifer went above and beyond, and I’m genuinely grateful. Thank you for making this special moment possible!
24 de junho de 2025
Avaliação não solicitada
Resposta da The Jewellery Room
Dear Mugi,
thank you so much for your kind words, you have been an absolute pleasure helping, and I hope everything will go absolutely wonderful with the proposal. I wish you both happiness and a beautiful life together (and you know where you can find help with the wedding rings 😉)
Best wishes,
Jennifer
Thejewelleryroom.com
Perfekt bestilling og levering
Hele bestilling og korrespondancen var rigtig fin, informationsniveau i forbindelse med leveringen og selve leveringen var perfekt.
Produktet var så lidt mindre end forventet, men det er nok hvad man risikerer når man handler online og ikke har set varen i showroom.
19 de maio de 2025
Resposta da The Jewellery Room
Kære Henning,
mange tak for din venlige anmeldelse, lad os endelig vide hvis der er noget vi kan hjælpe med ifm. dit smykkekøb 🤗
Hav en dejlig dag.
Venlig hilsen
Thejewelleryroom.com
Udelukkende positiv oplevelse
Udelukkende positiv oplevelse. Hurtige svar på spørgsmål, hurtig afsendelse og hurtig levering.
Produktet som ønsket! Køber snart hos jer igen :-)
13 de junho de 2025
Avaliação não solicitada
Resposta da The Jewellery Room
Kære Rasmus,
tak for din venlige anmeldelse, vi håber det cool smykke vil bringe stor glæde! 🤗
Hav en skøn dag ☀️
Resposta da The Jewellery Room
Kære Lonni, tak for din venlige anmeldelse, lad os endelig vide hvis vi kan hjælpe dig med endnu flere smukke smykker 😉
Venlig hilsen
The Jewellery Room
First class
Thank you for such prompt service, Quick despatch to UK , Excellent communication throughout ordering , despatch, delivery
Delighted with item , Beautiful quality
Thank you
3 de junho de 2025
Resposta da The Jewellery Room
Dear JC,
thank you for your kind review, we are thrilled that you love your new Sif Jakobs ring 🤗 Please let us know the next time we can help you with a jewellery purchase ✨
Resposta da The Jewellery Room
Kære John,
tak for din venlige anmeldelse, vi vil glæde os til at hjælpe dig en anden gang :)
Venlig hilsen
The Jewellery Room
First class service
First class service. Good communication. Delivered very quickly considering the order was coming from another country. Many companies in the UK take a lot longer to deliver items purchased online. Packaged very well. Would definitely recommend this company.
30 de maio de 2025
Resposta da The Jewellery Room
Dear Caroline,
Thank you so much for your kind words and thoughtful review.
We're thrilled to hear that you were happy with the service and delivery – especially across borders. It truly means a lot to us that you would recommend us, and we hope to welcome you back again soon ✨
Leveringen gik som forventet.
27 de maio de 2025
Resposta da The Jewellery Room
Kære Ole,
tak for din venlige anmeldelse, lad os endelig vide hvis vi kan hjælpe dig med dit næste smykkekøb ✨
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